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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - Not responding the complaint

User
 dipulima on Oct 30, 2014
Dear Sir, . I have given my car for service after one accident. They repaired and given to me in Jan 14. When they given me I had told to the supervisor I have complain in some parts. 1st one is the back side big glass which they have fitted that is completly defect. 2nd one the steering colour is also different. 3rd one dust is entering in the left side back light. From that period I have told many times to the workshop supervisors and also to the GM of your authorised dealer and service JYOTI MOTORS, Bhubaneswar, Odisha, but they are not listening. I would like to request you to...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki Swift VXi - NON REPLACEMENT OF OXYGEN SENSOR BUT CHARGED THE PRICE OF IT

User
 pradeepbansal on Oct 30, 2014
I have given swift vxi after got into accident for repairing to UMA MOTORS, MATHURA. they didn't replace that oxygen sensor underneath the car. so the yellow light was flashing after that continuosly on the flashboard. after that i never got into accident, but they refused to accept this and now asking for full price for it.please help thanks....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - complaint regarding take a too time for service

User
 lokeshggn on Oct 28, 2014
dear all, Dated 26-10-2014 I had go to rana motor gurgaon service station for my car due service, my car no. is hr 26 bh 0814 ritz, aprox 10.00 a.m. my job card done and aprox 1.00 pm my car service done and go to cleaning section, if my car go to cleaning section no body operate the cleaning section some body talking, some body eating gutka, many times i talk to my. job card in charge for this issue, he go to cleaning section and my car work start and after some time no body clean the car aprox 1.00 pm to 4.00 pm i m waiting for my car, just because of miss management of rana motors, i m not...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Aware of services

User
 Nitin tyagi tv on Oct 28, 2014
I would like to share my car servicing experience with your authorized services station D N Autoland E-4 Meerut road industrial area (nera old meerut chungi) Ghaziabad. I had some problem with my Wagon r car no. UP 14 AV 4555, i took it to DN Autoland and they charged me 2200/- rs but the problem didn't resolve. Then i took the car back and they again charged 1700/- rs but this time also problem didn't resolve and i took it back and they again charged 6800/- rs and problem is still there. Now please let me now what should i do. i thought authorized service station are the most trusted and...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Car main defalt and services Center walo ki service thek nai.

User
 Vishal Singh Patel on Oct 27, 2014
Maine ertiga car no. 2012 main buy ki jis main 1month k baad hi exail m falt aa gya jise theek karne m 4month tak Har 15 se 20 din m car ko bula Kar thek karte the phir v nahi hoti thi jab theek ki to purana exail daal diya esi k sath engine s oil aata tha use v unhone 5baar m theek nai Kiya v 2se 4 din tak car service center m rhti the.. Aur ab 11din s shelf k naam s car un k pass khadi hai. 1baar mujhe shelf repair karane k liye diya aur kha ki aap banva k leao yaha nai banta hai aap ko jaldi hai to khud market m jakar repair Karva lo. Yha repair Kar waoge to 1month lagega q ki ye jarmany Jayga...
Complaint comments Read comments [3] Complaint category Family & Relationships

Maruti Suzuki - vehicle not delivered after advance booking

User
 zlalit86 on Oct 27, 2014
I have booked a swift dezire for getting delivery on dhanteras from vau's automobiles patna. They have assured me to deliver the vehicle but at last time they refused and requested to wait till 30 October. Again they are refusing for delivery on said tym. Kindly suggest What to do now ? Zatin lalit, branch manager, bank of india, mob- 999934363813...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Temperature is raising after 3 to 4 km run radiator no leak cooling fan is working

User
 Nataraja Siva on Oct 27, 2014
I purchased Maruti 800 2005 model recently it developed a peculiar problem after 3 to 4 km run the temperature will raise i have given this to your local authorised service dealer WHEELS AUTO in Adayar there is no leak in the radiator the cooling fan also working the service people suspected the gasket leak the removed the engine head but not able to succeed now the are suspecting the circuitry and not confident please advise what to check and repair This i am making a remainder out of frustration since there was no replay to my earlier request Reg No TN 07 AF 2034 EXPECTING EARLY REPLY SIVA...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Grand Vitara Delivery

