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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - service fault

User
 SHYAM R on Apr 16, 2014
My name is Shyam, Am from trivandrum I owned Swift Dzire VXI on 22 June 2012. From first service to till, it done in Indus Vempalavattom Trivandrum kerala. All free service done properly, but on 1st paid service they change the front left piece mat & put a torne one. While on the 2nd this same happen, back side mat was missing. All these problem I mentioned to technicians, but there is no response from there side, Kindly do the needful...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - very poor service of Autopace Chandigarh

User
 mukeshsharma69203 on Apr 14, 2014
Dear Sir, This is to inform you that i am kulwinder singh from Chandigarh.i am customer of Maruti Suzuki last one year.before 1 week i had gone to maruti suzuki service station Autopace but am not satisfied of autopace service station.washing is not good my car paint very poor overall very bad experience of autopace service station.now am very upset of autopace service please help me and sort out of my all problems as soon as possible otherwise i will take very hard action.thanks Regards: Kulwinder Singh +919417747647+919417747647...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - The Driving Range indicator disturbed after 3rd Servicing

User
 bisenaks on Apr 13, 2014
Dear Sir, Please refer to Swift Dzire registration number UP32EX0063 which was procured from KTL Pvt Ltd, Faizabad Road, Lucknow on dated June 11, 2013. I feel proud to be owner of Swift Dzire, an unmatched family vehicle. I would like to inform you kindly that the vehicle was sent for 3rd free service at BRIGHT 4 Wheel Sales Pvt. Ltd, 11/CP-6, Vikas Nagar Mini Stadium, Ring Road, Lucknow-226022. What happen actually: Every electronic indicators were functioning normally before sending vehicle for 3rd service. When I received vehicle and was on way to my office on 29th March, I found that...
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Maruti Suzuki - regarding faulty gear box of ertiga...model 2012

User
 sachtech on Apr 12, 2014
sir, i have ertiga purchased in may-jun 2012...just after crossing 45000 km i found the defect in gear system of ertiga..in 2nd and 3 rd gear, , ...that time i asked in showroom for that, ...but no warrunty issued for that i paid all billing amount and not after just 1 year later of such instance now km is around 80000 and im facing the same problem, , , , , , my car reg dt is 5-6-12... ch no MA3FLEB1SOO 112294 ENGINE NO IS D13A 178364 I asked in showroom to get the prroblem cleared in free of cost but they refused...my contact number is 9422509377...
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Maruti Suzuki - Complain against Bimal Auto Agency, adabari, guwahati for deficiency in servicing

User
 Anjan Phukan on Apr 10, 2014
Dear Sir,


It is to inform you that, my vehicle ( Maruti Swift Dzire bearing Regn. No. AS01MA 0594, Engine No. 1802263, Chassis No. 117884 ) serviced at Bimal Auto Agency, Adabari, Guwahati on 5th Mar’ 14. My vehicle was attended by Service Advisor Mr. Sultan. All defects such as left side front door problem, wheel sound & alignment problem, Break Adjustment, AC Chamber cleaning, Body Sound problems, proper washing & cleaning etc. etc. brief to him and accordingly he recorded the same for servicing . He give me a tentative budget estimate of Rs.12000/- and I...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - complain about maruthi ertiga

User
 adheel Khaleel on Apr 10, 2014
MY name is khaleelu reghuman and i bought a new ertiga vdi on 10 aug 2012 and its covers about 38000kms and the reg no of my car is KL 25 D 4488 I have regularly done all the services, routine Maintenance and check-up as per the owners manual specified by the company (MARUTHI) at Chithira Motors, kottarakara I demand to change oil and oil filter at every 5000 kms Now im feeling a vibration when the car is about 70 kms per hr only in 5th gear and no one is finding what the exact problem was everyones says different complains at first they say that it was alainment promple wen i fix than the same...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - Car not delivered on the due date

User
 DUDE PIYUSH on Apr 7, 2014
I have booked maruti suzuki celerio zxi manual( glistening grey) transmission from m/s t.R sawhney motors pvt ltd. E-260, amar colony lajpat nagar iv, new delhi - 110024 on 3/3/2014 . Our order number is 08c342342 . He has promised to deleiver the car in the 4 weeks time i.E on 2/4/2014 but till now they haven't deleivered the car . I have also registered complaint against them in maruti helpline reference number is 9589186286. I have also complaint to mr. Siddharth( sales excecutive) delhi office. Kindly take immediately action against the complaint and deleiver the car as soon as possible....
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki India Ltd. - Celerio VXI AMT, Grey Color Committed Delivery not meeting

