LG Electronics — the service person made worsen the led tv instead of correcting the problem

Address:

620012

I am catherine residing at no1 church road, crawford, trichy, tamilnadu, south india purchased a led through the invoice no 4795 tcr no ro41972 on 9th february 2015 from krishna electroniks, #9 south usman road, t nagar, chennai through the agency m. Veeramani, engg. Gnamate, sse/p. Way/01tpj. Order no was 31747 and delivery note 4795.

Few days back i had 3 to 4 white dots on the screen. I approached lg care and they sent a personal. He booked as per the

Job no rmp[protected]
Serial no. :412 plvc 017183
For the model no. 32lb550a fprcljl
Product : led tv

Replaced backlight with its part code agf 78400001

For the amount of rs 3200 with tax and other it was came around rs. 4000/- through the
Invoice no 02616
Tcr no. R0419772
Sac code 998715

On 5th september 2017.

From the condition went worse and one fourth of the screen covered with green colour and we were not able see properly. Again we contacted the personal he asked us to pay for 9000/- more to replace the screen. Already i have paid rs. 4000 and if i pay rs. 9000 it comes to the cost of the new led tv.

The personal did not find out the problem correctly and made it messy. Hence he led problem to the original cost of the new led tv same model. Hence, i request you to rectify the problem in your own cost. It is your responsibility to rectify the same.

Regards

Catherine.