Matrix Cellular Complaints & Reviews

Hi Matrix team,

I have done two recharges on my number # 92XXXXXXXX. but recharge is not successful . got ERROR message "We are Sorry". After money deducted from my Account

1) Using SBI bank amount Rs 1768.82 (Ref#GAKKPBYJ2) - money deducted from my back account but No recharge

2) Using PayTM bank amount Rs 1180 (Ref#IGAKKPHTT4) - money deducted from my back account but No recharge .
br...

Matrix sim card purchase mumbai airport,
4 months after automatically not working...

I took a matrix sim card for my 15 days europe trip from mumbai international airport on 27th feb 2020. Paid aprox 4300 for 25gd internet and free outgoing and i come calls to india. I was informed that instanbul (Where i had my layover) would also have matrix network however the same was not available. I ignored assuming i'll have network in europe but to my surprise not a single day i had complete network. I am still on my trip 6th day...

Dear team,
Today at 1621 hrs., i have received one sms from amex credit card that that an amount of rs. 123.92 was deducted at matrix. This is a real surprise to me as i have used matrix card or any other service since 2016.in this regard, i request you to kindly reverse the payment to my amex credit card and also remove any of card information if saved with you.

My email id: [protected]@rediffmail.com.
Mob....

As per the agreement t[protected] (Phone no: [protected]), i purchased an international sim card (For 28 days from 1st feb till 1st march) from matrix while travelling from india to uae. I specifically asked for unlimited data package & was promised the same in the agreement letter & over calls/emails. Nowhere in the call/email/agreement letter was any fup or data restrictions were mentioned.

1) on 11th feb, i received notification...

Date: 21/10/2019 to 03/11/2019
Basic plan: 2500 + 18% gst

I have taken diamond postpaid plan for my travel to china for 15 days and surrendered my sim on exact date when i landed back to india.
They have taken 1 month of time to give my final bill after many useless follow ups.

And here comes twist & shock upon seeing my bill amount, they have charged 13937.96 for my whole trip. After analyzing...

I write with reference to matrix sim hired by me for my europe trip from 1st august, 2019, to 10th september, 2019 under account code: 2250112. They have raised invoices of huge amounts for data consumption whereas i have not used any cellular data on matrix sim.

Towards end of july, 2019, i was approached on phone by a marketing executive of the matrix cellular to hire a matrix sim for my europe trip. I clearly told him that...

I was wrongly billed for fixed data packages worth rs 5781, which i have not asked for during my 10 days trip to europe recently
I took a rental plan for voice call for rs 500. I received the bill rmnx10720n943on 22 may. After that i had written more than 10 mails to get the data charges which was wrongly charged to me. Their bill clearly mention this as fixed charge and my data usage has been shown as zero for the complete duration.br...

I took a sim for singapore from matrix, i chose the 2999 tariff plan which included india calling free for 500 minutes and 50 gb data, and 500 minutes of free local calls. When i received the bill, it was 12263. They had charged 6830 for india calling, saying i have not used the budget dial. I felt duped since this condition of budget dial was not clearly mentioned. Their agent also did not explain about this....

We have been following up with matrix to share a no dues certificate since 2015. One of your staff who used our passport for forged numbers and left matrix.in spite of our frequent requests, we do not receive any of the reply or clarification.in a few of the cases, the bill charges are different from the offered tariff. There is no solution or conversation provided the matrix. This is not the first issue with matrix. They ripped off many...

Dear matrix team,

Please check our china bills shared by you.

The bills are too high, we have taken plan of rs. 2999/- per person and in your bill its showing fixed charges of rs. 7000/- & rs. 10, 000/- respectively

The trip duration was 27 aug till 2 sept 2018.

We regret to inform you that this is absolutely unprofessional behavior. As you raised total bill of almost rs. 40,...

Dear team,
I suraj s battu have worked for matrix cellular international services at andheri branch.

During leaving the company my 3 months salary was on hold due to prepaid amount pending to be collected from corporate which i have sold. Few days after the amount was collected.

Few weeks back i received a mail saying some amount is pending to be paid off prepaid simcard. But i have cleared all the amount...

I purchased a 10 day unlimited (Data/voice) package for uk from bangalore international airport. I was promised 4g and data at high speeds. After reaching while the i was able to make calls the data was not working. It was very slow. I complained several times and the technical support recommended i change the settings to 3g and blamed the speed on coverage. The data is so slow that my wats app messages take almost 15 - 20 seconds to go....

I had taken a sim card at the airport on 5 th sept 2013 for travel to usa
I was told about the cost per minute to india.
Once reaching usa, i was getting regular updates o[censored]sage & cost of calls immediately after making a call.
We then went on a crusie in 21 st sept along bahamas which is out o[censored]sa
While on cruise my companaions uses the mobile.
We didn’t get any usage costings while the we were 7 days...

Hi team,

I have taken matrix international sim card from an employee of the matrix while receiving sim itself i clearly explained to their representative that data usage is not required to me and i need the connection for few calls that"s for a very short period. Accordingly, i had used just a few calls that are for a few seconds only.

After my trip, they have charged me a bill for 6700/ and automatically deducted...

As promised by matrix cellular service provider i took 2 sim cards for our trip to czech, hungary, austria, croatia. Took 5gb net, 500min free package. To our surprise only what's app service and calling service was working, we are unable to use important app like google and google maps. We got struct many times as didn't know where to go. Matrix people have cheated us as they have taken 7000 plus rupees from us and not providing the necessary...

I traveled to Amsterdam via Bangalore Airport last week. Bought a sim of 1999 for which i was charged around 2400 claiming they have included 2addl free sims for UAE in both to and fro journey
This feature was not explained before swiping cards for transaction.
And both the sims were useless as it did nt work on to and fro journey
Felt cheated
Similar experience by a fellow passenger
Passengers pls dont...

Hi

My name is jagjeet kaur yesterday I visited your outlet for rebounding of my hairs .. and they took 5000inr from me .. when i saw the results my hairs were i found my hairs rough burned and broken . My hairs are not streight at all they turned into the form they were before ... i am very unsatisfy from your work and i will never ever visit your store again ..even i will never suggest my friends to go there ... so sad 😞...

I purchased a matrix sim for a month trip to Malaysia. At the counter, on inquiring about the money charges and phone calls, i was told all calls were free for the month. I came back to India to find out that my bill have reached Rs.12000. I got help from my senior and talked to matrix and out of no where they decided Rs.5000 will be deducted out of Rs.12000. I was willing to pay and matrix just stopped contacting me. After 8 months, they...

I have purchased a calling card for my hongkong trip at your matrix booth at mumbai chatrapati shivaji international airport and the number was +[protected] and sim no[protected] from mr. Anil and a payment of 1236/- was paid from my debit card on 6th may 2018. Anil assured me that that i can make 50 minutes free call and 50 minutes hk free calls and 50 free sms but when i reached there i came to know that the card has no balance....