Maruti Suzuki Customer Care

Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1 800 1800 180
1 800 102 1800
+91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
+91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,

View More Information...
Satisfactory Rating
1%
Complaints
2528
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Maruti Suzuki related photos (241)

Maruti Suzuki Complaints & Reviews

Maruti Suzuki India - Advance taken and no delivery on committed Date

User
 vinayinfo2000@yahoo.com on Aug 28, 2015
A dealer of Maruti (Madhusudan Veicles Private Limited) having at least 5 offices in Agra Region takes advance from many customers for a single car. After taking advance, he refuses to deliver the car saying that don't have car. I thought it was due to negligence of an executive but when I gone int the depth, I found the whole manpower of the dealer is working on same policy. When I spoke to GM of Madhusudan Vehicles, he told me that you must have paid the full amount in Advance. I have part payments from many customers. Talk to the executive. You will never get a car in this way. What...
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Maruti Suzuki - Starting problem

User
 sans2052 on Aug 28, 2015
I hav Swift VXI... it has been more than 1 yr, yesterday was the day first time that my car after switching it off not starting again. i think bty s fine bcoz the head lts, horn and music sys s working, but the ignition is not clicking only. what can b the issue????...
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Maruti Suzuki - No service on road for lady driver from katiariya

User
 acharekar.jyoti on Aug 26, 2015
We have maruti 800 more than 7yr we are paying for its service at vapi katariya service centre and today when we need there service on road, why it was not possible to service. If they maruti cannot give us the service. They should return our money back that we are paying to them for last seven yr. The servicing that they give is of very low quality, it's just a show off. Low quality oil and parts are used. Our car NO. GJ 15 DD 1733 ....
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Maruti Suzuki Fort Point Thane - Giving Wrong commitment

User
 Satyprakash Savardekar on Aug 25, 2015
This is hari bhawo kharat was booked the car in maruthi by fort point dealer shop, but some of my personal problem i cancelled my booking of maruthi the sales executive was naveen. When i took the follow by sales executive when it was one month passed but he was not receiving the call, nor he was giving any status. When i walked to the showroom for the check back he not able to answer for the suitable case. Really upset when i seen a retecilious behaviour of the sales executive it process was not even started for it. It was such an embrassed to me that i had just wasted a time, money & fuel to walk...
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Maruti Suzuki India - My Car Swift Dzire VDI gear clutch plate got damage after servicing from Rana Motors

User
 sachinnverma@gmail.com on Aug 23, 2015
I have given my vehicle for servicing in the morning on 15th July and till that time the gear was moving smoothly. I took back my Car on the same day at 6.30 pm in the evening after service .since I was in the hurry as it was already late I just asked Rana Motors supervisor(Neeraj) whether he have checked it thoroughly or not and he has replied that he had checked it completely and there will not be any issue however when I was driving my car towards my home from service center I observed that the gear was tightly moving but since I am not technical person I could not able to judge that this can...
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Maruti Suzuki - Unsolved serious problem in power steering of wagon r since purchased

User
 rdguptaraipur on Aug 23, 2015
My Name is R.D. Gupta and I have Purchased Wagon R Lxi form SPARSH AUTOMOBILES Pachpedi Naka, Dhamtari road, Raipur Chhattisgarh. It is going to be almost 3 years (under extended Warranty); since I purchased this car I have been complaining about the steering problem, it is very tight and not functioning as a power steering. In the month of May-15 I did a complaint in customer care and given the car to SPARSH AUTOMOBILE RAIPUR (details attached). Dealer kept the car for a long time, assured that some specialist is coming from Delhi and they will resolve the issue. I came to know that they have advised...
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Maruti Suzuki India - Non-delivery of car and refund after 03 years: why mr. Milan hazra type worker still in showroom

User
 meenashi singh on Aug 22, 2015
At swg show room at faridpur, durgapur. Dist. - burdwan, west bengal in aug. 2012 i booked black maruti suzuki dezire giving rs. 10000 advance. Waited for 08 weeks as was in contract. Later waited for much longer but in vain. One day hazra called to see white car for which i was ready in need but he refused that he had called me. After long wait, disrespect and disappointment i wrote to maruti delhi but "sweetly" they sent letter to this very center and hence they gave me tough time in refunding. They gave me rs. 9500 cutting 500 for cancellation when i told real reason they didn't...
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Maruti Suzuki - Issue not resolved

