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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - MH-04 FF1160 Zen Estilo Fifth Gear shifting hard and sleaping

User
 Ramjeet Yadav11 on Jul 22, 2014
My complaint letter dated 29.03.2013 for the same problem which is already in your records for perusal. I once again mark you the question how this type of Big problem is not noticed by the Mechanic Team/officials of the Paramount Wheels Pvt Ltd, it is crystal clear that mistake done by paramount employees in the month of March, 2013 is always hidden by the Staff However the Problem is constant since March, 2013. Paramount Wheels Pvt Ltd Mira Road (E) is hiding their mistakes and blaming on the beloved customers....
Complaint comments Read comments [1] Complaint category Car Service Centers

Maruti Suzuki - THHEFT TO VEHICAL FROM DEALER PATEL MOTERS (INDORE) PVT.LTD.

User
 nikhilmehta03540 on Jul 22, 2014
DEAR SIR, IT IS INFORM YOU THAT I GIVE MY CAR MP 43 C 4793 FOR SERVICE TO M/S PATEL MOTORS (INDORE) PVT. LTD. RATLAM (M.P) ON DATE 03/07/02014 . THE DEALER INFORM ME ON 12/07/2014 THAT THE CAR HASE BEEN STOLEN ON 09/07/2014 . KINDLY HELP ME IN THIS CASE WHOSE RESPOSBALE FOR THIS CASE & HOW CAN I CLAIM MY CAR FROM INSURANCE COMPANY . MY CAR INSURED WITH NATIONAL INSURANCE COM. (MARUTI INSURANCE BROKING PVT.LTD.) THANKS & REGARDS, MANGILAL MEHTA KISAN BEEJ BHANDAR 31 MANAK CHOCK RATLAM (M.P.) 09425103540, 09425103790...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Ritz LDI low Avrage

User
 Rao Amit on Jul 22, 2014
Dear Sir/Madam i have Ritz Ldi modal 2012 . But the avrage of my car is very low(10-12 kmpl).. i told about this problem to MARUTI SUZUKI at every servicing... but there is no responce . plz solve my problem as earlier.. Regards Amit kumar Mob no. 09466173433...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Bad design in Engine, Do not auto stop the engine when over heat

User
 lgorremu on Jul 22, 2014
I have Maruti Suzuki A-Star Zxi 2012 model(AP28CG9566). My compliant is, vehicle do not auto stops when it got over heat due to radiator leakage which could not be identified in night time driving. Due to this bad design, my vehicle engine was burnt had to spend 50 Thousand and expected repair cost is more than 50 Thousand. This type of design looks like to get the revenue on the damaged spare parts....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - tyre complaint veh. no. UP81AU2306 WAGONR

User
 Lalit Aggrawal on Jul 21, 2014
Dear Sir/Madam
I bought a car from Rohan motor Gurgaon on date 16-5-13. It's run only 15000 Km. i got two puncher in one tyre. After this, I visit at workshop for some work. I told to service advisor there was some problem also in wheel balancing, when he checked over wheel alignment machine he informed me that you need to replace tyre.
Now my question is, if the tyre became damage after only two puncher, then why company is providing the same to their customer. For same complaint i visited at workshop more than ten times, but my complaint still nt resolved. I had also registered...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Complaint against manufacturing defect

User
 Manusharma5213 on Jul 20, 2014
Dear, In November, 2012 I bought Maruti Swift vdi car from Rohan Motars, Mohan cooperative, Delhi. Car Details: DL 3C BU 4875 Chassis No.: 342844 Engine No.: 326749 Current Mileage: 60560 I am taking good care of my car and is taken for service/maintenance regularly at C-119, Naraina Industrial Area, Phase:1, New Delhi 110028. I began to experience the following problems related to the vehicle: - In first 20k kms i faced the problem with the clutch. It stopped working and when taken to the service centre was noticed that the clutch plate was broken. It was replaced within warranty....
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Maruti Suzuki - purchase of maruthi suzuki ritz vdi

