Micromax — Issue in a300, long waiting period but no solution given.

Address:

Dehradun, Uttarakhand, 248001

To
Micromax support
Subject – poor support from micromax service center & replacement of my micromax canvas a300 with canvas 350, which is almost year older then my phone.
Dear micromax team
I would like to bring into your kind notice that i have bought below canvas a300 set on 2-feb-2015 from flipkart which was delivered to me on 7-feb-2016, i am facing a network outage issue (After some hours of working phone was showing no network, or during traveling after some distance network issue arises hence to make my sim online i have to either disable and then enable sim card or sometimes restart was required to make phone working.) from the month of june 2015, for which i initially replaced my vodafone sim, and later migrated the same no. To airtel network but problem still persist.
My visits to micromax service center, situated at survey chaulk, dehradun.
9-sep-2015  canvas a300 was shown at service center they simply formatted it and handed over to within one hour, phone worked fine for 2 to 3 days but again problem started occurring, initially problem was faced was once a day but in few days frequency again increased and on random hours again same problem started.
25-sep-2015  again visited service center after 2 to 3 hours they again handed over set to me, saying that now problem will not occur, again after few days same problem started.
Then in the month of oct 2015 i was in traveling hence could not visit the service center.
4-nov-2015  again visited service center they kept the phone for a day and handed it to me next day and again same issued faced after a week.
5-jan-2016  i visited service center 2 time but they sent me back saying that they have some issue in logging call on server hence no action was taken.
11-jan-2016  again visited the service center service center kept the phone with them and returned it back to me after 4 days, and told me that it antenna was having some problem which is been corrected hence now phone will work fine. Phone worked fine for almost a week but then again problem started once in a day and after few days phone was again back to same issue.
29-jan-2016  again visited service center requesting them to give me come concrete solution, service center deposited phone with them and told me that it will be sent back to company for replacement for which they need 30 days. From 8th march 2016 i have called several time at micromax service center but status was never updated properly, later on 6th-april-2016 in evening when i called they told me that company had sent the replacement canvas a350 against my phone a300, on 7th-april-2016 when i visited to receive the replacement that set was not in good condition to accept hence i have request for replacement other then this set and asked your agent to get me same or higher configuration set or in case they can give me new set in lieu of my problematic mobile, he refused stating that company have no such policy.
I have finally again received replacement (13th-april-2016) with same a350 for which i have refused to accepted and asked your team to get some other set from company other than this model, still i took it and requested service center to extend warranty for at least a week but he refused it, your support team is least bothered about a pain through which customer has gone, not even i got any revert from your feedback team for my online feedback, attached doc. Is for your reference.
I would like to inform you that replacement received is also creating problem .

Your service agent is accepting that micromax canvas a300 was poor set which was having issue of poor phone network, poor bt, and poor wifi if this was the case then it was company responsibility to recall this set from market and replace customers mobile with better mobile.

Micromax canvas gold a300 details.
Flipkart order no – od[protected]
Invoice date – 02-feb-2016
Product – fsn: mobdxf7rjzgapesb, wid: va67600
1 – imei/ serial no – [protected]
Issue  frequent mobile network outage.

Replacement received micromax canvas a350
Imei no – [protected], [protected]
Issue faced  network outage
 low battery backup
 over heating
 camera quality
 applications not responding properly.
Configuration issue  camera quality is poor, 5 inch screen smaller then a300, low battery backup, speed, ram performance is not good, a350 model i received is almost one year older then the set i purchased a300.
Call age – more the 75 days still issue exist.
Dear team i request you to replace the mobile either with same configuration of a300 or higher such as micromax e481, or yureka plus or any other set if required i am ready to pay the amount difference for the replacement against my mobil cost.