LG Electronics — WARRANTY COMPLAIN

Address:

Nagaon, Assam

DEAR SIR GOOD EVENING . I SRI KRISHNA HAZARIKA OF LANKA, LANKAPATTY, DIST- NAGAON, ASSAM, PIN-782446 PURCHASED ONE LG LED TV MODEL NO 32LN511O-TB, SERIAL NO- 401PLRS002622 ON 29 MARCH 2015.BUT SUDDENLY ON 24 TH APRIL MORNING IT STOPPED WORKING. IMMIDATELY I CONTACT LG CUSTOMER CARE AND LODGED A COMPLAIN . ACCORDINGLY I RECEIVED A SERVICE REQ NO RNA[protected] . LG SERVICE ENGINEER ATTEND THE COMPLAIN ON 25 APRIL 2015 AND TOLD ME THAT I HAVE TO PAY FOR THE REPAIRING/ CHANGE OF DAMAGE PART. SIR, WITH GREAT REGRET I WOULD LIKE TO INFORM YOU THAT THE TV IS WITHIN WARRANTY PERIOD THEN WHY SHOULD I PAY . A RENOWNED COMPANY LIKE LG MALFUNCTIONING ITS SERVICE/PRODUCTS, OTHERWISE WITHIN ONE MONTH LG TV GOT DAMAGED. SIR MY EARNEST REQUEST IS THAT KINDLY REPAIR MY TV WITHIN WARRANTY AND SAVE ME FROM FINANCIAL PENALTY . REQUESTING A PROMPT RESPONSE AND SERVICE FROM UR SIDE, THANKING YOU. REGARDS KRISHNA HAZARIKA [protected]