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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - parts missing

User
 shailesh kumar2 on Apr 26, 2015
I HAVE PURCHASE A CAR SWIFT DEZIRE VXI ON 25/03/2015 FROM PREM MOTORS GWALIOR BUT WHEN I WENT FOR SERVICING AT PREM MOTORS IT IS REPORTED TO ME BY SERVICING TECHNICIAN THAT AC FILTER IS NOT AVAILABE. THIS MISTAKE CAUSED DURING INITIAL CHECKING AT UR CENTRE HAS CAUSED ME FINANCIAL LOSS AS WELL AS INJURIOUS TO HEALTH AS LOT OF DUST PARTICLES THROWN INSIDE CAR DURING DRIVING, ALSO LOSS CAUSED TO AC OF THE CAR.SUCH NEGLEGENCE COMMITTED AT THE SHOWROOM OF SUCH A PRESTIGEOUS BRAND MARUTI SUZUKI. IN VIEW OF THE ABOVE I SHALL REQUEST U TO COMPENSATE SUCH LOSS TO THE BUYER. FROM SHAILESH KUMAR MOB 896609752 ...
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Maruti Suzuki - regarding not solving the problem of jumping off car in the newly purchased Ritz from the dealer

User
 Mannapreet on Apr 26, 2015
I purchased 2013 model Rits VDI on 29 Jan 2014 from Shri Krishna Motors, Jodhpur. On the first service I informed them that please check about the alignment or balancing of wheels because jumping can be felt at the speed of 40-45 and near 80 kmph. They said till 10000 kms alignment doesnot goes out, there is no problem. Same was the case when send for second service and also on Third service when oil was changed but they checked the alignment and also told that alignment machine was having some problem. I always goes out to Haryana to meet parents etc, so i checked the alignment from outside...
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Maruti Suzuki - maruti suzuki - manufacturing fault in swift model

User
 jay63688 on Apr 25, 2015
I have purchase Maruti Suzuki swift VDI of august 2013 model as on 21/08/2013 through K D motor ( authorized distributor of Maruti Suzuki for Bhuj-Kutch City ) having vehicle no GJ 12 BR 9384. I have problem with swift from the date of purchase. i have also complain to K D Motor more than 10 to 12times and each time they said that there is not any fault by Maruti or by K D motor . Actually problem is that rear two wheels are unevenly chat (depreciated) in inner side of tyre. i have mention that problem in few days of purchase of my car but company sales man said that there is not a...
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Maruti Suzuki - Pathetic after Sale service & Mental Harassment by Maruti

User
 Tushar Ruplal Patil on Apr 25, 2015
I have purchased Swift VXI in July 2013 Since last 1 year I am not satisfied with the product which I have purchased and the accessories from Maruti Suzuki Within 1 year reverse camera was not working I got replacement for the same After few days the battery was defective for which I faced several issues from Maruti for replacement and after 3 months I got replacement Then again there was a defect in engine suddenly the vehicle pick problem was started which I did compliant for the same 4 times I have given my car for the defect solution but every time it was just casually deliver to me...
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Maruti Suzuki - MARUTI CIAZ VISIBILITY COMPLAIN

User
 SHAHHIREN01 on Apr 24, 2015
I MR RAJENDRA C SHAH HAVE BOUGHT MARUTI CIAZ (ZXI) CHASSIS NO 117542 AND CAR NUMBER MH 02 DS 6163.ON 18TH APRIL WHEN I WAS DRIVING WITH MY FAMILY AT 9.30 PM SUDDENLY FOG APPEARED ON MY FRONT MIRROR AND ALL WINDOWS ALSO SO I WAS NOT ABLE TO DRIVE.I OPENED MY WINDOWS BUT THERE WAS NOT VISIBILITY.I SOME HOW MANAGE TO REACH HOME.NEXT DAY I GAVE MY CAR FOR CHECK UP. THEY HANDED OVER MY CAR AFTER 3 DAYS.THE SAME DAY SAME PROBLEM HAD OCCURED AT SAME NIGHT.I COULDNT SEE ANYTHING AT ALL WINDOWS FOG WAS COLLECTED AND IN FRONT MIRROR FOG WAS COLLECTED .PLEASE TELL ME IF ANYTHING HAPPENS TO MEMBERS SITTING...
Complaint comments Read comments Complaint category Stock Market

