LG Electronics — LG split ac installation people were not from LG

Address:

Bangalore, Karnataka

Hi, Sno. - 302PAMH051787, i purchased LG split ac and now it is under extended warranty. We shifted to a new house so i called LG customer care for dismantle and installation. After they went i got an sms saying that i got it done from some other people and not from LG. I called only LG and dont know how came. It is under warranty, so why will i call outside people and more over they charged me 7k for extra piping and installation. The mistake i did was i didnt ask for the bill. This is the 3rd LG product and never had this problem before. Now you tell me how they came when i called LG customer care for the installation. The problem now is it is leaking and the lG service engineer says it is installation problem. I spent 2700 on the extended warranty, if i had to go outside for service why will i take extended warranty. Will never go for LG again . We have samsung ac as well and never faced problem with service or product. I strongly believe technician/ people from lg are misusing the policy by sending outsiders to earn fast money. Please look into this matter. Will never again go for extended warranty. My cousin bought reliance ac for 20k 3 years back and never had any problem whatsoever. I went for brand and had to pay the price.