[Resolved]  Mts — MTS - worst customer service ever.

Address:

Chennai, Tamil Nadu

1) bought MTS ultra 3g data card on 1st Aug 2014(MDN [protected]) 2) activated on 2nd Aug 2014 3) till now data card is not working properly.. 4) raised compliant on 4th Aug ( nobody answered my call in customer Care during weekends.. 5) compliant no AUG/1090 till now no resolution happened and still data card not working.. Fed up with the customer care team I made another complaint. The new complaint no is AUG/5826. A month has gone from activation and there is still no word from customer care team to resolve my issues. Several calls(41 times to be exact) to customer care team, Even spoke to floor supervisors, managers, Lots of false promises claiming that a service engineer will come to our home and fix the issue the very next day. But till now no service engineer showed up. The data card gives good speed when operated from my friend’s house. But I cannot always stay at my friends house. CAN I?? If no service engineers showed up in the next two days, I will show up at the MTS store with the printout of all my correspondence and voice call records and return the useless device. And I want full refund of my money that I paid to get the device. I have never experienced this sort of worst behavior from any ISP in the past. I have used both airtel and reliance. They treat their customers with respect and resolve the issues as soon as possible. I need immediate action on my compliant or I want 1k refunded.. Contact no [protected] / [protected] / [protected] Email: [protected]@gmail.com / [protected]@gmail.com