[Resolved]  Micromax — Micromax Service Center and Company's helpline number are not taking mobile model no. A250 in warranty period within 2 months of purchase

Address:

Valsad, Gujarat

Dear Sir / Madam, Thank you for your support. I have complain about Micromax Mobile Service Center and Company's Helpline number. I had called and mailed so many times to Micromax but they are always saying that this mobile can not repair in warranty period, due to liquid damage. But i know there is no liquid damage, it's manufacturing fault. I tried to make them understand a lot but they are not ready to listen me. I have attached photographs of internal part and mobile phone photos, and Purchase Invoice. Also below is the communication details with micromax through e-mail. Please do the needful. Thanks & Regards Jolinkumar Tilva Vapi, Gujarat, India. M: +91-[protected] [protected] Forwarded message[protected] From: Jolin Tilva <[protected]@gmail.com> Date: Fri, Oct 10, 2014 at 6:14 PM Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre To: Service superfone <Service.[protected]@micromaxinfo.com> I know there is no any liquid damage from my side, it was totally manufacturing problem. Ok we will meet in high court now. there is no option you left for me. Regards, Jolin Tilva On Fri, Oct 10, 2014 at 5:28 PM, Service superfone <Service.[protected]@micromaxinfo.com> wrote: Dear Mr. Tilva, We would like to inform you that you need to check with the service center only for the same because if the device is having any liquid damage the warranty void and repair is done on chargeable basis . For service center details request you to log on to - www.micromaxinfo.com . For any further Assistance you can contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]-------- From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Wednesday, October 08, 2014 5:19 PM To: service.superfone Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre Dear Sir / Madam, On 18th september, you said the same that "you have forwarded complain to concern department", but why they are not replying or calling me. Today i called on [protected] as you said, and again they told me to go to service center and call from there. and today dtd.08.10.2014, i went to service centre and called you at the same time, and you talked with service center from my mobile number [protected], and service center person said you that "some part was damage due to water but it was not confirm that it was due to water damage. It may be internal liquid damage may be because of battery or internal short circuit." Till now why service center person not taking this mobile under free service warranty period ??? Why it is chargeable service even after there is no water liquid damage from my side ??? Please find attached job sheet, it clearly mention problem is that " 4101 POWER DOES NOT SWITCH ON, AND 5301 CHARGING BATTERY NO CHARGING". SO, PLEASE GIVE APPROVAL TO GET FREE WARRANTY SERVICE TO REPAIR THIS MOBILE FROM ANY MICROMAX SERVICE CENTER. Awaiting for your response. Regards Jolinkumar Tilva M:[protected],[protected] On Sat, Oct 4, 2014 at 4:40 PM, Service Superfone <service.[protected]@micromaxinfo.com> wrote: Dear Mr. Tilva, Like to inform you that we have forwarded your details to concerned department. You will get revert soon. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, ‘Micromax Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Wednesday, October 01, 2014 12:39 PM To: superfone Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre Dear Sir / Madam, My contact no. is +[protected] Regards, Jolin Tilva On Mon, Sep 29, 2014 at 4:17 PM, superfone <service.[protected]@micromaxinfo.com> wrote: Dear Mr.Tilva, You are requested to share your contactable number with us for further assistance. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, *Micromax Care Description: logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Friday, September 26, 2014 11:27 AM To: info Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre REMINDER 3 Regards, Jolin Tilva On Thu, Sep 25, 2014 at 5:50 PM, Jolin Tilva <[protected]@gmail.com> wrote: Dear Sir / madam, There is no response from your concerned department. Please check again at your end. I can't able to call from my Airtel & Idea number. And I do not have BSNL & MTNL numbers to call on [protected], please provide cell number or landline number who is handling my case. Awaiting for your response. Regards Jolin Tilva On Thu, Sep 18, 2014 at 3:33 PM, Micromax <[protected]@micromaxinfo.com> wrote: Dear Mr.Tilva, We would like to apologize for the inconvenience caused to you, further we have forwarded your complaint to the concerned department for further course of action. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax*Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: 17 September 2014 11:51 To: [protected]@micromaxinfo.com Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre REMINDER On Mon, Sep 15, 2014 at 6:31 PM, Jolin Tilva <[protected]@gmail.com> wrote: To, Customer Relation Micromax House, 90B, Sector-18, Gurgaon Pin Code - 122015 Tel: [protected] Fax: +[protected] Email: [protected]@micromaxinfo.com Dear Sir / Madam, I have bought micromax model no A250 Turbo on dtd.28.06.2014 from amazon.in When i had started this mobile, display was blinking sometimes. After use of two months now suddenly mobile was shut down and never start again. I visited my nearer Micromax Service Centre as per below address. They told me that we have mailed picture of this mobile phone, if we receive mail from micromax company with approval to take in warranty, we will repair otherwise it cost Rs.7, 000 to Rs.8, 000. Micromax Authorized Service Centre: SHIVAM ENTERPRISE SHOP NO.3, VALIDIN PLAZA, NR.FEDERAL BANK, IMRAN NAGAR, VAPI 396191, PH:[protected]. After 10 days follow up continuously, today dtd.15.09.2014, they replied it could not be repair under warranty period. I am not understanding why they can not repair under warranty period which is purchased just before two months. As per instruction by Micromax Customer Care Officer on [protected] I have taken photographs, Authorised Service centre has given me photographs of internal damage part of this mobile, i have attached that photo in this mail, also attached invoice copy, front & back cover photo of mobile. Kindly check and revert back as soon as possible. Please do the needful. Note: Incase micromax not revert back to me, i will go for consumer court. I am genuine buyer of micromax and i have genuine complain. Also i will publish news with approval of High Court, Gujarat. This is final notice by me, please take it seriously. Incase replied back by micromax and give satisfactory solution to me, please ignore this note. Regards Jolinkumar Rameshbhai Tilva Vapi, Gujarat. M: +[protected], +[protected]