Mast Kalandar — pathetic customer service and arrogant staff!

Address:

Bangalore, Karnataka, 560043

Oh... So i am writing this after getting completely agitated by your service. Here is what I have to say about the outlet located opposite to HDFC Bank, Old Tank Road, Ulsoor.

1. You take all your time to take an order.
2. Then you make us wait for years before you realize that we have also placed an order.
3. In the meanwhile you continue to serve orders from Swiggy without even coming back to us.
4. Finally when the order arrives, you serve us incomplete order.
5. And when we ask for the remaining order, you again make us wait like anything.
6. Then we have to leave the place with half-filled stomach. (Sometimes empty stomach as well when you don't serve the food on time and we have limited time)
7. And on top of it you are so shameless that you don't even bother about apologizing. Instead you tell us that you have orders from Swiggy and you can't help it. If we want to complain, you can give us the number and we can complain.

Point to note: This is not just a one time truth but it keeps happening every now and then with someone or the other and I am writing this because i have been visiting this outlet for over an year now and i see the same attitude every time i walk in.

What to say about customer service!

You people do not have any value for time and money of others.

I called on two numbers available on the internet and could not get hold of customer service agent on either of them. One of them ([protected]) is invalid and on the other one ([protected]) no one bothers to pick the phone.

After reading above complaints and complaints elsewhere I could only conclude that you are just money makers and does not bother about your customers at all. You have got pathetic service across all your restaurants.

It would be better if you have separate kitchen and staff for Swiggy orders otherwise you will continue to lose your customers every single day.