Onida — Micro oven given for repair returned back after nearly 2 years saying spares not available

Address:

Tirunelveli, Tamil Nadu

I had given my Onida Micro oven model No: M025CTS 22 bearing serial no:M025CGZ05101281 which purchased 18 months ago at Chennai was given to Kalyan Electronics, Authorised Service Centre for Onida Products in Tirunelveli vide Job No: 12 I 1018 dt.20.10.2012. After my marathon effort with the Service Centre for this long 18 months today (21.3.2014) I got it back with great difficulty with all my inner parts changed and front panel too changed with damages all over the Oven which looks like things purchased from old goods shop. The reason they said was - SPARES NOT AVAILABLE. To say this they took 18 months. Now they says it is not repairable. My question is what happen to my Front Panel of the Oven ? What about its inner parts ? God only knows. My complaint with the Onida sales few months back also fetched nothing. Hence I lost my confidence with the company and taken back the Oven. I really felt very much. My wife who planned for IFB or LG was totally refused by me and I only purchased Onida with the belief Service will be good. I am totally disappointed. After this delay I changed my loyalty from Onida to LG for A/C, LG for LCD TV, Whirlpool for Washing machine, Samsung for second washing machine. the worst service made me for this shift. v.babu, h H-71, Venus, Housing Board Colony, TENKASI- 627 811 ph: [protected]