[Resolved]  Vodafone Essar Co. — Migration of Prepaid to Postpaid sim card Issue.

Address:Delhi

To,

The Manager
Vodafone Essar Company

Subject: Migration of Prepaid to Postpaid sim card Issue.

Dear Sir/mam

My self Mohinder Pal. I am a senior citizen 60 yrs old and my vodafone number is [protected] actually i decided to migrate my no prepaid into postpaid i was called to vodafone care and give request for migration of my no prepaid to postpaid and next day vodafone executive mr azad was came to my home for collection of my documents and 250/- rs. security. I have submitted all required documents and local reference number also. After 2 days i was called to mr azad for the activation of my number they said sir your no is activated but i m giving you the invalid sim card by mistake they said sir you can come on vodafone store at gurgaon and collect your sim card otherwise i will delivered your sim next day today is 4th day they were not come and giving me stupid excuses everyday. From last 4 to 5 days i am facing major problems. I Cant able to connect to customer care no 111 or 198 . My IVR is blocked i complaint many times there is no proper response and no one is listening my problem vodafone agents are not having helping tendency to customers.

I request you to please solve my problem as soon as possible and kindly initiate necessary disciplinary action against the company for causing the delay. if you are not able cooperate with us then i will complaint to consumer court or our nearest Police Station.

Vodafone Executive Details:-

Mr. Azad
Mobile No: [protected]
Receipt No: A/13/75202

Agency address mention on receipt are given below:

Fastract
A-21/8
Phase - 2
Naraina Industrial Area
New Delhi - 110088
Contact No: [protected]-43

Thanks and Regards
Mohinder Pal
[protected]
[protected] (contact me on my alternate no.)
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Dec 5, 2016
Complaint marked as Resolved 
Verified Support
May 19, 2012
Vodafone India Customer Care's response
Hello Umang,

Please share your contact number with us here http://bit.ly/LmEQHZ for us to address your concern.

Regards,
Vodafone Customer Care.
Verified Support
Aug 08, 2013
Vodafone India Customer Care's response
Hello Sunny,

We have replied to your email. Please check the same and get back to us, if you need any further assistance.

Regards,
Vodafone Customer Care, Delhi & NCR
Complaint comments 

Comments

Vodafone — error in activation on bonus card of rs 60

Dear Sir
I am Purchased a Vodafone Bonus Card of Rs 60/- but this is not activated & Retailer has Not Giving Responsblity, What can i Do?

Vodafone — MIGRATE POSTPAID TO PREPAID

I want to migrate my vodafone postpaid number to prepaid but the company said this is not possible in jharkhand and bihar circle.My number is [protected] and i want same number migrate from postpaid to prepaid .Please help me and register my complain for this.

Vodafone — PREPAID SIM CARD DETAILS

I TUSHAR GUPTA WANT MY PREPAID VODAFONE NO. [protected] BILL DETAILS FOR THE LAST MONTH i.e JULY .I HOPE TO BE FAVOURED WITH AN EARLY ACTION.
dear Sir
My number is [protected].
In this number stv 300 sms card is not be used, and any tarrif or bonus card is not able to activated.
pls consider my problem and remove also, this problem is come from 15aug.

Vodafone — Service and Sim card issues

Vodafone has regiustered the complain under REF:[protected]]
Vodafone didn't confirm to me on the recharging factor that every quarterly i have to recharge the sim for such services as life time validity plan so it's not a fault at my end.

As per vodafone they had sent an SMS before the deactivation of my sim but any SMS sent from Vodafones end should have been sent at the time of application of plan and not at the time when services were being deactivated.

So as for my end I am a customer who had no idea that this kind of recharge is necessary at the point of purchase of this plan hence there is no question of me being aware of this plan type.
Hence vodafone should not ask me for re submitting of documents and charges for activation of the card.

This is a sheer fault / mis selling of plan at vadafones end . Then it be a dealer or Vodafone agents for a customer it is Vodafone.

Please note -
- There will be no documents submitted from my end
- There will be no extra charge borne from my end
- I require the replacement of my card with the balance amount which was left in the card
- I require a justification why my complaint which was made on mid july went unanswered for one month and finallly again i had to make a email complaint on 29th August.
- I will be contactable on [protected]
MIGRATE POSTPAID TO PREPAID
I want to migrate my vodafone postpaid number to prepaid but the company said this is not possible in ap circle.My number is [protected] and i want same number migrate from postpaid to prepaid .Please help me and register my complaint for this.
der Sir / Madem
Iam chunu Awasthi and my no is [protected] and my no is not working properly dated 07.01.2010. so that requested to you take a action.

thanking you

vodafone/ mobile sim card — on complaint no response

Dear Sir
I am purchases a Vodafone Sim card no[protected] from authorized service station Krishna Corporation Beawar (Raj.) but above sim card for every document submit in authorized service station Krishna Corporation Beawar (Raj.) but sim card service incoming and outgoing blocked from Vodafone.
I think above athorized service station Fraud
customer care no.[protected]( Knowledge of our complain )

So,Please look into the meter.

From

Vijay Sharma
[protected] (Contact no.)
Hi Vijay,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfb332z and we’d be happy to help.

Regards,
Rajasthan Vodafone Customer Care.
It's possible. Let's collect list of people who wants to do that and try to get petition from consumer court and TRAI to make migration transparent and easy.