Maruti Suzuki - refund

User
 786Shadab on Apr 24, 2015
Sir I booked a ciaz zdi on 19/3/15 at CM AUTO SALES CHANDIGARH at the advance of RS 21000 but I didn't purchased the car from them as their deal was not transparent they didn't filled the customer docket according to the commitments made verbally and didn't told me about the exchange bonus on old car with the new SALES the dealership committed the value of TWO LAC THIRTY FIVE THOUSAND FOR my old car with out telling me about the exchange bonus of RS 20000 offered by the Maruti Suzuki I up dated my self from net the dealership is not refunding my money and making sily excuse that boss is not comming...
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Maruti Suzuki - Damage happen during free check up

User
 Sukham Devi on Apr 24, 2015
I am S. Monalisha Devi, ICAR, Fisheries Scientist by Profession, presently working in Port Blair, Andaman & Nicobar Island. I have purchased Maruti Suzuki SWIFT DZIRE VDI (2013, April). My car is in very good condition, till date I have not shown any sort of negligence towards my car, it may be during driving or maintenance work. I always go for on time servicing and not at all delay. I would say, I have kept my car at best condition since we are planning to keep for many years due to emotional attestment, being my first car I have purchase with my own money. On 06/04/2015 at 9.30 a.m I have...
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Maruti Suzuki - Insurance Name need to change

User
 Prajith mm on Apr 24, 2015
Hai, My name is Prajith MM, I have a car with reg Number KA-51N-1759. Actually recently I have changed the owner name in RC. I would like to change the same name to Insurance also. Insurance renewal i have taken through Your dealers, but now they are asking the photos of the Car and all. My insurance till now not yet reached the renewal date. Why you required the photos, we are ready to submit our New RC, DL and Insurance copy. But still they required the photos of my car. My car is not with me now, it is in native and no one is there. So how can I proceed this procedure. Let help me out...
Complaint comments Read comments Complaint category Auto Insurance & Loan

Maruti Suzuki - regarding vahicle registration certificate

User
 ikbalhusen on Apr 24, 2015
Sir/ Madam, Myself Aasmohammad had purchaser one Alto 800 lxi no- DL3CCF 2369 from TR Sawhney motors Gokal puri on dated 31st march but I have not recrived registration certificate yet. I adked many times to the deler but not getting satisfectory reply. I need the registration certificate urgently because during driving I Hit the car and this car already repaired at service centre but they are asking registration certificate to return my car So kindly arrange my car registration certificate as soon as possible. Thanks and regards Aas mohammad Mob 9810481625...
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Maruti Suzuki India - Fed up with maruti service centers

User
 S.P kamboj on Apr 23, 2015
Dear Sir/Ma'am,

I am costomer of your brand i.e. Maruti Suzuki since 1998 and had seriously very good experience but till only and only 2011. I was the first person to book all new SX4 diesel in my city FEROZEPUR. After i got the delivery of my car, i was well satisfied with the car becoz it gave me a luxurious feel. Since after i got my car only after 5-6 months i got a problem of some irritating sound from the left front wheel side, which is being unsolved till date.

Some of the following problems regarding my car and your dealerships too:-
1. Objections...
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Maruti Suzuki - Pathetic Customer Service by Maruti Suzuki

User
 Anuj Mudgal on Apr 23, 2015
Dear Sir/Mam, I have a bought a new swift dzire on 5 April, 2015 from Rohtak(Jagmohan Motors) but yesterday(22 April, 2015) my car got hit by unkown vehicle in jaipur & it's bumper gets damaged. But today i went to Maruti Suzuki Service center (KP Automotive, RIICO, Mansarover, Jaipur) & but the staff their first told me that we will deliver your car on 25 April, 2015 after insurance but after some time they refused to change the bumper may be because it's a Haryana Registered Vehicle(HR 12Z 3799). They told me to leave the vehicle for 15-20 days or you can go & after that when...
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Maruti Suzuki - Not attending complaints and without checking replied thar your vehicles clash plate has became faulty and twin the vehicles

User
 Adrim Tawri on Apr 23, 2015
Respected sir I am owner of Maruti swift desire VXI which registration number is RJ-19-CF-2628. I have purchased from LMJ jodhpur on dated 16/5/2014. On dated 15/4/2015 my vehicle became faulty at 8.00 hrs in the morning when I am on going on my duty hrs, Vehicle is start but race and gear is not in function. First I have contact on toll free number 18001805050 but no response then contact 2617772. attendant replied that your vehicles CLASH-PLATE has became faulty you have to twin vehicle by your own cost and carry our office in office hours I have requested again it is not possible but they dennied...
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Maruti Suzuki - Fed up with maruti car celerio

User
 sagar bhavani on Apr 22, 2015
I m not satisfied with your car Maruti suzuki Celerio also sai service center at borivali they nt given proper reply for my complaint they only wash and deliver my i seen my self in their service center i seen some fault in my car Engine and front shock up from my 1st free service sai servise nt given any guaranty for there service also maruti parts also sound coming in turning and braking i dont know i buy a car or truck from you because your authorised service center told me sir ye aisa he rahega ham kuch nahi kar sakte WE NOT SETISFIED WITH SERVICE WITH CAR WITH YOUR MANAGER SUPPORT WE FED UP...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - lost key of my a star car. new key send by company not working. car is not in working condition due to that from one month.

