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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - PROBLEM REGARDING AC NOT WORKING FROM 8-10 MONTHS

User
 sanjay_11 on Jul 3, 2015
Myself Sanjay Jain want to inform you that i have Swift Dzire (HR 26 CF 1592) which is white in colour, purchased on 12 may 2014 and getting my car service regularly from Pasco in Gurgaon but i want to register my complaint regarding AC which is not working after the regular services by PASCO and car is not getting cool at all . If i m facing the same problem again and again, as they have charged for Compressure Oil and AC Gas then whats the use of buying MARUTI car if problem is not getting resolved. SANJAY JAIN (9871249779) 6582.sanjay@gmail.com...
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Maruti Suzuki - Insurance claimed item

User
 Sunny Kerketta on Jul 2, 2015
I claimed insuranced 1 month before my right car's wheel Rim.But i didn't get it till now.I've already lodged the complaints but i didn't get any response.So I must say your customer care tradition is very very poor and third class. my car details : Maruti Ertiga Zxi/Maruti Ertiga ZXI Chassis No-255725 Pebco motors (Adityapur) at jamshedpur in Jharkhand...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Maruti Suzuki - EXTREMELY BAD PERFORMANCE

User
 Joel Ved on Jul 2, 2015
I had a CNG kit fitted on my new swift 2015 model from Maruti itself The car has been giving continuous problems from the day of delivery Every 15 days its been in out of the service centre Its not even 3 months and the car is not performing whether on CNG or petrol So after paying 720000 on the car I am stuck with it. Every time they give it to me after "fixing" the issue, the same problem starts after few days.I got the car back yesterday saying the issue is fixed, today morning as i drove the car it did not switch to cng for atleast 40 minutes of driving, pick up dropped significantly. As usual...
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Maruti Suzuki - purchased new Car MARUTI CIAZ ZDI Date 04/05/2015 and that time In front Bumper is Scraped and Black Spot found many places(both left and right

User
 amit jain avni on Jul 2, 2015
Dear Sir/Madam, I want to inform you, I purchased new Car MARUTI CIAZ ZDI Date 04/05/2015 and that time In front Bumper is Scraped and Black Spot found many places(both left and right gate, near diseal tank. i told to employers. his used rubbing and finishing spot. at time of servicing spot was showing again.i told to my complaint remove permanently bt his service is not stisfying.i hand over my Car for Dealer. Mob No.-9826264338 Compalint No-9509068236...
Complaint comments Read comments Complaint category Car Driving Schools

Maruti Suzuki - Extremely bad behavior from kataria navsari-somebody Mr.Arpit and staff.

User
 Jayeshsolankieinstein on Jul 1, 2015
I am Mita Solanki. customer of Ritz car.I have Maruti company's insurance.It was about ac and some denting painting problem. the service is really bad and the job is not properly done.I am a reputed person and I run my own school.Somebody Mr.Arpit had sent 2 criminal minded person without any Id proof at my school.We have never denied to pay the amount. first do the job properly. We have already came three times to pay the bill but some people like Mr.Hitesh and Juned misbehaved not only with my husband with me also as a lady they have misbehaved very badly not only that they are not ready to...
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Maruti Suzuki - Delayed my vehicle and still providing Incomplete without mechanical jobs

User
 Vijay Daftary on Jul 1, 2015
I have given my Vehicle No.DL-1LP-5246 Maruti Suzuki Flexi for full body dent paint on 04.06.15 at Maruti Workshop at Gokulpuri under delear T R Swaney.which was committed to be given on 25.06.15.On the same time also asked for mechanical jobs of the vehicle and was advised for the complete dispenser repair.Had approved that job too at the same time but the supervisor asked that there will be separate job card for body job and mechanical job. So first they opened body works job card and then assured to open separate mechanical job card.But very irresponsibly they delayed my vehicle till date...
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Maruti Suzuki - Tyres of New Ciaz ZDI Car

