Matrix Cellular Complaints & Reviews

Activated a uae plan in bangalore international airport. Plan : incoming free, 50 mins outgoing/india free, validity 30, mobile number starting from +44... However, when i reached dubai and turned on the phone, received a message that the balance is zero. On calling the customer care, they said it is a system error, they fixed it, and i was able to make calls. I consumed about 30 mins of calling on day 1. On the following morning (Day 2)...

I purchased a sim card on 24th feb 2018 at bangalore airport (Mob no[protected] but the card is not activated after arrival in malaysia. I logged a complaint with the customer care, spent substantial time with the tech team to resolve or rather understand what the issue was but no help. I am without a sim and i have already paid, i would request a refund of the money unless i am given another sim today.
I have been following up...

I have taken matrix international sim card from a employee of matrix, while receiving sim itself i clearly explained their representative that data usage is not required to me and i need connection for few calls that"s for very short period. Accordingly i had used just 4 calls that is for few seconds only.
After my trip they have charged me bill for 1129/ and automatically deducted from my credit card and after some days they have...

I was charged with 5 gb data where in matrix have charged for days when i have not switched on mobile data at all. After my complain i got a revert back from matrix that all charges are correct which is invalid statement as i checked with etisalat (Uae telecom service provider) and they confirm that my data usage for corresponding month was below 2 gb....

I bought a sim for my travel to Germany with the below mentioned details:

Matrix Mobile Number:[protected]
Matrix SIM Number:[protected]
User Name : Binite Kumar Singh(that is me).
Network Name: Germany-O2
CAF Number: T[protected]

I am getting continious mails that MATRIX is not able to collect my sim as i am not picking up calls and they visited me and i am not available....

I purchased 2 sim cards on the 7th nov 2016 from matrix cellular, andheri branch, mumbai for a total sum of rs. 4, 598/-, valid from 12th nov for a period of 3 months. Since as per the department of telecom regulations the sim cards are not functional in india, i could not check the functioning of the sim cards till after my arrival in seychelles on the 12th nov.
Upon following all the instructions step by step as per the booklet provided...

On 16 sep 2017 i brought matrix sim card from bangalore international airport i was travelling to mexico, the agent told me that it comes with 1 gb data free, unlimited incoming/outing free for us/mexico/india, it worked fine when i arrived in mexico, but on 6th of oct 2017 india outgoing calls stopped working, when i called back call center they told me that i exhausted 1000 mins of calling to india which was never told to me. Ok then i...

I made a business visit to france from 2nd to 15 th april '2017 so our company provided the sim card & mobile device from matrix service provider, following are the details.

1. Sim type - individual
2. Sale reference no - t[protected]
2. Username. - premnath. K (My self)
3. Mobile imei. -[protected]
4. Sim no -[protected]

I received mobile device and sim card without any...

I purchased a sim from them for use in the uk. On reaching there, even after they claimed to have activated it, it did not work. Having spent previous roamin money to speak with their help desk, it was still not resolved and i used a locally purchased sim.

After this in spite of repeated mails and attempts to call there has been absolutely no response from their side when it comes to returning my monies...

Dear sir / madam
1. Please refer to my previous mail in this regard and ref no. Su[protected]
2. I purchased two prepaid activated matrix us calling cards from your vendor in pune mr akshay on 29 june 2017, for my visit to us. The cards were purchased for my and my wife's mobile - motorola g3 and samsung duos gt-18552 models. The models of mobiles were conveyed to the vendor before purchasing the sims.
3. However,...

I got sim card for uae on july 2016, after travelling top dubai in 2 days itself my card got blocked stating that my there is outstanding amount to be paid, same day i reported to the local exrcutive (Chennai) through phone and also mailed the customer support, but even after coming back from trip it was not working. Then i submitted my sim card, they generated my bill for not using for abopt rs 2393.49 and detected from my credit card details...

In june 2017, i had bought sim cards from matrix for both singapore [osp28353 on june 8th] and malaysia [osp29655 on june 15th]. All documents required for the same was submitted. The company not only lost my identification documents, it also left me stranded in a foreign country without any signal on either of the sim cards. My umpteen attempts to ask matrix to please refund the money has been in vain even though they have accepted that...

Dear sir/madam
In kolkata international airport i purchased a international phone card with a phone number : [protected] on 21st july 2017. It was with agreement no. T[protected] and bill no. Raus21918n971. They suggested that it will be activated as per the instruction given by them in their manual and i will get a 500 minute free phone call time to call india immediately after arrival at melbourne. After arriving melbourne on 22 july...

I am having problem with my matrix bill. The plan i booked for inr 3000 and bill i received 17000+, as per your executive the number was used for international calling, i checked the number was same as matrix booked from india by one of my colleague and as per plan germany local is 500 min free. Why i charged with the high rate? If i am exceeding my limit why it was not informed to me from your side?

If i am exceeding my...

I paid rs. 4829 for this SIM, and I have barely been able to use it. First 5 days I had no data and now I can't call the numbers I want to call (hotel or tour operators in Iceland)... why do I need to call up customer care to resolve issues with this SIM when I should be enjoying my holiday! Instead of planning my trip and booking tours, I am wasting time calling customer care. They tell me I can't call hotels or tour operators as those are...

I took the matrix connection (Us no +[protected] from mr sudhaker yadav and opted for plan with plan code att2915r2. I took it with 4 other colleagues in mar 2016. I got highly inflated bill for the same. Both plan details and bill are attached with the mail.

The plan fixed charges for 10 days were rs 2999 and free things were unlimited local us calls, free incoming, 300 mins free calls to india and 1 gb data. If you check...

I took two prepaid sim cards for myself and my wife just before travelling to usa on 11/04/2017 to remain in touch with my son (Living in usa) by paying rs.1000=00 each for the sims. The sim cards were loaded at my residence personally by one business development executive of the kolkata office of matrix situated at 33a j l nehru road, 13th floor, chatterjee international building, kolkata 700071 who assured that the sims will automatically...

I got a Matrix SIM +[protected] and signed for a Rs.9230 Plan. However, in 2 days all 5GB data was gone and no one advised me that there would be additional data usage. I hardly used 1-2GB Data as am connected to Office and Hotel WIFI all the while. They are now harassing me to pay Rs. 21000+ from my credit card and I cannot do any as I am still in Cape Town...

I had purchased Matrix mobile SIM[protected] at Bangalore airport. I was told that the SIM would be activated by paying Rs.1953 and I can recharge any time when I travel. But, now I am told by the customer care that my number is permanently deactivated since I didnot recharge last month. They say as per the company policy every month I need to recharge whether I am traveling to that country or not. This is absolutely ridiculous. They...

I had traveled to Mauritius from 27th Feb to 2nd March 2017. I had taken dual sim cards from Delhi International airport. Both the sim cards were not active during the entire stay. I had to eventually take Orange sim card. After my arrival to India, Matrix had charged me the bill amount for both the cards. On calling the customer care, the officials told me that since I had not raised a complaint earlier they can't do anything. I feel cheated...