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Maruti Suzuki Customer Care

Maruti Suzuki India Limited

1 Nelson Mandela Road, Vasant Kunj
Tel. 011-46781000
Fax: 011-46150275 / 46150276
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Phone:1-800-1800180
 1-800-1021800
 +91 11 4678 1000
Mobile:+91 99 1020 2020
Fax:+91 11 4615 0275
 +91 11 4615 0276
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta - 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex,
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Maruti Suzuki Complaints & Reviews

Maruti Suzuki - Non delivery of Vehicle for two months

User
 venkatagiri123 on Apr 1, 2015
sir, I booked 2015 model swift dzire vdi grey color on 5th Feb 2015.But no vehicle ereived till 28th feb.After launching the new vehicle with alpn.blue on 27th feb i turned to that color and asked to change .But as on today i have received either grey or alpn.blue color.Now the dealer Novelty Reddy and Reddy co.Bhimavaram, west godavari, AP is informing that the alpn.blue color is delivering by the company and the same stopped and requested to take white or silver.I am suffering from two months as my old car is disposed and due to this abnormal delay i lost Rs.50000 which is paid towards private...
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Maruti Suzuki - complaint regarding refusal for proper service

User
 mittalankit03 on Apr 1, 2015
Sir a week ago i have met an accident on road.in that accident the driver side of car has damaged much. I put a insurance claim against this. I always renew my policy from your authrised dealer (Pandit Automobile Jagadhri). they have repaired my car but the door bidding which put in between the doors to prevent damage scratches has not been placed. when i asked about that they told me that they dont have good quality tape. is it right. is the maruti company dont provide their dealer good quality material. This is not right way. The customer satisfaction is must and this should be the motto of company....
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Maruti Suzuki - MARUTI -LEFT MIRROR

User
 Arunkumar Arumugam on Apr 1, 2015
This Arun.A.S from chennai. I now own 3 maruti cars. and i am starting to hate maruti. I recently bought maruti alto k10 which has no left mirror, seriously? all cars need left mirror in highways., if you can sell left mirror for 3k why cant add them in the first place? Secondly, i have asked all maruti dealers in chennai, no one has left mirror in stock with them. its a torture to drive in highways without left mirror.if you dont equip your shops with sufficient parts there is no use in being NO.1 car seller of INDIA...I M really gonna sell all my maruti cars and go for a better one..!...
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Maruti Suzuki - winning cash award

User
 jazeera786 on Apr 1, 2015
I got a message last week telling i had won the cash award and to send my name, address, mobile no and the occupation to their mail. I had already sent my above details to their mail id.. and i got a mail which give all the information regarding the winning of cash price but they told us to pay the custom charges in Indian custom authority for the shipment and deliver the award to me. Is the message fake or not ?? Please i need a reply...
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Maruti Suzuki - negligency of consumer,misbehaving ,dissatisfactory

User
 GOEL VASHU on Mar 31, 2015
sir i bougt a WAGON-R VXI car from your reputed company.in my car there is a problem occur.there is a milage problem.there is no listening on that.on 11-03-2015 i gave my car for service and insurance claim.after twenty days they call us and said that your car is ready come and take it.i go there but i saw the condition of car there is no work is done on my car.i told them, they misbehave us.and they also tight a screw on back bumper.i told to change the front bumper but when i saw that it's look like a old bumper.i gave it on service to ROHAN MOTORS WORKSHOP AT MORTA GAZIABAD.they charge very high...
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Maruti Suzuki - please look in

User
 ramachandra dale on Mar 31, 2015
sir, I mr. J. Prabhakararao of Lampakalova prathipadu mandal, e.g.dt, andhra pradesh, puchased maruthi suzuki ertiga zdi model vehicle at your authorised show room varun motors at siripuram inVishakapatnam on 22nd March 2015. At the time of delivery of the vehicle the authorities assured the 4 years warranty.. and collected the amount accordingly. After delivered the vehicle, showroom authorities turn the word on the fore said warranty. now they are telling 2 years warranty on my vehicle. The adviser Mr.kannababu, and showroom authorities are not responding to my grievance. The accessories of the...
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Maruti Suzuki - Pathetic Management - Fort Point Auto Thane

