LG Electronics — Long pending TV servicing | |||
My 42" LG TV is under comprehensive service warranty. It had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement . Two weeks later a faulty component was delivered. The LG technician told that it was faulty and asked company to take it back. Since February I have been following up with customer care and service technician but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile - [protected] Please resolve this ASAP. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ms. Dipali Chavan,
Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation.
As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below:
I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only).
Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years.
The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back.
Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results.
Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me.
Regards,
Cdr. Vishwa Deepak Singh
[protected] / [protected].
Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation.
As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below:
I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only).
Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years.
The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back.
Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results.
Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me.
Regards,
Cdr. Vishwa Deepak Singh
[protected] / [protected].
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team