Micromax — Mobile service is very worst

Address:	335001
Website:	www.micr

Good evening, Sir/madam I am from sriganganagar ( rajasthan). I purchased a micromax phone c-192(A100003F66F72D) through a local dealer on[protected] akash telecom. But from first day phone has manufacturing problems like sound & speaker related software problem regarding this we contacted to dealer for this issue. He said wait for some time if problems continue we should contact to local micromax service centre. After wait for two month I reach to micromax service centre M/s Abhishek Communication . I submit my phone to service centre through job sheet no.(W[protected] )DATED 22/08/2015. They said me to contact after 7 days, i call them after 7 day they asked me to call after another 7 to 10 days. On about 12th sep I call to service centre regarding my phone & they said my phone got replaced with new phone I can take the delivery of the phone. After visiting service centre it comes to my notice that my phone replace to c112 which one is simple cdma phone. My older phone has memory card holder & music player. I asked them to provide similar feature phone. They refused to do so. Their behavior was like “jo karna hai karlo”. After 6-7 time visit to serive centre they agreed to take back that phone and provide a similar feature or model phone. On[protected] they provide me another job sheet no.(W[protected]) DATED 16/09/2015 & asked me to call after 10 days. i call them after 15 days they said they have nothing new news about my phone. I call them after another 15 days but still they don’t have any reply. I visited 3 -5 times during this period. On last communication I visited the service centre on 3rd nov. after 1.5 months still my phone was not changed nor repaired. I asked them for clarification regarding this from representative they said we can do nothing on this. They also talks so rudely and actually they are trying to manipulate us. The owner of centre mr. abhishek clearly tell me to came after 10-15 days & this is not my responsibility. Now sir I am mailing you to recieve reply as fast as possible with phone or I will legally claim for my communication and transportation charges for mental harassment in 3 days or I am going to file case district consumer court regarding this. Sir I’m waiting for a small bar phone to repair from 3.5 months. Our pm start campain of make in india. I am very know that the Indian company micromax are 2nd postion no of mobile sales in india. But sir no company can growth for long time without after sale service. Forign company like Samsung & nokia done very well in after sale service. I want to see Indian company like you also perfom well. actually I feel so bad and I will give advice even my enemy not to buy a micromax phone. Sir I am hoping this last communication form my side regarding my phone. Regards Shubham goyal Sriganganagar [protected]