User
 rudresh s on Jul 20, 2014
Dear Team. Hi my self Rudresh s ( contact number 9886218839. 9591998586, e-mail id rudresh8839.s@gmail.com ) Booking order number -3126, Vehicle number KA-41 Z 5798, Chasi number - MA3FDEB1S00480852, Engine number -D13A2329891, I purched maruti suzuki ritz vdi white colour 10/7/2014 evening by 7pm threw maruthi authorised deale Garuda autocraft pvt ltd sankey road, When i taking a delivery there is no celebration for car and they are given me delivery in the stock had by the moment i checked car all windshield's its made year 2013 fitted Car manufactured February 2014 i have taken...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - Low Average & Pikup

User
 Pramodk on Jul 19, 2014
I have purchase my Wagon R CNG from Vipul Motors Faridabad. in September 2013, since starting the pickup of my car is very poor every 1500 km running i have to go to check up of my car to service station after 11 k the average is going to down on both the version e.i. Petrol & CNG Every Time service G.M. Mr Pandey in Vipur Motor Faridabad assured me this time you will not face any problem but still the average is going to down I was shifted in Lucknow in May 2014 but problem is not shorted out I have logged the complain on customer care also but still no response Please help me out...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - breaking issues

User
 shakeel ahmed b a on Jul 19, 2014
Greetings,

This is regarding my ertiga, i have been servicing with pratham motors in queens road bangalore. i am really disappionted with the kind of response from the advisor. maruti service technician doesn know what to do and hence they tel me i ll have vibration while applting brakes when its reached 100. I told them whats the use of me paying 10lakhs and should not go above 100kmh. They are like it happens sir. hahaha, but maruti doesn't want to rectify but Do know to collect payment for service. i have my other cars too and foesn't have a problem like. i really will...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - harassment from the dealer (TRSawhney sahibabad) Ghaziabad

User
 Shyam Sharma Sharma on Jul 19, 2014
sir,
I bought new wagon r Stingray VXI from TR Sawhney sahibabad gzb as on 8th of july 2014.
Earlier i went to dealer i asked sales guy saurabh about wagon R stingray his straight way said stingray is discontinue why? i don't know.i said ok tel me about wagon r VXI. some where his given wrong information about finance also but that is not your part, after 3 day his told me your loan is sactioned but you down payment is around 1.8lac, i straight way refused i am not going to take this loan., and i didn't contact with him around week.
In between i went to another dealer...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Very poor average

User
 nirmalkumarsaxena on Jul 19, 2014
Dear sir, I purchased Alto LXi, Regd no UP14 BP4136 from Sahni Motors, Sahibabad, dist ghaziabad(UP) on 12.1.2012. Initially, I was told that average which was 13km/litre will improve after one year of running but still after more than 2 years of running, average is not improved . presently, I am in Vadodara Gujarat. may please look into the matter. NK saxena Ph 9714008554...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - complaint of engine and human harassment.

User
 jay kalra on Jul 18, 2014
5 th gear problem, engine head trouble, steering jam etc.i bought swift dezire vdi last year and from starting i am facing too much problems.despite reminding too many times no satisfactory action has been taken yet.since 9/7/14 my car is in technoy motors service centre udaipur.yet work has not started. I am planing to lodge a case in consumer court soon.Rj 12 CA 3339 is car number.its a mental harassment now....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - auto card not updated with points

User
 lalitkumarmaurya on Jul 17, 2014
sir, I bought a maruti wagonr vxi on 30 june 2014 from your delhi dealer named TR Sahenwy at lajpar nager, at time of delivery i was promised about the 2000 points in my auto card, but til now my card is not updated so i want to know the reasons behind the delay. I hope you will take appropriate action to resolve my problem thanks lalit kumar maurya reg no : DL3C CF 0437 my auto card no : 33004810806...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Non receipt of Car after one month of booking