User
 Saurabhmaan0007 on Aug 22, 2015
Hello, I want to complaint about your service centre Bagga Link situated at Vasant Kunj, New Delhi. There is some problem in my Swift vxi DL 1CR 1952 which i bought 6-7 months before. So yesterday I took my car there and tried to explain the problem I am facing. First of all none of you worker took attention. Then one of the worker came and checked, and told me that the Clutch is fine. But i knew there is some problem. Then I called the Manager and asked him to check. He checked and told his worker that there is some problem in pressure plate. They asked me to leave the car there and told me to...
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Maruti Suzuki - Worst repairing work

User
 rakesh mevada on Aug 21, 2015
My ritz car was submitted for repairing after accident. Only cosmetic parts has been replaced. But no replacement of demaged ac compressor. Its a cheating. I was planning for new one more car for my family. But after this incident I shocked and changed my planning....
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Maruti Suzuki India - Accessories

User
 anwar.sabaat on Aug 21, 2015
I have purchased Maruti tour. When I got my vehicle in my hand. I am shocked.they are selling vehicle or they are cheating public.in the name of accessories They are not giving a smaller fitting of car charger amount Rs.300, This is ridicules. Shalika Ahmed.Kolkata...
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Maruti Suzuki - Complain Regarding Ciaz Car

User
 mohitbaid1993 on Aug 21, 2015
Their is lots of problem i facing in maruti suzuki car ciaz, somtime speed doesn't exceed the limilt of 40-50km/h after shifting gear and accelerator, music system get automatically on/off and Rear camera many a time got hang, extra stephny tyre size is different, poor quality of driver seat adjustment and noisy sound, power pick up is very poor and fuel efficiency is also not satisfactory company claim it 24-26 km/h on highway and in city 18-20 but it gives 19-20 km/h on highway and in city 17-19 km/h. so please resolve this issue as soon as possible because Audi motors, bikaner is not resolved...
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Maruti Suzuki - Please deliver our car

User
 badari.s on Aug 20, 2015
On 26/6/2015 we booked a Maruti Celerio ZXI AMT with Bimal Auto Agency India Pvt Ltd, Varthur, Bengaluru. They promised to deliver our car within 3 weeks. Till today ie 20/8/2015, we have not received the car. Everytime we call the Bimal Auto Agency we get a standard answer that car would be delivered in a weeks time. We are already payng EMI without even getting our car delivered. The most irritating part is that they are not giving a proper date of delivery and keep giving false promises everytime. Order number SOB15000319 order date 26/06/2015 booking dealer 0286 Sales executive sharad nitture Please...
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Maruti Suzuki - Delay in delivery of Maruti Celario AMT

User
 deepakpacex on Aug 20, 2015
Dear Concern, This is regarding delivery of Maruti Celerio AMT, I booked the vehicle from Oneup motors dated 1st of July wide advance payment totalling to approx. 75000.00 through Mr. Rajesh Gupta. He ensured that he will be able to deliver vehicle within fifteen days, I communicated the same to my Banker who was funding the car. Later he asked for further 15 days and since than he is just pushing it every 15 days. I even had word with Mr. Rahul Srivastava, he also showed his disability and even argued. I required this car for my wife who needs to manage pick and drop of my kids from...
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Maruti Suzuki - Regarding My vehicle bearing Registration Number: TN-30-BC-5791

User
 karthikit12 on Aug 18, 2015
Dear CEO/Board of Directors/ Officers/Customer Support/Investors, Regarding My vehicle bearing Registration Number: TN-30-BC-5791 Myself Karthik Manohar (working in Cognizant Tech Solution), S/o Manohar.R (Vehicle Registered Customer and working in Steel Authority India Ltd). I bought Maruti Suzuki Swift VXI (it was my 5 year dream car) on June 12th 2015 from S.K cars, Salem, Tamil Nadu. Prior to Swift I have used Hyundai Santro 4 years. Then I saw the dream to upgrade to Maruti Sukuzi swift because of its comfortable and style and new Reborn . My Parents were not very much convinced about...
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Maruti Suzuki - Power steering not working due to module problem as per sevice centres executive opinion

