[Resolved]  Homeshop18 — Worst customer care experience

I had placed an order (#[protected] on 6th September 2013. I had ordered a Sony Vaio laptop and a Canon Printer. On 11th Sept, I got a call from customer representative (Mob # [protected]). She said that black color was not available and I requested her to check if it would be available in 15-20 days as I was not in hurry. On 13th Sept, I called customer care and mentioned it that I can only accept both the orders (printer and laptop). I would not accept only one of the two and customer representative took a note of it. On 14th Sept, I got a call from DTDC courier about the delivery of the printer. I asked him to return that printer because I had not got any confirmation on laptop. But on the same day I got call from customer representative (Mob # [protected]) and she assured me that the laptop would be delivered on the following Monday (i.e. 16th Sept). I again mentioned her that I would accept both the items and can not accept only printer. I told her that I had rejected the printer. She asked me to accept the printer and assured that the laptop would be dispatched on Monday. So I again called the DTDC courier and asked them to deliver the printer which I had rejected earlier. The courier delivered the printer. After Monday, I called many a times to customer care, I also had facebook communication with homeshop18 group but no one could tell me the status of the order till Friday (20th Sept). On Friday, I got a call from the customer representative (Mob # [protected]). She said the laptop order could not be processed as the laptop was not in stock. I asked her about the delivered printer and she said that the printer's order could be cancelled and taken back. Today (21st Sept) when I called customer care, he said that they dont have policy to take back the delivered item. I was shocked. At first I had clearly mentioned my constraint, I was assured of both the items and now after delivering one, they are saying they dont have policy? I have been going through mental agony since the day I placed the order. When I order the laptop, it was in stock, then the black color was out of stock, then silver color was assured, and then it also was out of stock. The irony is they realized that the laptop is out of stock after 6 days. Also only on assurance of laptop, I had accepted the printer. Then after 7 days, I was told that the laptop was out of stock and could not be delivered and printer would not be taken back. I have not unpacked the printer box. Its the same as it was delivered. If any customer representative is reading this article, then please take some action. Please take back the printer and arrange for a money back. This is worst experience I had with any customer care.