Mts — MTS WiFi Data plan not given as per plan | |||
i recharged My MTS (prepaid [protected]) Wifi Data plan with 499 carry forward on 10th July while I had 7 GB Data left in my account. But to my surprize my plan is changed, my 7GB data is gone my 499 amount is gone (which I paid through on line banking- ICICI Bank[protected] NET BANKING, BIL/[protected]/MTS Recharge/RECHARGEITNOW.C 499.00.), and I am given only 1.5 GB Data with 4 days validity from 10th July to 14th July. there is no such data pack in their list which takes 499 for 1.5 GB with 4 days validity. my complaint was not resolved Complaint No: JUL/1248. I received a call but useless i had a chat twice on their My account support but they kept on saying your complaint has closed.and there is no wrong deduction found in your details. i also sent mail to their customer care address two times but received no response. submitting their message box picture to show the data plan, validity and date of recharge. Was this information helpful? | |||
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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |||
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![MTS / Sistema Shyam TeleServices [SSTL] Phone](/img/bn/phone.svg "MTS / Sistema Shyam TeleServices [SSTL] Phone"){kind=small}
+91 12 4481 2500 [Corp. Office]
![MTS / Sistema Shyam TeleServices [SSTL] Website](/img/bn/www.svg "MTS / Sistema Shyam TeleServices [SSTL] Website"){kind=small}
![MTS / Sistema Shyam TeleServices [SSTL] Address](/img/bn/location.svg "MTS / Sistema Shyam TeleServices [SSTL] Address"){kind=small}
MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
Just because of your prompt action MTS has refunded my money but my 7 GB Data is not given back which was in my acount at the time of my 499 caryforward data recharge on 10th july. since it was their mistake which is proved now, they must give back my 7 GB Data whic is of the value of Rs 699. they should immideatly give it back in my account.
the mail i received from them is as follows:- (thanks once again)
Dear Customer,
We confirm that we have processed a refund on 14/07/2015 for your 'failed recharge' as per the following details:
Mobile no Recharged: [protected]
Date of transaction: 10/07/2015
Order id: M[protected]
Amount (Rs.): 499.00
Please note that the bank may take an additional 5 working days to credit your account.
For any web payment related query or complaint please call to our below Customer Care numbers:
When calling from MTS mobile:
Data & Smart phone customer care . 955 (Toll Free).
Voice customer care (Prepaid & Postpaid) . 155 (Toll Free)
When calling from Non MTS mobile:
Data customer care .[protected]Toll Free)
For more details please visit www.mtsindia.in Team RechargeItNow.com