LG Electronics — Lg g4 h815

Lakshman Nandyal

from Bengaluru, Karnataka

Address:

560003

I purchased the mobile in the US on 8th July 2015. It was running fine until yesterday. All of a sudden, the phone started booting and freezing on the LG welcome screen. I have read that this is a hardware issue, wide-spread, and LG has admitted the problem as such and is replacing the handsets, within warranty,
The problem is mine is just out of warranty by less than a month and the mobile model is not sold in India. I am along-term LG customer, as I believe in the reliability of LG products. I have 3 of the LG products (Washing m/c, Fridge and Microwave oven) running quite well for more than 5 years now.

Can LG please help resolve the issue ASAP? My mobile number is [protected] and I reside in Bengaluru.

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LG Electronics customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by Lakshman Nandyal Either this website is a Fraudulent one or someone in this company is a scamster! I was duped by a person from this company claiming to be a technical representative of LG company. His name is Pushpender, from Najafgarh!!
I provided my mobile number on this website, as I saw many people doing the same. How this number got into the hands of this scamster is anybody's guess!! So, either he is an employee of this company OR someone in this company is leaking the details to him OR this website is itself a big FRAUD!
This guy made me transfer money from an ATM to his personal account in ICICI Bank, assuring me that this was just a case of creation of dummy transaction to generate Transaction Ids to process a refund! How stupid of me to have fallen for his smooth talk!! I have now registered a police complaint against this guy. But, people PLEASE BEWARE!!

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Hi Lakshman

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Lakshman Nandyal

from Bengaluru, Karnataka

This complaint is still not resolved! i got a call from a person claiming to be from lg, by name amit shrivastava. he asked me for details of the product which i sent him, including images of the phone with serial number and the invoice.
He asked me for my bank details, supposedly to provide re-fund. i provided him all the necessary information. i have still not heard from him!