[Resolved]  Samsonite India — Warranty not adhered to

Address:

Mumbai Suburban, Maharashtra

I had bought a premium Samsonite bag which i thought would last me at least till the warranty period ended. But in two years the zipper went bad and i sent it for repairing. After few weeks I got a call saying that the zipper is not repairable and that they will replace the bag. When i went to the store, they said they will only replace the amount of the MRP of the bag that i had purchased 2 yrs ago. Obviously in 2 yrs the price on the bag had gone higher. How can they expect me to pay the difference in the amount(which is a huge amount) since this is a premium bag. What is the point of the warranty then? I paid a premium price for the bag because it had a warranty. If i knew the bag would only last me 2 yrs I would have rather purchased a cheap unbranded bag which, used it for 2 yrs and threw it on breaking down. What was the point of getting an expensive bag? If they cant repair it, they should replace it free of cost.