Kuchina — Service deficiency by Kitchen Mart, Uttarpara

Address:

Uttarpara Hooghly WB

Dear Madam /Sir, I have a Kuchina ARC Chimney (Sl no[protected] . I purchased an AMC on 10/02/2018 for 3 years from Kitchen Mart, Uttarpara, , N. S. Road, Uttarpara, Hooghly - 712258 (Near Shalimar Factory ).
Due to Covid 19 Pandemic, they made a delay of six months in 4th scheduled service and done the service on 28/08/2020 instead of 10/02/2020. They also gave assurance that they would differ the subsequent services to adjust the delay . As per their commitment, they have done the last ie 6th service on 05/08/2021.
But at the time of 6th service, the technician Avijit Majhi told that the blower got damaged and replaced the blower with another diffective one . After that the Chimney is being vibrating. On repeatative request, he came again with a senior technician on 13/08/2021 and they told that it's a normal vibration and refused to fix the issue.