[Resolved] Kent RO — kent ro not working since installation | |||
I am complaining about kent ro, which i bought from reliance digital, angul, odisha. I purchased from reliance digital appx 100, 000 rupees products which includes lg ac, lg fridge, lg washing machine, kent ro & havells geyser. Since the first day of installation of both equipment (Havells geyser & kent ro) its not working at all even infront of the service engineer and these engineers they dont know anything because during installation they were talking somebody on video call that how to install it!!! Once the same thing i complaint to reliance digital, angul to mr. Subhendu, he said about geyser it will take maximun 2 days to initiate my issue and ro will take one day. I just want to know is this my problem if i purchsed this products from reliance digital because your supplied product is not working since from the day of installation so why should i wait for 1 or 2 days as this prosuct is defective so reliance digital has to replace the same thing immediately. Really during purchase of material i was happy that i got a good shop for buying this and now i am holding my heads and feeling bad that why i choose reliance if the same problem persist. Just i want to know for only this reason i have to stay in hotel so that i could dring pure water and have bath with warm water but due to shopping from your shop i have to stay in hotel again 3 or 4 days untill both equipment work properly. Was this information helpful? | |||
Apr 19, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 15, 2019 Kent RO Customer Care's response Dear Sir, We are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent. Verified Support Mar 19, 2019 Kent RO Customer Care's response Dear Sir, As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance. Regards, Team Kent. | |||
 2 Comments | |||
Comments
Hi,
I brought Kent ro for 13k last year and the service guy who came is telling need to replace the filters. The cost being close to 6k he showed some bills of other people who got it changed . Charging 50% of product cost every year what biz logic is it?? Highly disappointing .
I brought Kent ro for 13k last year and the service guy who came is telling need to replace the filters. The cost being close to 6k he showed some bills of other people who got it changed . Charging 50% of product cost every year what biz logic is it?? Highly disappointing .
Kent RO Customer Care's response, Mar 15, 2019
Verified Support
Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
Kent RO Customer Care's response, Mar 16, 2019
Verified Support
Dear Sir,
As we have not received any update from your side so we have closed this case. Let us know in case you need any further assistance.
Regards,
Team Kent.
As we have not received any update from your side so we have closed this case. Let us know in case you need any further assistance.
Regards,
Team Kent.
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That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.