[Resolved] Mobile Fun India — Unpaid pending stock

Anjum Chhabra

Address:	B81AU
Website:	in.mobilefun.com

Have recd an email confirming me the estimated dispatch date of an iPad stand m2 flote as 6th of the month. Till date nothing received another response .. the state says unpaid pending stock .. the orders costs huge amount of money around 23000 money has been taken from the credit card.
Date - 6th June
tracking No 5599525

i request a refund for the same or an updated stsus .. this is complete fraud..

Was this information helpful?

No (0)

Yes (0)

Jul 17, 2016

Complaint marked as Resolved

Mobile Fun India customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2016

Mobile Fun India Customer Care's response Hello Anjum, I am going to try to explain what happened, so please read through, and if you still are not sure contact me again. We use Defer payment with Secpay. What that means is we clear the total first with your bank, and debit only when the items are in stock and have been shipped to you. But as the item that you ordered was out of stock the order was cancelled, and never dispatched. Sothat when on June 4 your order was made, and a "Defer payment" was registered on secpay. This isn't a real payment, its just money cleared with your bank which corresponds with your order total. So please check your bank account again, but not through an app as they often don't detect the difference. Please contact me if you can't find trace of the payment! Kindest Regards, Marina