[Resolved] Samsonite India — Defected piece delivered and not accepting it is defected
R
rrlaheri
Mar 29, 2022
I had purchased Samsung Galaxy S22 ultra phone from Samsung Shop app. I had placed order on 22 February 2022 and i got the delivery on 7th March 2022 after 2 days o[censored]se i found that the phone has defects that are battery draining very quickly and auto touch happening, thus i approached samsung service center and i followed all processes but still they are saying phone is like that only its normal. I have video proofs of defect found but they are not ready to accept it. It is under 14 day policy of piece to piece replacement policy when i raised query. I am not getting any response from them. Please help me our what can i do now.
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Mar 29, 2022
Complaint marked as Resolved
By mistake issued complaint for Samsonite instead of Samsung.
Samsonite India customer support has been notified about the posted complaint.
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