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[Resolved]  Mobile Fun India — package unable to track

On 23rd of october i placed order for two things with product id 64937 and 64846 @ 1355.98 + priority tracked mail service @ 1150 rupees. I received confirmation mail for order id 6351232 later i received email that package is dispatched with tracking number la[protected]gb royal mail service on 24th of october but i am unable to track it from royal mail website. My complaint is if i have paid for tracked service why i am unable to track it secondly customer service of mobile fun not responding to my mails.
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Nov 10, 2017
Complaint marked as Resolved 
Contacted customer care by email as i was unable to track item and they replied that they have investigated and found item lost so they send me an email containing form for refund so i filled it and later received email that refund initiated and after five days it got credited in my account.
Mobile Fun India customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2017
Mobile Fun India Customer Care's response Hi Dr Umer,

Thanks for raising this issue with us and really sorry for the inconveniences you have encountered with this order.

Indeed, the delivery method chosen was supposed to be tracked but, as it can be seen at this link: https://www.royalmail.com/track-your-item#/tracking-results/LA[protected]GB, the courier has some technical issues.

We understand this is not your fault hence on 04.11.2017 one of my colleagues processed a full refund for your order.

Please let us know if, by any chance, the parcel arrives with you.

Thanks for understanding and apologies for this unpleasant experience.
Nov 08, 2017
Updated by Dr. Umer Okay thanks.upto which date refund will show in my account.it was initiated four days back and in email it was said within 72 hours refund will show in my account but 72 hours has passed.
Verified Support
Nov 13, 2017
Mobile Fun India Customer Care's response Hi Dr Umer,

Normally, the clearing process takes 3 working days, however, for international payments outside the EU it might take slightly longer.

Should the payment not be with you already, please feel free to contact your bank.

Thanks for understanding and for your patience and sorry for your inconveniences.
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