User
 Manoharjit singh kumar on Aug 17, 2015
I manoharjit singh kumar my car no swift dzire gj-1- rf 3038 would like to put my complain as per the above said subject of power steering. I had consulted the maruti service centre popular near sola bridge ahmedabad. This problem is in existence since more than a month and he told there was problem in module and it got ok. For which i had contacted the service centre executive sh. Amit panchal but for three times the problem wasnt resolved properly. Lastly on date 11/8/2015. The power steering stopped completely working. For which the executive gave commitment to replace the module upto 17/8/2015....
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Maruti Suzuki - Zero service after sales

User
 uday udeshi on Aug 16, 2015
I am a customer of maruti suzuki since last 10 years. But the kind of service I receive since last 1 year is compelling me to think otherwise. I am using Eeco MH48 S4906. It has barely been a year since i have purchased it but the problems have been arising every now and then. Now its twice that the gear pin has been broken, the back doors open on its own, water seeping in through closed doors. With the servive centre turning deaf ears into the matter. And this time around the the service was worse. The car broke down in middle of the western express highway on 11/08/2015 and I called up the toll...
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Maruti Suzuki - Complaint against warranty policy of Maruti Suzuki

User
 gaurav_chandel on Aug 16, 2015
I'd purchased new Swift Dzire (Reg No HR 51 AY 7252) on 10th Jan'14 from their dealership TCS Automobile with extended warranty of two years. I'd never received any call from workshop of TCS Automobile for after sale service. So I always personally visit at their workshop for service. When 20000 KM service was due I was not available to visit personally at their workshop. So I called them for pick and drop facility but no one even bothered to listen my request. I'd plan for manali on those days so I get my car serviced from nearest local workshop "Car Care Center" at Faridabad. I've visited...
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Maruti Suzuki - Regarding not satisfied with after sales services.‏

User
 kashyapl on Aug 16, 2015
Dear sirmadem I am kashyap Limbachiya I am from vadodara city Gujarat I bought Maruti suzuki eeco 5str petrol cng model car on 29062014 from amar car gorva ( 1)Salesman name is VRAJESH SONI At the time of buying he was keep saying that you can call me anytime for any assistance But after we bought car he never pick up my call He did mistake in filling RC BOOK form And because of that my rc book address wrongly written I told him personally so many times but he didnt do anything for it On the contrary he asked me money to do so And then he never pick my phone He is completely useless guy (2)...
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Maruti Suzuki - Engine rpm problem

User
 Ramendra Pal Mishra on Aug 15, 2015
Sir, I had purchased a Maruti Swift VXI engine No. K12MN1262673 and chasis NO. MA3EHKD1S00457626 ON 12 JUN 2013 FROM APRA AUTO GURGAON. after 3 months it was noticed that after starting engine rpm goes to 1200 and settles down to 1000 rpm after one minute that is ok but after running few kilometer it drops to 550-600 rpm which was not there initially. This causes the vehicle to cut off at some times specially driving through the long traffic jam situation. I had reported to this to service agent apra but they say it is ok. I had complaint the same in every servicing but no result yielded. Pl. guide...
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Maruti Suzuki Ltd. - Premature failure of Air Con. component after 20000km

User
 jgmasilamani on Aug 14, 2015
A Star Car reg. TN 01 AM 8658 Purchased Kivraj Motors Chennai 31-1-2011 Air Con. evaporator and cooling fan failed in 20000 km, though after so called warranty. Failure which is premature indicates poor quality of parts which should have a life of about 15 years.My complaint to the Managing Director did not even result in a reply to the letter or reminder. Suzui Known for excellent quality is sliding down thereby destroying my confidence in Brand SUZUKI. Will I hear From suzuki or take them Consumer Court? Nithila Masilamani Mob. 9884285694 Chennai E mail jgmasilamani@hotmail.com...
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