User
 rk boruah on Jul 17, 2014
Kind Attn: Customer Care Manager, Maruti Suzuki New Delhi Dear Sir, I am a CSD (defence) customer, I am not happy with the services and out look i received last one month as CSD customer. The chronology of events are given as under. However, I am not writing it with negative connotation. 2.Booked the swift (colour glistering Grey) on 15 Jun14 with adv Rs.5000/- 3. Submitted DD of Rs. 4, 27, 181 on 26/06/14 to CSD Lucknow depo thro' SBI loan. 4. Hand over the Local supply order AFD-1 ( No. LS1800879 dated 26/06/2014) to m/s SB car Kanpur on 27/06/14. 5. I am waiting for...
Complaint comments Read comments [1] Complaint category Other

Maruti Suzuki - Long Delay in car repair in service

User
 arun19711971 on Jul 17, 2014
I have placed a car in Beekay Auto Pvt Ltd Burdwan Maruti Service Center in Burdwan on 27.5.2014 for repair and service. Inspite of repeted request I failed to get the car repaired till today. Hope after lodging this complain authority will be active to return me my car in good condition....
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Not Given Car At Time

User
 Ashok Ahlawat on Jul 16, 2014
Respected Officer, The dealer in Apra Motors G.D.M Mall Gurgaon is not dilivering the car even after paying the required amount on 27/06/2014. He is making different excuses everyday when contacted.The dealer code is- 9503. Please take quick action otherwise I have to file a case against the respected showroom and the dealer....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - 2 time damage while service

User
 atik patel on Jul 15, 2014
Sir, I would like inform you that my car minor damage in accident while I go to raviratna show room placed bharuch the insurance agent told me that the part is replace n etc...and car expanse around 15000/- so I go for incurance . my car damege both side they told me that you can claim only one side insurance without confirming to my icici lombard insurance angent. i said ok fix one side .thay fix it after fixing i go to pick my car ther is no replace any part they fix old one n insurance compny txet me my expance around only 5000/-.so fist thing your employ lyeing to me so they are lyers.. durindg...
Complaint comments Read comments Complaint category Insurance

Maruti Suzuki - how maruti give job to fraud person in their showroom

User
 VIVEK RAJPOOT on Jul 14, 2014
Respected sir i book alto 800 at fair deal jhilmil on 13/06/2014 on amount of 5000 and 20/06/2014 i give down payment 10000 to the showroom.i take loan on that Car so i give all the doCuments at the showroom when i ask to executive when you delever my car they said when your loan approved i delever to you afyer 15 days my car is not deleverd then i ask to exeutive in witch bank yoU give my documents they said to me induslind bank i ask tO the bank thebbank said no documents giveN to the bank so how they approved your loan


So sir tell me my all documents my blanK Signed cheque...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - no service

User
 Bikash Jalan on Jul 13, 2014
i have purchased one maruti swift vxi, regd. no. As- 05/D-1663, from M/s Bimal Auto Agency, Guwahati, Assam, on august 2009. from the last two years or so, the car has started giving a lot of trouble like starting problem. I live at Jorhat, Assam, for the past 4 yrs, so i had sent my car to M/s Anamika Motors, Jorhat, Assam, for servicing and repair when and where needed. In the last two years I have spent almost 1.5 lacs to 2 lacs on its service & maintenance. The delear i.e. Anamika Motors, kept on changing parts like disel pump, a/c pump & oso on for about 2-3 times, & every time...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - complaint during purchase of ritz vxi in exchange with maruti 800

User
 Kiran grewal on Jul 13, 2014
Sir/Madam, I purchased Ritz vxi in exchange to my old maruti 800 with an exchange offer of 35000 rupees. My old maruti 1997 october model was in excellent condition with new bridge stone tyres (9500/-), new seat covers (3000/-) installed. The cost of my 800 with exchange offer was adjudged by them to be 50, 000 which means that cost of my maruti 800 was mere 15000. After i made the payment of new ritz, it was told to me that there is also upgrade bonus as i was upgrading to higher model. On inquiring they told me that the bonus was included with your old car cost i.e 50000/-. I felt astonished. i...
Complaint comments Read comments Complaint category Car Dealers

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