User
 ete on Jul 1, 2015
Dear Sir / Madam, I have purchased the new CIAZ (ZDI) car on 30/12/2014 from Jagmohan Motors Ltd. Sonipat H.R.- bearing the Chassis no. MA3FXEB1S00113800, Engine No. D13A-2478780. The Complaint is that :- Its tyre has devlop "A solid, rounded growth that is elevated from the tyre's upper skin. the size of this papule could be like a slightly bigger than golf ball . The car has run till date around 40000 K.M. in chandigarh city ( which has most maintained roads compare to any city in India). kindly look into the matter and initiate your representative to visit the car. Truly Tushar...
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Maruti Suzuki - No Service & Useless Employees

User
 tejvirsingh786 on Jul 1, 2015
I purchased my car from magic auto moti nagar on 2010. Since then, my car is regularly being insured by them. 2 days back, my car broke down and couldn't start. I called magic auto, first of all, the lady on reception (Shipa) had no sense about how to talk and later they kept on transferring my call from reception to insurance deptts and vica versa 5/ 6 times. Later, I was given a number of insurance head (Mr Manish) who was such a useless fellow who could not even handle my query and had no idea about why I am not eligible for on road service even after having a valid car insurance. I called maruti...
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Maruti Suzuki - painting,MIRROR

User
 vr4ubala on Jul 1, 2015
I have purchased NEW SWIFT DEZIRE CAVE BLACK VXI 2015 JUNE 2 at popular showroom anna nagar chennai, I Have isuues with Mirror switch and fuctiong of mirror with whirring sound thepainting is not even brighter at he front and not at the rear, the paint has completely faded at the rear wheel side i am attaching the photos pls replace the or repaint with removing the errors...
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Maruti Suzuki - Uncertain delay in delivery of booked cellerio zxi optional

User
 Abhilekh Malhotra on Jun 30, 2015
Sir, I booked cellerio zxi optional on 15th may 2015 through krish automobile pitampura Delhi, but its matter of surprise an established management of company like you could not maintain own' s reputation, even after more than 6 weeks time no confirm communication is received. Now I expect for a responsible and professional response in this regard thanks Abhilekh Malhotra...
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Maruti Suzuki - Against jamkash vehicleades

User
 Davinder singh wazir on Jun 30, 2015
Jamkesh jammu is not concerning about their customers. A harrasment is being faced by me. After a gap of one month they are not refunding my amount 3100 being a govt employee. No response of my mails. Vehicle service is not upto the mark. Only harrasment is faced by me from jamkesh. I m very disappointed by this attitude of jamkesh. Purely a bitter experience....
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Maruti Suzuki - Pick up Issue

User
 Maruti Textile on Jun 30, 2015
Greeting of the day” Model: Maruti Ertiga Owner Name: Patoliya Alkeshbhai Gobarbhai Registration #: GJ 5 JB 7197 VIN/Chasis #:MA3FLEB1S00142589 Brought From: Comet Motors, Surat, Gujarat My name is Alkesh Patoliya. I bought Maruti Ertiga in 2013. I was one of the satisfied customers of Maruti Suzuki. This is my second car of Maruti after wagon R. When I bought Ertiga I am very happy about my decision of staying with Maruti. Approximately after 12 to 13 month suddenly I felt problem with pick up of car. When I took long trip of 600-800 KM to my village. I went to local dealer of Atul Motors...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - lohia automobiles,bhilwara not cooperating for battery problem under warranty

User
 Sumeet Sankhla on Jun 30, 2015
i have swift zdi silky silver purchased on 24.10.2013 from lohia automobiles. car regsitration no is RJ 06 CD 4000 purchased on name of style india synthetics the battery of the car is defective and i had also given it for replacement to lohia automobiles before months also but they gave it to me just got repaired. from last one week the battery is again creating trouble but the service team of lohia automobiles, bhilwara is not at all cooperating they dont have even standby battery i clearly told them to replace it but they are not helping me the workshop manager over there is mr.rameshwar...
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Maruti Suzuki - My Dzire VXi will be repaired only if I provide advance

User
 Manmeet1982 on Jun 29, 2015
Hi, This is regarding repair of my accidental Dzire VXi. Last week I met a minor accident from front. The service provider has repaired the external parts but has asked for advance for Engine work. They have specifically mentioned, as a company's policy customer should provide 50% advance to perform the repairs above 20K. Please confirm if there is any such policy. If yes, then I am sorry, there is no difference between a Authorised Dealer and Road side mechanic. Also, If there is a faulty part which needs to be replaced and is not available with the service provider. Does the customer need to...
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Maruti Suzuki - Change in car colour delivered.

