LG Electronics — Split ac not serviced even after one month, no stand by provided

Address:

600037

During end april 2015, we purchased lg split ac from reliance digital, mogappair, chennai with one year warranty & four year extended warranty from reliance resque team.

Less than a year, three times service done. On 17/3/2016, i registered a service request thru call center ( reliance service team & reliance digital show room refused to log any complaints )

As per amc / service complaint, it should be rectified with in 48 hours . Even after 4 days no one called / attended the issue. With great difficulty after 3 hours continues call / speaking to various service center team, i got chennai service team rep : mr kartik, mr arasu, mr sebastin, mr suresh . Had spoken to each one, problem not yet solved.
On 8/4/16, complaint registered in lg as it was under warranty.
Lg team visited and taken the ac & out door unit for servicing and not yet returned . I am following with the entire team of lg .

Even after one month, ac problem not resolved
Even after one week, ac & out door unit taken from our home was not brought it back.

It is very very shame on lg & reliance team that
Both dont have company employees on roll for rectifying the same.
Reliance team depending on road side service person
Lg transfer the job to a third party : gr arcons.
Helpline no shown in the job sheet
[protected] not avl
[protected] declaring that they cant answer and asking us to speak to the person, who has taken the ac from our house.

From 17/3/16 to till date ( 16/4/2016) 6.30 pm, problem not resolved

My humble request to lg & reliance,
Why such a poor quality of product being sold in the market
If they are not able to support in the service, why they are claiming that they can resolve in 48 hrs.

It is mentioned in reliance resq,
365 no holidays
10 am to 10 pm
Authorized service center
Standby unit

This all false commitment, if so then reliance / lg should have
1) provided standby unit
2) why even after one month customer has to speak daily.

Both reliance & lg team
Can anyone answer & rectify / replace the unit
If not declare that lg & reliance the best cheaters


Ref : rrl digital chennai dc, delivery note no : [protected]
Pos receipt no :[protected] dtd 23/04/2016
Sales order no : [protected]