User
 Sachin Nagdev on Mar 31, 2015
Hi, I have recently taken a new Celerio VXi Green from Fort Point Automative Thane. Had a terrible experience with them on following things: 1) As per the dealer car is supposed to be delivered within 45 minutes, however it took almost 2 hours to get the delivery with no courtesy to inform customer or have some other engagement with the customer. Sales Rep (Sudhir Batra) attended us when entered the show room and disappeared for 1 hours 30 minutes with no further intimation. After calling him he requested for another 5 minutes and shows up after 25 minutes. 2) When asked for a manager...
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Maruti Suzuki - Vehicle Insurance expired and no renewed policy reached

User
 mn_maruti on Mar 31, 2015
I applied for insurance renewal 25th as it was expiring on 26th with Sagar Automobiles, Bangalore located in Bannerghatta road. I am yet to receive renewed policy and my vehicle is without insurance for last 4 days. I am not able to use the car. My vehicle number is KA-05 MG-2947....
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Maruti Suzuki - Car Glass Replacement Experience

User
 vipingambhir on Mar 31, 2015
I have Swift Lxi model which I purchased on November 26, 2014 (DL8C AG 2870) . Due to theft of Stereo on March 28, 2015, left car glass of car and center console is damaged. I went to Maruti Suzuki DD motors wazirpur on March 29, 2015 to get the car repaired. But I am really disappointed with the behavior and attitude of the workshop people. They refused to clead the glass inside the door and car. they said it can be done through brush and none of them is bothered to even use Vacuum or air to get it done. When I raised the concern to the team inside AC cabin, they get ready to clean with...
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Maruti Suzuki - Tyre life not achieved –fild faulire ,

User
 RPCHOUHAN on Mar 31, 2015
Dear Maruti team, I am family customer of maruti, because we have purchased maruti car, four times – 800, wagon R, DIZER &ESTEM . but Today I am not happy with your car . because without any doubt we can say maruti is playing with customer life . I have purchase a new car (Wagon R STINGRAY) in jan-14 from Faridabad . after one year & 9000 KM completed front (driver side)tyre life is over . that misshaping can be occurred on road . about that you know what will be result on road . please help on that issue & change the tyre free of cost . no any rick from my side about car service...
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Maruti Suzuki - Gear mechanism faulty in Maruti Celerio ZXIO

User
 AVMRPM on Mar 31, 2015
I earlier had Maruti 800 and Alto LXI. There was no problem with gear system. I purchased Celerio ZXIO from Apra Auto (India) Pvt Ltd Gurgaon.on 17 October 2014. I am able to shift to second gear during driving with difficulty as there is lot of play. I have to take gear lever to the extreme left and then again move it to right to engage second gear. Similarly, sometimes, it becomes difficult to change from second gear to third as it does not engage. I had pointed it out to Apra service centre during first service, but they said it is a new car and I shall get used to it. I would like an engineer...
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Maruti Suzuki - Self-start problem

User
 Dhanjit1988 on Mar 30, 2015
I had purchased a swift dzire car one and a half year ago. I am facing self start problem in my car. I showed it to mechanic and they told me that there was a problem with something which is called LOW PRESSURE or something else. Don't know what to do. Really getting to much harrashment. please help....
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Maruti Suzuki - Not repaire properly car

User
 mahesh panwar on Mar 30, 2015
Sir, My vehicle damaged (one year old) and delivered in Krishna Maruti Showroom at Jodhpur for repairing. Same was Insured from Maruti insurance services through Krishna Maruti Showroom with Zero deft insurance policy. When I go to showroom for taking my Car that found that some item not changed as mentioned in job card and told to Concern at the time of deliver the vehicle and paint are not match with existing Colour. Further also colour was not properly painted in side of door and other parts which was replaced. I have complaint but no response. They could not properly Repair/change...
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Maruti Suzuki - Repair of my maruti dzire no. HR 40 D 7381