Please comment at http://dilpu.blogspot.com/2010/03/vodafone-india-postpaid-to-prepaid-plan.html

Thanks,
Unsatisfied Vodafone user

Vodafone — issue of vodafone card

3 weeks before i have recieve one call of vodafone company.they says that looking for your calling status on vodafone no.company issuing 1 vodafone scheme to you.i like that scheme & their company boy are collect my evidence as required for sim card & i have also pay 350 Rs for new sim card of vodafone.but yet not come any sim card.one number is given to for any querry the person name is priyanka,i daily call her but she was not accepting my phone when she is accept she says i call back after 5 minute after checking your details,but she not call me again.this activity is done daily with me.
so please take action about this matter urgently.

Vodafone Prepaid — address of the no.

Dear sir

i want the address of the mobile [protected]

my self deepak saini i want to address this no [protected] plz tell me the detail of this number. if you dont give me details this number so u r requested to please stop the out going calls on this number

Vodafone — sim card issue

my mother,s full name is mistry kokilaben chhanalal and i have purchase three vodaphone sim card and their three card already at me.but i think my document uses wrong to purchase vodafone sim by some other so i want to close my all cardso which step to follow by me to solve this problem.please suggest me on my mail id is [protected]@yahoo.com. by darshan

Vodafone — Regarding prepaid card

Dear Sir,

Good morning,

As mentioned to above subject i Ratnadeep s Patwari was the customer of
vodafone mobile lifetime service provider since 2005 .
As i was 1st customer of BPL(perpaid) then HUTCH(prepaid) and afterwards vodafone(lifetime).
I lost my cell in pune in year 2010 and i was not able to take another cell.
So as i thought my number is lifetime but when i visited to vodafone center in pune they told me that your no. is not available on your name as i was lifetime member of vodafone also they have not intimated to me about my number to provinding to any other without my permision. i requested them but i didnt get my cell no. back.
As i was using since many years i am in need of my no.

so its my request to provide my cell no. back to me.
Also i am ready to pay any charges to get back.
so i will be thankful.

my cell no. of vodafone was:- [protected]

My Name:- Ratnadeep Sidharameshwar Patwari.

my mail ID is :- [protected]@rediffmail.com

my present cell no. :- [protected]




This was my first mail..


Respected sir,

They(vodafone) called me from no. [protected] yesterday 12 in afternoon and said that wa are unable to provide the same number. I am not satisfied with the same the person called me was arguging & also he was not talking proper with me & said we are not able to provide you the same number.
i also requested that i was using since many years the SIM card but he told that there are some terms & conditions but while converting prepaid to lifetime they have not told me any such things
that number. i requested but i think they will not help me.


If you can help me please do the need ful.

i do not like this behaviour of vodafone and will always think about such a big company.


“HELPING HANDS ARE BETTER THAN PRAYING LIPS”


This is my third mail.


please please do something regarding the same.

Till the date nothing is done.


Thank you.

Regards
Ratnadeep.p

Vodafone — delay in migration to pre paid

Dear sir,
Greetings for the day.

Iam Mr. N.V.S.N.K.Gupta.Uppala. using my mobile No. [protected] since last 4years provided by Vodafone Essar Ltd., as postpaid connection. I visited the Vodafone stores for six time from last 2months to migrate my vodafone post paid connection to prepaid. Even they are mis guiding me and still my problem was not solved. please suggest me how to proceed with my service provider when they are not responding to me. i'll submit my details below for future communication.

Thanking you,
Best Regards.

U.N.V.S.N.K.GUPTA
Phone No. [protected] / [protected]
Email:[protected]@yahoo.com
Shivarampally, Rajendra nagar,
Hyderabad - 500052

Vodafone Essar — No proper response

HI Everyone



I am putting across my feedback and views on Vodafone. There is no proper response to customers from customer care and even from vodafone store. The issue happened is i got a double talk time offer of 50Rs. So i recharged and waited till week of time. There is no exora balance added to my account. I called to customer care people and they said we dont have that information you need to walkin for vodafone store. I told i was very far from my place so take the request. They said we will take the request and see to that i will be added in 48 hrs. And later after 2 days i called another executive picked up the call and said we can help on phone you need to show the message to vodafone store people they will help. Finally i walked into vodafone store himayatnagar and there is only 2 person working to take the complaints and they didnot responded properly and said taken a note on their book we will mention in the system later as it is a busy time. See to that it will be added in 2 days. Again the same history beigns.


Why again and again i need to call to customer care and need to walkin to vodafone store. What is the work they are Doing for. IF they are not satisfied with their job try to incresase their salary or give more benifts to them .. this is for vodafone company iam requesting please see to that your employers are happy to work . Not like this no proper response .


How many times i need to go to vodafone store and ask about the double talktime offer. If you dont able to activate through systematically dont provide these blede offers to trap the customers.

And this is the third time i am putting vodafone into consumer complaints. Earlier i faced lot of problems from this post paid connection. Now again they are creating the same to me.

Other networks like Tata Docomo has an excellent customer service . They immediately respond on phone and see to that we gets all in time.

What wrong with this Vodafone. Try to make it better to satisfy the customers.

I am very dissatisfied with this vodafone. Not only me most of them ..


I hope you can understand the situation what it is..



Regards
Sriram
[protected]
[protected]@hotmail.com

Vodafone — postpaid tariff issue

said offer was not activated and later after repeated e-mails they do not rectify the mistake from their end and send legal notices.

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