User
 Shavik Ghai on Apr 22, 2015
I lost key of my car. Requested a new key from Goyal motors . New key received after 20 days but car do not start up using that key too.Mechanic from Goyal motors Solan also visited but failed to get the car repaired. Because of this i am not able to drive my car for more than a month. No satisfactory reply from dealer. I see no other option but to seek for legal remedy instead. A giant and reputed company like maruti is not expected to harrass its old costumers like this. A humble request to get my car back on road....
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Maruti Suzuki - Ridiculous Quality of Wagon R Stingray

User
 Irfanc on Apr 22, 2015
I got a Sting Ray thinking the quality would be better. 3 Months old with 2000 kms and the beeding coming off. The doors and Ingis are rattling. GOD SAVE MARUTI... Now I know why you give excellent service because you are trained to as you know your cars are going to give immense problems. Number MH 02 DS 6795 I sold my VW because of ridiculous after sales service.Now got stuck with such Pathetic quality of car which is 5.5 lakhs on road Mumbai. SHAME ON YOU MARUTI SUZUKI. VERY DEPRESSING....
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Maruti Suzuki - Car not Repaired on time

User
 AnkurJ123 on Apr 22, 2015
Hi, My name is Abhinav Agarwal. I belong to Agra, I have purchased maruti swift desire a few months ago and met with an accident recently. I have insurance cover and therefore handed over my car to the service department for cashless claim and repair works to be done. They told me to collect the car on 20 April 2015 but after 2 days i.e. on 22 April 2015 I am still waiting for the car to be repaired. Please help....
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Maruti Suzuki - Regarding handling charges

User
 Alok.shrivastava59 on Apr 22, 2015
I have purchased swift dzire at Ahmedabad from M/s Kataria Automobiles. They have charged Rs 5000 from me in respect if handling charges. When i enquired about this charge they told me that this is the instruction of company to take handling charges from the customer, whereas no other automobile companies like Tata" honda, hundai etc is taking the handling charges from the customer. Kindly clarify. If not please look ito the matter for refund the handling charges money. Thanks...
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Maruti Suzuki - unable to deliver ertiga zxi

User
 sunillondhe on Apr 21, 2015
I mr. Sunil beg to state the following few lines to propeiter maruti suzuki..sir;I visit to maruti show room at solapur maharashtra (chavan automobiles) on 21 april 2015. And placed my demand of ertiga on the same day...i want delivery on 08 may 2015. But mr. Prabhakar who is sales exicutive stated that he cant provide me the same on due date. It means maruti suzuki dont dont dont want to care of customers..maruti ia not truatable as on date..so that now i plan to purchase honda mobilio....
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Maruti Suzuki - Average problem in my Vehicle

User
 Reshma Tandel on Apr 21, 2015
Hi.. Sir, Madam This is to infom you that i had purched the Ertiga Vxi Green for Excell Auto Vista Bandra Mumbai. At time of 1st service i told the adviser about average problem they told me that in 2nd service it will get solved but after 2nd service the problem contiues and the Automotive nerul brance pepole are igonring the problem Please do the need full and revert me on below contact Reshma Tandel Cell. +919321747677 Email. reshma_tandel@yahoo.in...
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Maruti Suzuki - My problem is not resolved yet even after sixth days

User
 Jinit Gawad on Apr 20, 2015
I am Baban Gawad from Palghar, Maharashtra owned Maruti Suzuki Swift VXI (MH 12 EM 2258) from past four years. I had sent my car for routine servicing at maruti suzuki’s authorized service center Spectra Moters Limited, J 229 Near flyover Bridge. Opp. Viraj profile, Tarapur industrial area, MIDC Boisar (west) Pin 401 506. Phone: 02525 645180. Job Card No: JC 14008755. I dropped my car in last week of March and collected on 30th March 2015 with payment of 7, 114/- As I moved little far from spectra moters I came to know parking lights are not working, cover of folk lamp was misplaced in workshop...
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