LG Electronics — Refrigerator

Address:

282005

Sir
I have purchased a lg refrigerator on 28.10.2012 from your m/s r.S.Vision add 2/218/jg-3 saar complex opp sursadan m.G.Road agra vide receipt no 111 dated 28.10.2012 sr no of machine is 207-prqt095828 model 368.

Since last app 30 years i am using different brands of refrigerators like kelvinator, ge, wirpool, vedicon, godrej and never faced problems with these brands and if any problem came ( as i remember once godrej compressor was not working and on my one complaint immediate attention was paid it was replaced) it was being resolved quickly with grace. But since last 5 days or may be more i am following with your toll free no for checking of my refrigerator as this is not working . Your engineer mr rajiv who's number is [protected] visited our house app 3 days back and informed that one of the motor is not working and it needs replacement. Next day he informed that this is a obsolete model and company do not have part .
Right now i have received a call from [protected] number and the gentlemen informed that company do not have part and they can not do any thing .Now i have to purchased a new refrigerator and as per company policy i have used 65% of refrigerator hence if i purchased a new lg refrigerator i will be given 35% discount on new lg fridge.
Issue is my fridge is under 1+ 4 years warranty and company can not impose such conditions on me.This is company duty to repair or replace the defective piece.
Why should i invest again 40000 just because company do not have part to replace. As per law big company like you have to provide parts minimum for 10 years .
If my issue is not resolved i will move to court of law for justice .
Your toll free no [protected] gave me number [protected] to talk to but this number is never picked up.
Your reply should reach to me 7 days so that i can take shelter of law. Further the expenses occurred to legal proceeding will have to born by company and dealer for nt giving proper services.