[Resolved]  LG Microwave Model No.mj3281bcg — RE: DISAPPOINTMENT / COMPLAINT ABOUT EXTREMELY POOR SERVICE OF LG SERVICE CENTER, AZADPUR, DELHI

Address:

New Delhi, Delhi

REF NOS: 1. JOB NO.RNA[protected] DT. 28.09.2013
2. JOB NO.RNA[protected] DT. 14.10.2013
3. JOB NO.RNA[protected] DT. 24.10.2013
4. JOB NO.RNA[protected] DT. 31.10.2013


AMC.: HLP NO.MA002628
AMC EXPIRY DATE 27.01.2017

MICROWAVE MODEL NO.MJ 3281 BCG / DDRQEIL AND S.NO.201ERVE015823, PURCHASE DATE 28.01.2012

LG SERVICE DEPARTMENT
DELHI

Dear Sir / Madam

With reference to our previous mail dated 28.10.2013, we are really disappointed with worst ever service experience & our faith in this LG brand is totally shaken. We made a biggest mistake & regret our decision of opting for LG instead of Samsung.

As per previous, after a lot explanation & discussion, the service centre finally realized the electric fault in the repair & again issued third complaint number after closure of previous two complaint numbers on the pretext of forceful closure by the customer service of LG to show prompt service in the records.

Anyhow, the microwave got delivered back the machine on 07.11.2013. The oven was delivered to us with new problems. The bottom rotatory plastic part that holds the glass tray is supplied of some other microwave & the glass tray is vibrating on it. While taking the oven, the technician left with us only 3 wheel circle & the glass tray. On raising the issue, we were informed that they left that part also with us but on our strict refusal, they promised to bring the part next day as the technician who repaired it is on leave. But till now, there is no response.

To further add to our woes & problem, we found that they have left the oven with hundreds of cockroaches coming slowly from the back side & in the front door of the machine. We are really fed up with this company its response. Oven is returned after 18 days without its usability & big breeding ground for the cockroach. We can understand that in what kind of deplorable condition this oven must have been kept in the service centre.

If any shame is left with the entire service team of LG, we request you to please look into the matter & get the part replaced and send some senior technician to inspect the situation. Please also arrange for the cleaning of cockroaches & breeding grounds in the mechanical area of the oven.

We are really disappointed with the extremely poor service of LG & our faith in this brand is badly shaken. LG customer service gave me one number of Ms.Shobha Pandey & we are trying since last one week but it is not reachable always and seems to be gimmick to fool the customers.

Please inform us immediately when this shameful attitude of your service team will finally end otherwise we have to lodge a complaint with the Consumer Court on this. Your soonest possible reply is eagerly awaited.

Yours sincerely,
LOKESH RATTAN JAIN

From: Lokesh Rattan Jain [mailto:lokesh.[protected]@willwin.com]
Sent: 28 October 2013 10:46
To: '[protected]@lge.com'
Subject: DISAPPOINTMENT / COMPLAINT ABOUT EXTREMELY POOR SERVICE OF LG SERVICE CENTRE, AZADPUR FROM: LOKESH RATTAN JAIN
Importance: High

REF NOS: 1. JOB NO.RNA[protected] DT. 28.09.2013
2. JOB NO.RNA[protected] DT. 14.10.2013
3. JOB NO.RNA[protected] DT. 24.10.2013

AMC.: HLP NO.MA002628
AMC EXPIRY DATE 27.01.2017

MICROWAVE MODEL NO.MJ 3281 BCG / DDRQEIL AND S.NO.201ERVE015823, PURCHASE DATE 28.01.2012

LG SERVICE DEPARTMENT
DELHI

Dear Sir / Madam

With reference to above said complaint numbers & product details, it is to bring to you notice that we had made the complaint about the defect in microwave oven on 24.09.2013 & your service engineer changed the part on 28.09.2013. Than after usage for day, the new problem started. The moment we plug the over to the mains, the main ELCB (EARTH LEAKAGE CIRCUIT BREAKER) of our electricity meter is tripping due to some short circuit of neutral & earth in the oven.

On our complaint on 14.10.13, service engineer from your Azadpur Service Centre, Delhi visited us & could not rectify the problem. Than they called some senior engineer from the production plant on 16.10.2013 & found the electrical problem in the machine & decided to take the machine to service centre. As a cross verification, they also checked the oven in my neighbor’s house & had the same ELCB tripping problem. On 20.10.13, they took the machine & after that there was a big silence. On follow-up on 24.10.13 to LG customer care, we found that they have closed the complaint even without returning the microwave.

After this another complaint is lodged in spite of previous one still not open and on 25.10.13, they brought the oven & found the problem remain not resolved. They found that when the oven door is open & power socket is plugged to mains, the ELCB was not tripping but the movement the door is closed, it trips again.

To our surprise & dismay, after two hours, we received a call from Mr.Rajat / Ranjit from Azadpur service centre informing & complaining that why we refused to take back the oven while the decision to take back was there on own team as it was not working. Than on our explanation, he realized the gravity of the situation & asked us to give on more day to resolve,

It is now 14 days & no result. We are really disappointed with the extremely poor service of LG & our faith in this brand is badly shaken. LG customer service gave me one number of Ms.Shobha Pandey & we are trying since last one week but it is not reachable always and seems to be gimmick to fool the customers.

Please inform us immediately when this shameful attitude of your service team will finally end otherwise we have to lodge a complaint with the Consumer Court on this. Your soonest possible reply is eagerly awaited.

Yours sincerely,
LOKESH RATTAN JAIN