User
 Sujat26 on Oct 27, 2014
Sir, This is to bring to your kind notice that we have given our Grand Vitara no. HP 63 0006 in the name of Sri Ram Hospital New Shimla on 20th August 2014 for denting and mechanical faults, which was supposed to be delivered to us on 30 Sep 2014. Till date we haven't received the vehicle and today we had gone to the service station ( Goyal Motors Shimla) there the staff was realy rude and very uncooperative with us and no one is telling us as to when are thy going to deliver the car to us, neither the MD is taking our calls nor the GM (Mr.Anoop) is taking our call. We shall be highly obliged...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - Car front glass faulty

User
 thanigy on Oct 27, 2014
I have swift dzire, I changed my car front glass due to broken during accident, the changed glass was faulty, the visibility is very very poor. then I changed the glass 2nd time. now the glass is looking ok during day time but during raining or fog the glass is very worst. nothing is visible, I am now doubting on the spare market. I hate to touch my car now a days due to this issue. if i need to pay more for good quality glass it is ok. but where??? could you pl. send somebody to validate my car glass. because even if i go for changing new glass again, i am not sure about the quality....
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - Cheating case by GEM Motors of Hyderabad

User
 janaki.klj on Oct 27, 2014
Hi Respected Team, With great hopes of being a owner of a Maruti Swift D-Zire Vxi (grey color), we went to GEM Motors, Kondapur in Hyderabad in Telangana State. But little did we knew that time, that we have been cheated by the GEM Motor sales person and the manager. Me and my husband visited GEM Motors Showroom multiple number of times with the desire to buy a Swift D-Zire and has been promised by a delivery of the same on October 18th @ 6:00 pm by Mr. Amed who is a sales person in GEM Motors. We have also paid booking amount of Rs. 5000 and since my husband already has a...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Electronic Conroller Module issue

User
 kmkan28 on Oct 26, 2014
Hi, Last month i have given my maruti ritz vdi car for service at CARS india ltd, kottvakkam, Chennai center.I reported the problem of rattle while gear shifting.I paid nearly Rs.9, 500 for the service.It seems the rattling issue was solved at the time of delivery.Again the same Problem is resurfaced within a month.That also during my immediate long travel.I approached the service centre and gave my car for checking the issue.They kept the car whole day and said there is an issue with ECM and need to be replaced with new one.The cost of ECM is RS.20000/- in the market.But they have arranged me...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Maruti Suzuki - PATHETIC CUSTOMER HANDLING SERVICE

User
 Shitij Goyal on Oct 25, 2014
COMPLAINT AGAINST MARKETING TIMES PVT LTD NEW DELHI Sir, I was a proud owner of maruti car 800 cc 1992 zen 1996 and dzire 2008 i have prebooked a maruti ciaz with marketing times automobile ltd on 8th sep 2014 by booking number sob14000454 number of times we have requested for the test drive of ciaz car but till date they have failed to provide the test drive today when we inquired from mr shaam sunder manager marketing times about the status of our delivery of the car he was not only discourteous but also rude while talking to us we were informed that it will take 2 or 3 months for delivery...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki - not giving the refund of claimed insurance for my car

User
 raghunadh.batchu on Oct 24, 2014
Sir My name is raghunadh.batchu. My car is met with accident before two months.I went varun maruti showroom in vijayawada, addressed at Eluru road, near ramavarapadu ring for service. Their I repaired my car under vehicle insurance(ICICI bank's) through the company of varun maruti suzuki. Then after six days, i went to the company to get my car back. But they told me, the car was ready but insurance is not claimed. But i told them i must need the car that day, then he suggested me to pay the amount of your insurance claim, and take the car, after the claim was complited he told me will refund...
Complaint comments Read comments Complaint category Insurance

Maruti Suzuki - Cold Shoulder Response From Maruti [Resolved]

User
 ArunMG on Oct 22, 2014
I purchased a Maruti Alto 800 Vxi on 19th Sept 2014 from Sarathy Autocars, Kollam. One Mr. Anil (TL) and Mr. Rajesh were the executives dealing with us. Mr. Anil offered a scratch and win card, Rs. 3500 as discount for the Govt. employee scheme, a gift from maruti (Sony home theatre or a water purifier), Rs. 5000 if I have a two-wheeler and a gold coin worth Rs. 5000. I have got gold coin offer and two wheeler scheme, but while taking delivery they told me that the gift, Rs. 3500 and the scratch & win coupon will come after two weeks from Maruti. I called them several times but I haven't got...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Car battery problem after service

