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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - Deficiency of service

User
 jshetty1966 on Aug 21, 2014
I wish to bring to your attention on the deficiency of service displayed by one of your authorized service centre, M/s Spectra Motors ltd (Borivali east branch). My car(Maruti Dzire) was given for servicing on 1st Aug 2014, at the Spectra Motors service centre. The car was brought back by the service centre staff and parked inside the building premises at about 8pm, the same evening. The next day morning, we observed that the rear passenger car seat had a hole, evidently made by a rat. On opening the trunk, the rat was very much visible and hid in a place where it could not be traced. I immediately...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - Hard movement of the Power Steering

User
 sidtan on Aug 21, 2014
From the time I purchased my Wagon R LXi CNG (MH 03 BH 6443), I have been complaining to the service centre about the hard movement of my power steering. ON Aug 19, 2014, while taking a U turn, the steer wheel got locked - causing the car to move full 360 degree turn and hit the road divider. Thankfully nothing happened to me; but the front of the car is very badly damaged. It had to be towed and taken to the workshop. The repair expense suggested is very huge. This appears to be the manufacturing defect, which inspite of repeatedly informing the dealer and the service center - was not addressed...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - CHARGES FOR REPAIR/ SERVICES NOT ASKED FOR AND/OR RENDEDRED

User
 RS bankavat on Aug 19, 2014
I am a loyal customer of Maruti Suzuki for last 14 years. I have bought following cars from Maruti's satble. 1. Apr. 2000, Marti 800DX ( Regn No. DL 3CR 0145), 2. March 2011 SX 4 ZXI ( Regn. No. DL 12 CC 1066, 3. Oct. 2012 Maruti 800ALTO CNG LXI ( Regn. No. DL 1 CN 6693.) In last 14 years, this is my 2nd complaint in respect authourised service stations. In 2001-2002, I had complained against T. R. Sawheny and Safdargunj Service Station. Otherwise services rendered and charges thereof by MASS (notably Maruti Service Masters and Rana Motors, Okhla, New Delhi have been reasonably satisfying...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - No response to my complaint on lack of one alloy wheel- REMINDER

User
 PBSunil on Aug 19, 2014
The following complaint I registered and till date no action taken. Kindly provide me alloy wheel for the 5th tyre, because of it I am unable to rotate the tyres, and existing tyres started uneven wear and tear. Other complaints also please consider. Regards, PBSunil 19.8.2014 To, The Executive Director, ( Service) Maruti Suzuki India Ltd. Sub: Complaint regarding the Wagon R, Stingray VXI, with Reg. No. KL-02-AQ-7973 Sir, Your company is known for quality and service. But with some distress I am writing this letter, to you for a favourable action. My entire family is loyal to...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - maruti exchange

User
 p.n.ajayakumar on Aug 19, 2014
Sir, I have a maruty wagon r new model 2011 january(KL 01 BB 546) bought from Popular, Trivandrum. Running kilometer is 280000. Now I wish to exchange the same with swift Dzire. I contact agencies Herculese and Sarathy in Trivandrum. They also agreed that my wagon R is best in condition. But it had a claim on 2011 april for replacing certain parts of front right side through Popular by company itself. Due to this reason, the above agencies deducted heavily the value og the wagon r. If there claim is proper, please clarify about the replacing and repairing of the original company parts...
Complaint comments Read comments Complaint category Business & Finances

Maruti Suzuki - extended warranty not accepted by my car vidisha m.p.

