Matrix Cellular Complaints & Reviews

I bought an unlimited data sim card for bangkok and clarified with the sales person if there was any FUP for the sim card. The reply was that the sim was completely FUP free and came with totally unlimited data. To my surprise after one month they billed me Rs 40, 000 for consuming half a GB of data.
Several emails have been exchanged with regards to this matter and I have been arguing with customer service people.
I have provided...

My wife has taken a USA Prepaid card on 23rd Dec 2016. On 6th Feb 2017, we have contacted the same agent who sold SIM to us and got confirmed us that SIM will work as soon as she reaches here in USA . We also bought another SIM that will work on Abu Dhabi as the earlier SIM only works for USA. She travelled to USA on 8th Feb 2017.

The Abu Dhabi SIM worked fine. However, USA SIM did not worked and we had hard time to communicating...

I bought a simcard from T3 IGI airport for Doha on 19/1/2017 for Rs500 against my passport ID but it didn't work caused great problem to me & damage to me witch I will Sue in court of law& in crime branch of Delhi.then I ringed twice to Matrix. India they assured me prompt action withen 30 minutes but nothing done till date.My amunt & damage charges may be given to me otherwise I shall proceed for legal action....

On 20th October 2016 I took a calling sim from Matrix at Indira Gandhi International airport New Delhi for Mauritius as I was going to the country for my Honeymoon and i was told that I will need to pay INR 999 for 100 minutes local in Mauritius and 100 minutes to India. But when I got the contract it said that I have to pay Mauritian 999 rupees which is equivalent to INR 2000. So I rejected the offer and even called their customer care from...

I took US Sim card from Matrix on September.

When I travelled to US 1st week of October, SIM card did not work. It was terrible experience since my schedule was packed, and I didn't have time to go to Matrix office in US. I had to manage by making Whatsapp calls.

Sim no: 89445385
Phone Number: [protected]

Amount charged on credit card:
Card: 3, 862.71
Welcome SMS Charges:...

When my wife went to USA, she purchased a Matrix Prepaid SIM card. The SIM card is purchased on 5-Nov-2016 in Bangalore Airport store.

The salesperson told that the SIM card is valid for 30 days and we can make Unlimited calls to INDIA and to USA numbers plus a 500 MB of free data/ Unlimited SMS.

But after one week, calls to India were not connecting. When enquired about this, the Matrix support team mentioned...

My recent experience with Matrix US SIM card was awful. I felt like I was cheated and the customer service was no help. The SMS services did not work in US for more than a week and also the call quality was pathetic. No one could hear me and I ended-up getting a different card in US for 1 month.
Even though I did not use the services for more than 2 days, they charged my credit card $130 (close to 10 thousand rupees). The contract...

At indira gandhi international airport i visited matrix stall to enquire regarding getting a cheapest card for us. They suggested $10 for a month plus applicable call rates. They took my credit card details and asked me to sign the $10 rate sheet. They suggested that it will automatically start working once i reached us. It never worked even when i restarted the phone at chicago. My son could not connect with me and whole episode became a...

Dear sir/madam,

I took an international sim from matrix when i traveled to germany in the month of april 2016. Now, i am being billed rs. 5800 for gprs services which never worked and never used by me. I did not even know the gprs services or settings and never even made an attempt to access any of these services. Gprs is a value-added service and i never asked for any of these value added services. I just wanted basic voice...

Hi,

I had purchased a matrix prepaid SIM for INR 1700 for my travel in Europe. I was assured that the SIM is active and I should only check it in Europe. I landed in Europe and changed my SIM however the SIM was never detected. I did not have any way to reach the customer. I had asked my friend to speak to the customer person but he was very rude and asked to drop a mail to [protected]@matrix.in. This is horrible, I was travelling...

Even after making payment, collected by the representative directly by cash, email was sent from Matrix asking to make payment. In that process my credit card also got blocked.
Customers are believed to be king, but in this case Matrix was torturing through email. I advise others, never take Matrix SIM when you go abroad. It will kill your purse....

I had taken a Singapore Matrix card in Nov 2015 for around 10 days – for which all payment etc was done and the card was returned to Matrix. However in June 2016 I was surprised to see three charges from Matrix on my credit card. I contacted Matrix customer service multiple times but nothing was done. Hence I raised a dispute with the creditecard company. However I was shocked when the I received documents from the Credit card company that...

I had made a mistake in taking mistake of matrix sim when i am traveling to bangkok. After i return back, i received a bill and found some mobile numbers was not used by me and billed in my invoice. The same was explain and accepted by matrix, but the story which started in 2014 till today i am facing the harraisement from matrix executives on payment (Rs. 756/-)....

I, syama pada mukhopadhyay, requested to matrix cellular international for using call in sydney. I called 4 times in sydney int airport only 4 times, duration not being more than few secs
. I never use that sim to call any one within 3 months of my staying in sydney or in india after comng back to india.
In dec i received a huge amount of bill of about rs 3oo0 plus and immediately sent message through my email address to block...

I travelled to usa in the month of june for 2 weeks. I was given a matrix number which did not work when i reached. The calls were not getting through and the continuous beeps sounded like a voip connection.
When i changed the phone number in my uber app, uber did not recognize it as a mobile number and i could not use it anyway. The data connection was also very bad and constantly erratic.
I managed to send a whats app message...

I was brought oppoa37 mobile on 20/7/2016. At that time i told him for bill above mrp and taken rs. 13500/- that was above maximum retail price. But he was told me for company scheme and take rs 13500/- and confused. But there was mrp - rs. 12990/- (Inclusive of all taxes). And he was ignored my observation and taken his price and given me bill of rs. - 13000/-...

Dear Sir/Madam,

I Visit UK (LONDON and Scotland) from 25th may to 2nd June 2016

My concern is that their sales executive at T3 Airport New delhi rent out 2 cards for UK and 2 cards for Europe, as he is saying that UK cards will work as International Roaming in Scotland and you should take 2 Europe cards for Scotland.

But as Scotland is part o[censored]K, we doesn't need Europe cards at all, even we can't...

We took matrix card while our uae tour in february 2016 from calcutta office's executive sudipto saha. he issued two sim cards and convoyed one is for calling (100 min calling free to india) and another was net surfing (2 gb free use). when we received the bill we found that all called we made from sim one was charged to us. payment was directly deducted from our credit card. when we complain customer care executive told us that charges are...

Wrong bill
Not sure what is the thinking procedure of the people working with matrix. even after showing the proof that the bill they have generated is actually false, they fail to help with it and go on saying that the bill generated is true. really disappointing experience. have travelled abroad so many times and this was the first time thought of trying matrix, as they boost up to be the best connection for international calling....

I had been to italy and france with family on vacation for 15 days. i bought italy matrix prepaid sim card(plan was rs.3099 500min voice free and 1gb data, i took it because of data plan so that i can use it for navigation, directions and local transport details on gmaps)from bangalore airport(as most of the time i was travelling in italy).
Sales person took passport copy, application form filled with signature.
Sales person...