User
 kvvinod1978 on Jun 29, 2015
I would like to bring to the notice that though i have booked a Swift Vxi with "mysterious violet " colour as shown in your brochure, I have been delivered with the colour of the car not at all matching with the "Mysterious violet " shown in the brochure. The colour of the delivered car appears to be almost as close to black colour. The delivery was made from M/s Automotive, Nerul showroom on 28 June 2015. It is very frustrating from such a reputed company to have such a huge difference in the colour of the car shown in the brochure and the original colour.I would like to submit my entire dissatisfaction,...
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Maruti Suzuki - Defect in Tyre in my New Swift VDI Car Number DL 8C AW 8140

User
 Dr. Pardeep Vats on Jun 29, 2015
Dear Sir/Madam, I have purchased my Swift VDI Car No. DL8CAW- 8140 from Krish Automobile Pvt. Ltd. SSG Majesty Mall, Plot No. 2, road No. - 43, Guru Harkisan Marg Pitampura Delhi - 34. There is some defect in my car tyres when my car run then some noise is occuring due to deficiency in car tyres. I have used my car only 22000 Kms. This is very serious matter and can be harmful for the passengers of your company make car. You are request to kindly resolve this problems as earlier as possible under intimation to me on my mobile number 9213103768. Hoping for an early and needful action. With warm...
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Maruti Suzuki - Not satisfied maruti service

User
 humera 8855 on Jun 29, 2015
Dear maruti suzuki head manager sir.i am hani f s.manihar I am using alto k 10 my purchase date 16/07/2014 in ahmdabad nanda automobile jivraj park ahmdabad 380051 my car was accident approx 15th November my car is riper maruti suzuki nanda automobile service centre But after ripear my car has not propped work missing some item nanda automobile not satisfaction voice please my help your customer hanif s. Manihar...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Maruti Suzuki - average issue

User
 naveen gaurav kauhik on Jun 29, 2015
Dear Maruti Suzuki, Maine ritz car Oct2015 me purchase ki thi TCS faridabad near neelam chowk se.maine 3 free service karwali hai per meri car ki average thik nahi thi ye sari baat maine cetre par bati thi per unhone kha ki 3service ke baad average badh jaige per aisa nahi hua uske baad me apni car 4th service ke liye lekar gya phir se sari baat bathi ki meri car ke average kam hai or meter bhi 5-6 avg sjow karta hai us samay unhone engaine tuneup kiya or bola ab thik h per usse agle din abhi meter vhi show kar rha tha maine unko update kiya unhone phir se bulaya or kha ki aap ko Rs500/- pay karne...
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Maruti Suzuki - non support from Maruti Personnel on emergency

User
 sudha2502 on Jun 28, 2015
This is to inform you that I purchased a Wagon R bearing Registration no. HR29AH1957 from your dealer at Faridabad in the month of October'2014. My car suddenly stopped moving while driving on 27th June'15 at Faridabad Toll Bridge at around 6.40pm. I approached Maruti Help Line No. continuously and didn't get any response and The the Toll people helped me to lift my car from the toll to roadside. I have continuously called Maruti Helpline Nos and they told me that they are sending the crane and nobody turned till 10.30pm and I was just waiting in the road lonely. This type of service is never...
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Maruti Suzuki - First service for alto 800 lxi

User
 Suniill jain on Jun 27, 2015
I bought a maruti alto 800 lxi from one of your reputed showrooms in Delhi on 27 May 2015. It has run 300 kilometers till 27 June 2015. When I called for it's first free service, I was told to get the engine oil changed or else the warranty will be void as one month has elapsed. Why is it mandatory to get the engine oil changed? Kindly guide....
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