LG Electronics — Lg electronics- low quality product

Address:

Pune, Maharashtra

Hi,

I had purchased lg smart tv on 1st march 2014 in around 55k from vijay sales.

Tv was working fine but suddenly on one day on 25/06/2015 i saw a thin line on the screen.

Immediately i approached vijay sales to know further proceedings but they told that it seems you have problem in panel and in that case panel replacement is only solution.

I want lg people to address my below queries at priority:

1)why they sell poor quality product in high cost?

If you can't provide good quality then at least reduce the prices.
I bought a tv in 55k and that worked properly for just one year. While buying i thought that at least for next 6-7 years i don't need to buy a new tv and that's why i invested so much. In a tv main part is panel only and that itself is not reliable. I know many people who faced such problems in lg tvs.

2) i want repair of my tv without any investing .Let me know to whom i can contact for this?

3)if we are investing 55-60k and you are giving just 12 months warranty. Is that worth?
I think at least it will work for 12 months(May be you have used at least those parts which are having capability to run for 12 months toll warranty ends)
But after investing so much i seek an assurance that it should work for years.

At last i will say that i have lost faith in lg. We are having 2 tvs and in both of those we had issues.

Please work on improvin g quality/ reduce your cost.

Let me know what should i do get my tv repaired. Also make note of it that i am not going to pay for it as i had already invested 55k.

Thanks,
Mona
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