User
 d k puranik on Aug 17, 2014
I am d k puranik i purchesed alto lxi dated 24/10/2011 with extended warranty for third year on 29/10/2011 and i paid rs. 1790/-
But my car vidisha is the showroom of maruti suzuki is not eccepted my this warranty and they are taking charge for each and every thingh . What i have to do....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - problem with car service

User
 Tushima Arora on Aug 17, 2014
I, Pradeep Arora lives in lucknow, owns a swift dezire. Yesterday, I have given my car to one up motors for service but I am not satisfied with the service and the bill given by them like the cost of grease is 56Rs and 450Rs as labor charges. It's too much and I also asked them to touch up the dents but they didn't do it and they also damaged the left door of my car and they are not accepting it. Here I am attaching the bill of service. Thank You. phone no.-8726891924...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - unknown mails

User
 Irfan Ghazi on Aug 16, 2014
MARUTI SUZUKI INDIA LTD (MSIL) Head Office Maruti Suzuki, cocaclaim801@gmail. Delhi-110070. MB: 08010015144 Email: : marutisuzukindjobs@live.com REF: "MARUTI SUZUKI" DIRECT RECRUITMENT'S OFFER. Your Resume has been selected from WWW.MONSTER.COM SHINE.COM and Database for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The Company SUZUKI is the best Manufacturing Car...
Complaint comments Read comments Complaint category Job & Career

Maruti Suzuki - denting and painting of WaganR OR 02 AH 9407

User
 Laxmi Narayan Mohanty on Aug 15, 2014
Sir, I had given my wife Sumitra Das's Maruti WagonR Car bearing Regd. No. OR 02 AH 9407, to Narayani Motors, Bhubaneswar, on Dt.01.08.2014, for minor denting and painting in the left side door, and for replacement of back light cover. They also promised me to do all the works smoothly, and to hand over the Car to me within two days, i.e. Dt.03.08.2014. But though 14 dais have already passed, they have not repaired my car till to-day. Whenever I am asking them they are giving a false assurance that the car will be ready tomorrow. The person name Sangram who is looking after my Car, is saying everyday...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - not received accessories along with car

User
 dr vivek_raut on Aug 14, 2014
I purchased swift dezire vxi on 22 nov 2013, along with the car music system is provided but its remote cont roll not given to me at the time of delivery . When I asked for it showroom manager told it is not available now but I found other car owners received it at the time of delivery. Even I requested to manager to make it available for me and I am ready to pay extra charges if applicable but yet I could not receive it. If we are paying the whole amount why can't company provide us the things. Where shall I contact to make a complaint....
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Replacement of parts

User
 nbhardwaj40 on Aug 14, 2014
I Nitish Bhardwaj owning a swift dezire HR14 J 6044. All of the service has been done on timely basis in yours workshop. It has been come to the notice while driving that the car is jolting because of soccer also my all of the tyres got damaged due to this inspite of being timely alignment & balancing.
When i approched to your service centre they only tried to made me dupe by giving lame excuses.

So you are kindly requested to look into this matter and do needful as earliest as maruti will only be responsible for any mishap if happen with me while driving .

Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - non repairing of horn Maruti Alto 800 No. MP-04-CK-2195

User
 bhawsar34 on Aug 13, 2014
Respected Sir,

I purchased Maruti Alto 800 on 5/11/2014 at Bhopal from Jeevan Motors. My vehicle number is MP-04/CK 2195.
The vehicle is on my daughter's name Pragya Bhawsar.
After one year and 5 months of purchase The problem in the horn was observed. It Blows sometimes and sometimes not . I compaint to the Jeevan motors during the service (paid service) on 6/5/14 ( Job card number JC 14002755) about the horn. But I am sorry to say that it was not attended . I again approached to repair the horn in the month of June 14. It was repaired but it was not ok. The horn...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Rto parsing

User
 Kamlesh Mangrolia on Aug 13, 2014
I have buy wagan r car on 16 th jun.2014.
Passing RTO date . 26 th june 2014.
my probllem is today 13 aug.2014 but my car number is not given by maruti suzuki car deller.
last 15 days i m going to deller but they are not given responce well. what heppen i dont know. Kaushik Jariwala maneger is not solve my problem.pl help me.
my name : Mukesh Bhikhabhai Patel
B 59, Ramkrishna soci,
L.H.Road, SURAT(GUJARAT)
MB : 09909095950
CAR CHESISH NB; MA3EWDE1S00691491
RTO RECEIPT NB ; II 19937441 (26 JUN.2014)
Deller Name : Katariya...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Letter for Tyre Complain of A- StarVXI Model.