User
 RattanLalGarg on Mar 28, 2015
From : R L Garg Date: 16.03.2015 C/O M/S Micro Polypet Private Limited V P O Munak, Dist. Karnal -132040 To The Manager Customer Care Services Karnal Motors Private Limited G T Road, Karnal Dear sir, Subject: Repair of my vehicle Regd. No. HR 40 D 7381 (DZIRE VDI) I am in receipt of your letter dated 09.03.2015 mailed on 14.03.2015. Thanks for your reply but I am not convinced with your reply. I observe that: The vehicle was repaired after taking approval of the surveyor. Then you please recover the amount of repair from him. Since neither you have submitted me the estimated cost...
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Maruti Suzuki - service complaint against sky automobile service centre patia, bhubaneswar, odisha

User
 rajesh khatua on Mar 27, 2015
i have given my car maruti alto lxi (regd no. ap07aj 1158) to sky automobiles, patia, bhubaneswar for over heating of engine and general service. they have not communicated the expenses to be incurred to me and when i went for delivery of the vehicle on dt.26.3.2015 they given me a hefty bill of Rs.8900/-. the behaviour is very bad and after spending so much money now within one day the vehicle is giving more problems. kindly redress the problem it is mentally harassing to me. rajesh kumar khatua senior manager Oriental bank of commerce Link road, cuttack mob:9937290981...
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Maruti Suzuki - Suspension Problem- Wagon R KA19ME2405

User
 viijeesh3 on Mar 27, 2015
Dear Sir/Madam, Myself Vijeesh V, I own a 2014 model wagon R LXi which is still under warranty. After the second service of my vehicle I found that the suspension has become very weak, even the lowest roughness of the roads are felt vigorously inside the cabin and steering wheel . I even felt that the vibration inside the vehicle is worse than the Auto Rickshaw. In addition to this a loud humming sound is heard inside even when the vehicle is running with windows up. I raised this issue three times to the Maruthi suzuki service station at Surathkal, but the response I got from the Service Engineer...
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Maruti Suzuki - repeated parts failure of maruti ertiga

User
 June Kumar Bhuyan on Mar 27, 2015
I had purchased a Maruti Ertiga (diesel version) in 2012. Since then I have been facing a lot of parts failure. First it wa the gas pump which I had to replace for about Rs. 35000 now recently the turbo jet has failed and the dealer R.D.Motors, Nagaon has informed that another amount of Rs. 35000 will be required. All I want to know is that will such a reputed company like Maruti Suzuki will try to analyse why I am facing so much problems? Does the vehicle have some manufacturing defect? Will they be kind enough to check my vehicle properly?...
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Maruti Suzuki - Swift ZXI spare tyre is without Alloy ring with different brand tyre

User
 srdewang on Mar 27, 2015
I bought a Swift ZXI on 28th Feb 2015 from Pallavi Motors Pvt Ltd. Guwahati Assam. To my surprised 5th tyre or spare tyre doesn't have alloy ring and different brand tyre then fitted tyres. Where is the top model or high end model show when i use spare tyre? On what logic company has given different tyre and no alloy ring? Company should pay me compensation, guide me how do I get back....
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Maruti Suzuki Alto - Very irresponsible and negligence sales person in Kalyani motors - Bangalore *Critical priority

User
 Ereddy on Mar 26, 2015
Hi All, This is C. Eswariah from Bangalore, I am very unhappy with the Kalyani motors sales officer and lead that they behaved with us. Issue Description ----------------------------------- On 14th March we booked the Wagon R LXI model car with the Alto Basic model car as exchange offer. The person named Mahesh (Mob no. 9900037174) came from Kalyani motors came to our home and checked our old Alto car, he came with the Maruti True Value person named Babu (Mob no 9900070839) True Value person checked the car and he told the car price as 2, 05, 0000. New Wagon R LXI car price 5, 08, 000....
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Maruti Suzuki - Not recieved Road Tax paid reciept .

User
 Manju MR 2038 on Mar 26, 2015
Hi, I bought a Maruti Swift Vxi on 12/3/15 from Kalyani Motors, Mysore road. (KA 05 MR 2038) They didn't give me the Road tax paid receipt. Even after asking and even begging them, no reply form them. I even contacted their manager . yet the response so pale, that i curse myself for doing business with the, Utterly disappointed with the service....
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