Koovs.com / Marble E-Retail Complaints & Reviews

I ordered 2 case from casekaro a have a big scratch on it and it also doesnot able to protect my camera because iphone xr have a bumped the thickness from the cover should be that much that it can protect the camera but these covers very thin...

I had made a purchase on their website, and as part of the order i received a wrong product. Koovs has had an easy returns and exchange policy, and so when i went to register a return, to my surprise i saw that they have revoked the exchange policy. Now in normal circumstances this is fine, however if its not been communicated to customers how are they supposed to know that the return / exchange policy is revoked. Their homepage only highlights...

I purchased one product and they are not giving my money back...

I was purchased a tshirt on koovs .com.but I returned 24may but till today I haven't received my amount 347rs.i sent many complaints on koovs.care.by email but not any action on my complaints..so plz help me and refund my amount...order no.7823211..my contact no.is [protected].....

I had ordered a dress from koovs and I had pre paid for that order... my order no. is : 7827687.. I waited for many days...the order is stuck on "packed" status for many days.. and I had mailed them asking for the order delay...
They responded me with " We apologize for the inconvenience and the bad experience you had with us.
Further, we would like to inform you that your order '7827687' has been returned (RTO) by the courier...

I ordered denim jacket, tshirt, polo shirt from koovs . They didn't said anything at time of booking ordr once I received the parcel I didn't liked jacket as it was not promising as compared to image and I request to return my jacket but they are telling it cannot be returned becuz of covid. Tell me what will be use of that jacket If it didn't return ???...

I cancelled my order on 21 April 2021 the next day i order because i has changed my mind. The app said refunded but i haven't received any money yet.
Order no.: 7813729
Amount:1704 online debit card...

I had cancelled my order on 21 of april 2021 the very next day i ordered.
The app said that money was refunded but i haven't received any money yet. Please help me out.
Oreder no.:7813729
Amount: 1704
Mode of payment debit card online....

I have bought a shirt from koovs on 23 reorders because of fit issue . My product recahed koovs warehouse on 30th march but i still haven’t received any refund ....

A refund was initiated for order number: 7801530 for an amount of rs.1299.
The status shows that it has been refunded but it hasn't been credited to my bank account....

Order Id: 7755443

Ordered a pair of shoes and a sweatshirt but had to return both because of size issue. The recieved the refund against the shoes but not for the sweatshirt even after 3 months. I have sent 20 emails and for each they reply same copy pasted message that refund is initiated and will recieve the amount in 7-10 days, it's been 3 months but haven't received the amount....

I have made a purchase of rupees 1456 through my debit card on 29th january at 8:34 pm.
However the order got cancelled in their app by itself.
I emailed them as it was a pre paid order and send them my order details.
They responded me through emails only.
After 2days they responded that they are looking after the matter. After 20 days they told me they refunded me the money.
But till date 11.3.21 I havent...

I Ordered a denim shirt and a jeans on 29th december, 2020 (Order Number 7753410) and due to size related issue I initiated a return request with bank refund on 7th Jan, 2021 as soon as I got the product.(Return Reference Number- C32964).The koovs agent has already picked the return order since 2 days and still any further detail regarding the return order status or the refund status has not been reached to me....

I have no receved my refunded money and it's all ready to much late so ple send me my refunded money now otherwise I will case on your company for foroud on police station... My order number is 7489399...

So I ordered a dress from koovs, and the dress delivered looked completely different from the dress that was shown on the model! They made the model wear a much expensive and well made version of the same product while the one delivered had the cheapest cloth and had ugly additions of it’s own! (That wasn’t there at all in the pic) and now because of the coronavirus pandemic I can’t return or replace the product, which would have been...

On 12th august 2020, i tracked my order to check the status and i saw it had been out to deliver. To my dismay, i did not receive it on that day. The next day, i waited for it com but it did not. Also, i did not receive any message with the agent's name and number.
Today, 14th august and still no trace of the package.
This is my first time buying from koovs and i'm highly disappointed and dissatisfied by it.
I tried...

I had placed an order on 27th july on KOOVS mobile application in which I had ordered 3 items, one of the items has been wrongly sent in place of another product that was originally ordered. They wrongly sent me a denim shorts in place of a denim jacket that I had originally placed an order for. It was a prepaid order for which I paid the price of the original product (jacket) but when I recieved the package there was the wrong item. On the...

Hello i am radhika today i ordered 4 products from koovs.com for INR1488 . my amount was deducted from my account but i haven't recieved any SMS OR AN EMAIL regarding whether my order is placed or not. MY ACCOUNTS section is showing no orders placed . i don't know what to do. i recieved an sms from my bank that the amount has been deducted and MARBLE R RETAIL was mentioned. I have emailed koovs but i still haven't recieved any reply yet....

Issue:

1. Details: I ordered 3 tops - 2 are discounted products and 1 non-discounted product.

2. Concern: A product bought at full price should be eligible for 'RETURN / EXCHANGE' . If there are some policies then it should be explicitly mentioned so it's easily accessible by the customer. I had double checked before placing the order, nothing was mentioned on the site.

3. To add to Point No 2...

I got differnt sizes. Dont make us fool. I am purchasing products from koovs since 5 or 6 years. My mobile no is [protected]. Before this i was using [protected]. I am a regular customer. How could you do this to me? I ordered different sizes. Nd i got different size which i wasnt order. Few of my orders are still pending. After this fraud i dont want undelivered orders. Want to give them back. I am unable to call you or make complaint due...