[Resolved]  Kuchina — No After Sale Service

Dear Sir / Madam

A Sleek model chemni fixed in half done position over three weeks. By the meanwhile I contacted two times between fifteen days to properly setting the chimni. But all in vain !
It is supplied by C & C R Associates, 17 Vidyasagar Sarani, Calcutta- 700 075. Ph: 64544191
Order No. E 1825 dated 02/04/09, Sales executives Sir Sanjit Mondal.
Mr. Sanjit Mondal also takes Rs. three hundred for small extra pipe and demand extra amount for hole.
Our cheque cleared on 27th April 2009 accordingly. We are suffering from then.
So you are requested to look in to this matter and do the needful at your earliest possible.
Best regards
Samdani

Kuchina — absurd self proclaimed service, customer relation, misuse of customer trust and dominant selling policy

to customercare, complain
Hi..
i have placed on 29th june'11 a order by dilip dutta (sales agent) & pressurized emotionally ur direct sales manager : sanjay sinha to buy a sleek model with rs 9200/- (9000 by chk +200), but after market inspection & considering my financial situation i cancelled that order.
but still its not resolved state, i tried to co-operate him as he wanted & accompany so many times.. but it;s disguise for me as a customer such attitude & marketing policy. here i cant write all in details... but i can ensure that it indirectly can effect as a company reputation.
few point i want to know & want to clarify.

1) whats the procedure to cancel the order: he took my bill & i have given a proper memorandum to cancel it, but looks like he want some more without giving me proper clarification, i tried to contact him so many time , even he didn't respond,
2) cancellation of a chimney of 9000/- will stop payment of you employee for 3 month, just he was trying to emotional blackmail??? i want a clarification here..
3) initially he said something so that i cant buy from diff vendor n trying to harass from business perspective..
4) he called me 3 times to office to settle it n saying that he will send it back to my home (chk, cash, bill) & giving silliy excuses which he can tell over phone and harass me infront of other employee like "all cant use chimney like kuchina." etc etc .. what is this?? this is ur marketing policy business attitude claiming u r branded company???
5) i tired to co-operate him till now as he wanted.. but it looks like his behaviour like i mae terrible mistake just by placing an order to buy a chimney from a big branded like you & this is your response, responsibility to customer & attitude towards them & marketing policy??? i don't know whats going on as he nvr co-operate me or conveyed to me transparently... still i co-operated a sit can be settled smooth way as he wanted..
i wan to know everything properly & clearly.. it s not a matter of buying or cancelling a chimney but its attitude, response business strategy

as a consumer: i dnt have any personal problem to any brand or anybody i will buy as per my convenient, asnd a a human i dnt want anybody loose financially .... i want to have a clarification here.
hope you will co-operate with me else i have to take some action against ...

Thanks
Subhankar


Aug 9

to customercare, complain, enquiry
till now no response from you..
hope you are listening & having corrective action


Aug 9

to customercare, complain
till now no response from you..
hope you are listening & like to give some response..!!!


Aug 26

to customercare, complain, enquiry
2nd gentle remainder..
hope this is valid mail address to contact you guyes as mentioned in your site as you are proclaimed leading branded chimney company in india & best .. so it may be late reply from you..
still waiting for your reply..


Sep 25

to customercare, complain, enquiry
Another gentle remainder,,..
plz co-operate, else i have to take some legal step
Avijit Mukherjee Sep 26
Respected Sir, In response to your mail before also we have received your mai...



Oct 12

to Avijit, enquiry, customercare
I think you didnt get my point..
Kindly read my above mail to get the present status.. I didnt get nay closer notice/co-operation from your service manager Mr. sanjay sinha. And obviously i bought from some other company with better service & co-operation.

PLz clarify my doubts as per my ist mail. It's too non-cooperative reply from your side such a so called brand like you...

anyway... he had my bill of other company, my check +200 cash, n i tried to contacted him so many times..N still no notification from him regarding this non-resolved issue. In directly it effect the company reputation...
Is this your procedure to close a non-solicited order or harassing a customer>>>>

Kindly let me know..
*******

Oct 17

to Avijit, enquiry, customercare
no reply from your side regarding any updation..
******

Oct 21

to Avijit, enquiry, customercare
any update...??
******

Oct 27

to Avijit, enquiry, customercare
No response from your side.. it's really frustrating..
kindly let me know what's happening in details.. else i have to raise a call.

Thanks
*****

Nov 4

to Avijit
Hello..
ur sales agent so called sales manager has kept my other bill & chek n money n no reply or update from him and u r saying its solvedd??? or this is the way of closing a cancelled order or harrassing the customer as u are so called brnaded compnay that you have to stop payment for your employeee of rejection of a sale..
Or this is the procedure when somenbody cancelled the order?? i didnt get any clear response form your for the resolution except ignorance...
i need to take some step then...
Subhankar Das

Nov 20

to customercare, complain, enquiry
ANy update here.?? Its really beautiful customer case & service from you as a proclaimed brand you are..


Thanks
****

..


Dec 16 (8 days ago)

to customercare, complain, enquiry
Thanks for your co-ordination n care ..i think i made my points clear what was the issue & what was expected.
hope i need to take serious action now.

Thanks for your-co-operation.

Regards


:::: everybody shoud check out their marketting stratrgy by harrasing customer ......