User
 Bablu_Kumar on Apr 7, 2014
I have booked Maruti Celerio VXI AMT, Grey color on 15 February 2014 through AAA VEHICLEADES Pvt. Ltd. Naraina.I was informed that delivery shall be maximum by 28 February 2014. Considering this delivery date I have booked.Later on 29.03.2014 I have received a letter from AAA VEHICLEADES Pvt. Ltd. Naraina mentioning due to unforeseen circumstances, the delivery would take 20 weeks. Please do the needful....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - sound in wheels while taking reverse - Pending for 4 months

User
 ysharma02new on Apr 5, 2014
My Car Details : Maruti Wagon R ( MH 15 BD 7209). Issue running from 4 months : Sound comes in front wheels while taking reverse. Last Service was done on 23 Nov 2013 at Pratham Service centre at Bangalore. Issue reported of sound in wheels on 23rd evening & Engineer visited home on 24th Nov & did service but problem was same, sound in front wheels while taking reverse continued. Car again went to service on 4th Jan2014 at Prathan service centre & had been checked for the issue . Problem got resolved for temporary bases & after just 1 week the same sound issue came. Because...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - dealers bad service for new ERTIGA ZDI

User
 adesh17 on Apr 4, 2014
I m DILIP CHORBELE from PUNE( MAHARASHTRA). I purchased a new car ERTIGA ZDI Grey colour from MAHALAXMI MOTORS( PUNE) and i got delivery on 31st march 2014, the car was not at all wash properly & wafers and many other eatable stuff was found in the seat cover and my car . When i asked the salesman who had came for the delivery of my car he said when my employees where doing work last night they must have forgot to clean . This was not at all expected answer from the authorized dealer of MARUTI SUZUKI . They are also assuring me for RTO passing from last 5 days but still the documents...
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Maruti Suzuki - a/c is not working after servicing

User
 rahulrana84 on Apr 4, 2014
Dear Team,
I servicing my a/c of my shift vdi car through pandit automobile jagadhri with bill no-BC13009682 on dated 27 march 2014 but same is not cooling till date when i visited your service centre they did not entertain me and misbehave with me please look into the matter on urgent bases otherwise i will help of consumer court.
Regards
Mohar Rana
989630678...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Ertiga the worst vehicle

User
 Sunder Paul on Apr 4, 2014
04 April, 2014. Whosoever it may apply Sir, I the undersigned, bought Maruti Eritiga ZDI on 10/05/2013 with from Sree Jayarama Motors, Mahabubnagar, bearing Chasis No: MA3FLEB1S00183318DD Engine No.:D13A2145934 Bajaj Allianz Insurance No: OG-14-1826-1801-00000150. Previously I drove Alto and Swift and felt that I need bigger vehicle to accommodate my entire family in my car. But it has left me with complete dissatisfaction. In these last six months I have faced a lot of agony while driving the vehicle. I paid a huge amount by borrowing from a bank. I paid the cost of the vehicle, road...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - Maruti Ertiga VDI Engine Replacement

User
 K.s.unnithan on Apr 2, 2014
Dear Sir, I am writing this letter to bring to your notice regarding an unsatisfactorily purchase from your dealership company. On 7/01/2013 i purchased a motor vehicle from your dealership company [Model : MARUTI ERTIGA VDI BS IV, with REG# KL31E8004, Chassis no: 156985, Engine no: 2015923 from AVG MOTORS LTD Thiruvalla, Kerala ] Unfortunately the vehicle has not been satisfactory because at the time of first service (1000 Kms ) itself an oil leak was observed at the engine bottom cover and the mechanic cleaned it for further observation and maintained the engine oil level. At second service...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - Inconvenience due to persistent same problem in the car despite repeated submission

User
 Vikas Kumar 2014 on Mar 30, 2014
Respected sir, This is to bring to your notice about the poor service provided by the authorised dealer, BAJAJ MOTORS, Maruti Authorised Service Station, T-5/242, Mangol Puri, Industrial area phase 1, delhi I am Dr. Vikas Kumar, resident doctor in Dr RML Hospital Delhi. I have swift dzire zxi 2011 DL3C BV 1844. Unfortunately I got problem in my car in last week of February 2014. The car gets started after giving many times self-starts The car was also having speed limit i.e not going above 60km/hr on 4th gear & 70 km/hr on 5th gear & also turning off repeatedly while driving on...
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Maruti Suzuki - Maruthy alto 800 - r gear complaint