User
 rakesh singh0011 on Aug 13, 2014
To, The Marketing Manager. Maruti Udyog Ltd. H.Office - .Gurgaon Sub :- Letter for Tyre Complain of A- StarVXI Model. Dear Sir, It’s here by informed to you that I have a Maruti A – Star VXI Model 2009 may . This Car had been purchased your Authorised Show room (karlo automobiles (p) ltd- patna) My car is running only 16457 km. I am Extremely Sorry to Say about the poor quality of Tyres ( Make J.K Tyre) front Wheel Tyre destroyed when my Car running 60-70km/h on the highway of chapra to patna after toll Plaza at that time I was with my family atrandom front tyre of Driving Side...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - unsatisfactory service

User
 ramesh Gangoh on Aug 13, 2014
Sir I got serviced my Alto at your so said authorised service centre at Gangoh District Saharanpur UP named Mogha maruti authorised service centre.& Bill provided to me seems to be Fake.Bill is attached with this complaint. Please look in to the matter & inform me. Thanks...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Additional fault caused by maruti

User
 mukesh.dogra on Aug 13, 2014
HI sir/madam I took my car DL 9C X 1371 to T R Shawney motors for 2 faults regarding meter and AC, they informed problem is with ECM and meter is faulty and told huge amount to fix the problem, i informed them I do not want to do it as its very costly, i paid them diagnose charges and when I went to take my car i found its not working, its taking time to start, engine started missing in petrol, car not starting on petrol, i informed this to technician there, instead of checking they said it will be fine in sometime, i checked for 2 days but it started facing more and more problems with it, i...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - not getting proper service

User
 ranjitpadhy on Aug 12, 2014
I have purchased a Wagon R through CSD from LMJ services Barmer, Rajasthan on 30 Jul 14. Till date i did not get my TRC number also for which i can not drive my car. i niether get any body cover or seat cover etc items which company should provide to customers alongwith new car ....
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - overall fault in car

User
 Sachin Vij on Aug 12, 2014
I m bought the new Swift Dzire from tr shawney. and both car was regular service from maruti authorized dealer. In my car many problem problem faced like In car Running 2nd gear not in proper use. In 18000 Kms front excel changed . In Between i m in himachal towards car front both shocker screw was loose. I m sorry to say that is maruti company is fail and solded cars with fake parts. Authorized dealer said that your car will be ok. they do not any responsiblity and not taking action properly. And Your services is very poor. After response i visit the Aaa Service centre...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - dealership Tirunelveli

User
 vvadivel on Aug 12, 2014
I towed Ritz TN 72 AJ 6849 after an accident to ARAS&PVPV dealer at Tirunelveli for repair on 2-6-14. On 11-6-14 I went with the FIR, I was told that their dealer ship was cancelled and it is very difficult to repair the vehicle and I was advised to take it to Tutcorin ASIR for repair. I spent Rs 5000 extra for towing and lot of other problems in doing so. But I find ARAS&PVPV continue to be the dealer. Am I taken for a ride. Am I victimized that too at the time I needed all support from the dealer...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - product complaint

User
 Naresh. Arora on Aug 12, 2014
I have purchase Maruti alto 800 lxi cng model in march 26 2014 from vipul motors gurgaon and after that i have complaint three time there about wind shield of my car, in my car night vision is very less, and i have complaint that in single road very difficult to drive in night, but every time they said it is ok, but i am not satisfied, and if any thing will wrong that then for that responsible will maruti Suzuki . And for that i will go consumer court and take help from other media services. Even i have complaint that horn will automaticly shut down any time and after 15 minute it will again ok...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

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