User
 itispankaj on Oct 22, 2014
I have a Maruti Swift VDI Model 2010 (December). The details of the vehicle are as below: Engine No. Chassis No. 1525636 642441 Registration No. RJ 05 CA3189 I have attended Maruti Service Centre, (TM Moters ), Bharatpur Rajasthan on dated 20/10/2014. The Service Adviser of the Work Shop took test Drive perfectly & my car was running ok at that time. After completing the service, it was found that the car self start was not working. It was seen by me that service technician was using my car battery for glowing hand lamp to locate the fault/parts. The battery had been using for this work...
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - About employee salary

User
 Raghusingh Singh on Oct 21, 2014
Respected sir I Raghvendrasingh I was working in REVANKAR MOTORS LTD Hubli from last 4 Months as Team Leader in Gadag Karanataka in four Months our team sales 4 cars .. all our team is new in this filed we have more customer now in Gadag dist . Gernral Manger held our salary they are simple tourchring us please do the Need full we have more hope on you thanks Raghvendrasing...
Complaint comments Read comments Complaint category Car Dealers

Maruti Suzuki - Customer harassment and misbehaviour

User
 lnmishra on Oct 21, 2014
Complaint about customer harassment and misbehaviour by Seemanchal Motors Pvt. Ltd. (Authorised Maruti Dealers) NH-31 Near marketing yard, Gulabhbagh Purnea, Bihar 854326 Dear Sir, It is informed that I have got Maruti Swift LXI Vehicle, No. ML05J7137. Due to certain problems I took it to nearest Maruti Dealer show room for repair during first week of October 2014. After giving the estimate I had to pay 50% in advance for the repairs. I am not sure if anywhere else in India Maruti workshop would charge for a advance payment for repair. Recently I got SMS that vehicle is repaired and ready....
Complaint comments Read comments Complaint category Car Service Centers

Maruti Suzuki - Non Delivery of new Car

User
 muensh on Oct 20, 2014
I Mukesh Kumar had booked a car Wagon Car VXI Grey Color on 12 Oct 2014 with an amount of Rs. 5000.00 in Motor Craft Sales Private Limited, Sahibabad Site-4, Ghaziabad. I was told that u will get the car on 21 Oct 2014 definitely. Accordingly, i made the part of Rs. 1.98 lac through cash/Cheque. Remaing of Rs. 2.25 lac was to be paid through SBI on loan. Bank sanctioned the loan on 19 Oct 2014. Then, i asked for delivery. they said that car of your model is not available. hence, they will not be able to deliver the car on 21 Oct 2014. you will get the car after diwali.
But, since, i borrowed...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki - non availbility of black colour celluro

User
 manjula kaushal on Oct 20, 2014
I HAVE BOOKED A CELLURO BLACK COLOUR CAR WITH KRISSH MOTORS JAHANGIR PURI IN SEPTEMBER-14 BUT TILL DATE I HAVE NOT TAKEN THE DELIVERY DUE TO NON.AVAILABLITY OF BLACK COLOUR. I HAVE DEPOSSITED MONEY ALSO AND GIVEN THEM SO MANY PHONE CALLS AS THEY PROMISED ME THE DELIVERY WITH IN 15 DAYS. THEY ARE USING MY MONEY FOR THE LAST ONE MONTH AND TELLING ME THEIR OWN HARDSHIPS. SUCH A BAD ATTITUDE IS NOT AT ALL EXPECTED. THIS MAY PLEASE BE TAKEN UP SERIOUSLY UNDER ADVICEE TO ME.THE CAR IS BOOKED IN THE NAME OF MY WIFE MRS. MANJULA KAUSHAL AND MOBILE NO. IS 09213425473.PLEASE HELP AND SORT OUT THE ISSUE. Regards Rajesh...
Complaint comments Read comments Complaint category Airlines

Maruti Suzuki - seating capacity

User
 mohan084 on Oct 19, 2014
Dear sir/ mam My self mohan, last year my friend bought alto 800 cng from autheroize dealer from maruti. As per Maruti seating capacity is 5 person but when received RC there mentioned 4 person seating capacity. Pleas discribe that why this difference in maruti & registration office?...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

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