LG Electronics — Disgusted with LG electronics after sales service

Address:	New Delhi, Delhi, 110065
Website:	www.lg.com/in

I bought an LG refridgerator a few month ago an there has been a consistent problem with it, there is often ice formation in the lower half of the double door fridge, which has never happened to any of our appliances before. I made complaints to the customer care at LG and wlecomed your engineer to my home to have a look at this fridge, in his opinion we were not using our fridge correctly, of course that is an upsetting answer to anyone who has used a simple appliance like a fridge all his life. He said we shouldn't be placing items close to the cooling vent, which is ridiculous because how big is a fridge really to save a spot so that a product shouldn't misbehave. I have so far been very irritated with the engineer who has visited us or people who have called me or responded to any email in the past. I bought this fridge through Vijay sales and they've been kind enough to intevene and get this process going for me. Someone from LG called me a few weeks ago and told me that they'd need a cancelled cheque and a few documents to process my refund, I was finally relieved because dealing with LG has been a nightmare and I'm sorry to say I do not wish to own any LG products after this. In this day and age one simply does not have the time to deal with jokers who come to your house on 4 different occasions to check the temperature of the fridge. I have ice formation that ruins all our vegetables and I've showed it to your engineers, it shouldn't have been so difficult. Now I've suddenly been offered a replacement. Why would I want a replacement after what I have been through. I do not want to make this relationship with the brand even more sour so as to tell each and every member of my community about what my experience with your brand has been. I do not wish to take any replacements, please let me know if I can have my full refund or not. In case you think thats not a possibility I will surely make time to pursue this in consumer court and tell them about my harrowing experience with your team or you can choose to end this here amicably. Mistakes happen but they need to be acknowldged in due time and corrected. I'm left with no patience anymore. Looking forward to your response.