User
 kkmtsr on Mar 27, 2014
Model - ALTO 800 LXI
CHASIS NO - 134614
ENGINE NO - 4922708
DATE OF DELIVERY - 21-12-2012
1st Service on - 20-01-2013 -mileage 348 km
2nd service on -18-06-2013 -mileage 2308 km
Complaint to Reverse Gear
R gear not working in the morning and not smooth always
Complaint registered at the time of service but was informed that gear complaints cannot be rectified by mere servicing but to be replaced.
MY REQUEST- PLEASE CHANGE THE GEAR BOX WITH NEW ONE DURING THE WARRANTY PERIOD- (it is known that this complaint is common to 1st batch vehicles...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - Nothing, but problems

User
 saneermangattu on Mar 27, 2014
Sent from Samsung Mobile


Dear sir……………..


Realy I regret to inform a complaint about your service center in Kayamkulam named “Hercules”. I took my Swift Dezire tour. (Engin no:D13A2119231, chassis no:MA3FSEB1S00456062, car Registration no: KL 23H 779) Car six months ago.unfortunately this car was some problem especially in oiling part. Three times the engine oil and cool end oil has leaked. So I went the Maruti authorized service center in Kayamkulam, Herculese. But The problem is repeated, and the service...
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Maruti Suzuki - Damage Of Car By Service Centre

User
 Tapan Singh Arora on Mar 26, 2014
Good Evening, This is to bring to your notice, the poor service provided by Authorised dealer; Code No 0601 " Machino Techno Sales LTD" . I bought my car on 24 Dec 2013, it is only 2 months old. I am Doctor and posted in Kolkata unfortunately my car met with an accident on 15 march it has a dent on rear dickey (boot) photograph Pic 1 attached. i had got my car picked up from my hospital on 18 March 2014 as they told that they will not work on 16, 17 March They called for collection of my car on 20 March on reaching service centre i could find following default. 1. although the complaint...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - problem in tyre of wagon R VXI car

User
 samakshi123 on Mar 26, 2014
Dear Sir My Self Sunil Kumar Singh S/O-Jageshwar Singh i have Purchaged a wagon VXI car from MY CAR, Bhopal in the month of August-2011 and Car has been drive app 20500 km.The life of tyre going to end. I have continues taken service on time from MY CAR service center, Bhopal and after asking the reason to service center the representative Mr. Mishra told me your care is not running sufficient KM so that happen the problem. So i need proper reason and solution from your side. Regards Sunil kumar singh E- mail - sunil.singh@ltgroup.in cell no- 7898917915 CAR NO- MP04 CH 3615...
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Maruti Suzuki - making a fraud with customer

User
 priyankkush on Mar 24, 2014
sir i have an compain gainst I Nainital motors situated in pithoragarh ( uk), my self yogesh bansal Residing in pilkhuwa (Hapur) i used to go for my work in pithoragarh On the way i heared an noise from the breaks of my car then i went to nainital motors, they suggest that breaks pad of my car should be get Changed so with the recommendations of the company engineers I got my car breaksPad changed, they firstly wrongly put the chasis no. instead of kilometers reading then when i came back to my home and Brought my car for general checkup to rohan motors (hapur), they said your car a/c Can't...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Maruti Suzuki - registration number not received

User
 usha s pant on Mar 23, 2014
This is dr. Usha from pantnagr. I have purchased swift vxi from nainital motors haldwani outlet lalkuan. the date of purchase is 15.1.14. i am still Waiting foe r3gistartion Number /locAl rc. The executibe is not DeaLiNg Properly. I am sinGlE Lady and It become diffiCult to manage. I Purchsed bocose Of servIcEs tHat u rendEr to customErs but i feel sorry to say that i really UnHaPpY WIth u and planning to go to consumer foreum? I Have mail to Agency but theY have not responded. MY contact number is 9411597520? I rewuest kindly looked inti matter so that I can be BenefitEd...
Complaint comments Read comments [1] Complaint category Car Dealers

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