[Resolved]  LG Electronics — Lg g4 malfunctioning

Address:

Thrissur, Kerala, 680006

I am very much disappointed with the lg mobile phones . lg phones are good in performance and very much bad in the long run . when passed my 12th grade last year with a good marks i went to buy 1 apple iphone in the local store. the store lg sales staff changed my mind to lg g4 saying about its specifications and also said that it is upgradable new android mash mellow update and guaranteed me that this phone is the best. the most higliting thing about the phone is its camera but the phone is totaly dissappointing because i paid 45000 for this phone in the mont of june in 2016 and the experience i have is terribble. i firstly upgraded my phone to mashmellow in february and the next day i got my phone not working . 45000 worth phone not working soon after an update
and then later i approached the customer care and they said its mother board got affected its a defect from the company and it has free replacement i guarantee and also extended warrantee and i also asked that what happens if this same problem happens after the repair and it happens the warrante period the person said he can provide me with extended warranty and he said the old data is unrecoverable . i lost all the contacts files and photos and important files from my phone which caused me a huge problem to recover without having any contacts of my friends and my family members . my phone got repaired it was as new again then the next thing started happening some times my networks doesnot work and shows no signal even if i am under a cellphone tower and the main problem is that the phone touch screen now works with out even touching the screen . it shows a malfunction and works as like the phone controlled by the phone itself . tghe phjone some times when opened it open many app automatically and also it makes calls and types on screen . it makes calls automatically and caused me a big trouble and now i have to face all the consequences of this phone . i guaranteed my father that i dont need a new mobile for the next three years and now i am facing a big obstacle after completing my first year. so i request you to find me a better solution for the problem please make sure that you have any other remedy than repairing the same phone or i am planning to move forward with legal assistance and sharing my experience with this phone in the social media. i am waiting for a fast and quick reply from your side.