[Resolved] TataDoCoMo Prepaid Mobile Service — unfair balance deduction | |||
I am using docomo's prepaid service at mobile no.[protected]. At this no. I have active Internet connection with the help of data Packs. For last 2-3months I am suffering unfair balance deductions. In First case after expiry of data pack they cut 3to400 rupees without any MSG.(alerts) Of deduction, it includes the deduction after activation Of pack also. In 2nd case they didn't send any reminder of pack's expiry (which they used to) and cut the balance about 3to 400 rupees. In third case, I was surfing some other site and all of the sudden their dive in portal opened, I saw what was that and went back back back..I didn't downloaded any thing and got a MSG of deduction of Rs.99 for downloading hot babes. I came out of site immediately and spoke to the customer care but they didn't listen me. After the call I again checked the balance and it was 11 rupees out of 240rupees. I again spoke to customer care but all in vein. They told this time it was for some other downloads and I have not received any thing in my phone. I want to clear that I don't have any history of visiting dive in neither downloading chargeable things. Last incident today. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am a user of Tata Docomo Prepaid Cellular no.
Firstly Tata docomo keeps sending innumerous
promotional sms(s) & calls. I am using a nokia
sliding cellph which gets unlocked when slided.
It happend on 27th Nov'10, i was travelling & kept
my cellph in my handbag, unknowingly &
accidentally my cellph slid & got unlocked & at
the same time there was an promotional sms recd &
it got activated. later i recd an sms saying Rs.
30/- got deducted for activating shayari.com. I
immediately called tata docomo customer care #
[protected] - Mr. Prosenjit Pramanik & narrated the
entire incident to him. He confirmed that the amount Rs.
30/- will be refunded.
Today 30th Nov'10 morning, I again called tata
docomo customer care # [protected] Mr. Vivek
Chakraborty said that no such complaints was
registered on 27th Nov'10 BUT there was a call
made by the customer which shows in their records,
further he tells me that 48hrs have passed & they
cannot take the complaint nor refund the amount
deducted.
The question now lies here is "why do consumers /
customers have to suffer" if no action /
initiative is taken to resolve the complaint by
Tata Docomo ?? Why do tata docomo sends
promotional sms when customers don't subscribe for
such services ?? Tata Docomo will irrveriably send
such sms throughout the day & then expect the
customer to dial some tollfree nos to
unsubscribe...this is all harrasment & a good way
to make / deduct money from the customers.
I am also using airtel & vodafone mobile service, but never faced such problems.
Name: Doris, Kolkata
Tata Docomo # [protected]
Firstly Tata docomo keeps sending innumerous
promotional sms(s) & calls. I am using a nokia
sliding cellph which gets unlocked when slided.
It happend on 27th Nov'10, i was travelling & kept
my cellph in my handbag, unknowingly &
accidentally my cellph slid & got unlocked & at
the same time there was an promotional sms recd &
it got activated. later i recd an sms saying Rs.
30/- got deducted for activating shayari.com. I
immediately called tata docomo customer care #
[protected] - Mr. Prosenjit Pramanik & narrated the
entire incident to him. He confirmed that the amount Rs.
30/- will be refunded.
Today 30th Nov'10 morning, I again called tata
docomo customer care # [protected] Mr. Vivek
Chakraborty said that no such complaints was
registered on 27th Nov'10 BUT there was a call
made by the customer which shows in their records,
further he tells me that 48hrs have passed & they
cannot take the complaint nor refund the amount
deducted.
The question now lies here is "why do consumers /
customers have to suffer" if no action /
initiative is taken to resolve the complaint by
Tata Docomo ?? Why do tata docomo sends
promotional sms when customers don't subscribe for
such services ?? Tata Docomo will irrveriably send
such sms throughout the day & then expect the
customer to dial some tollfree nos to
unsubscribe...this is all harrasment & a good way
to make / deduct money from the customers.
I am also using airtel & vodafone mobile service, but never faced such problems.
Name: Doris, Kolkata
Tata Docomo # [protected]
Tata docomo prepaid mobile — Tata Docomo Mobile service
Tata Dcomo prepaid connection No. [protected]Find charges towards :
Live Astro Services
Bollywood news and gossip, etc
are deducted from my account without any authorisation. Please recoup all deducted amounts to my account urgently and stop such unilateral
action in future.
Kindly confirm to my mail id
[protected]@yahoo.co.uk
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Tata DOCOMO prepaid mobile services — Deductions from prepaid balance
Despite repeated complains & request The company does not comply to refund money deducted from my number [protected] which they say Rs. 20 was deducted on 09/10/2010 for some Value pack Sporty_Girls which I do not wish to use after requesting the said company to refund the money they give reply that it was downloaded by me which is really annoying as they keep on sending such messages even after starting DND service which they say will take 45 days, which is really more frustrating until there was very less balance in my account they never use to send any such messages as soon as I recharged the number in order to call overseas to my brother they are deducting my money without informing me.I would like to request you to please look in to the matter & provide a suitable solution
Thanking you
Vincent Macwan