[Resolved]  Samsonite — Poor after sale service. No repair carried out under warranty.

Address:

Mumbai City, Maharashtra

A four wheeler carry on size bag was purchased for over Rs 8000. Within a few months the collapsible handle was jammed in the extended position rendering it useless as a carry on bag. The bag was taken to samsonite in bandra linking road mumbai. After two trips considerable inconvenience and two weeks time I was able to go and collect my bag. The HANDLE HAD NOT BEEN REPLACED. Instead it had been oiled and greased and was somehow closing/collapsing with considerable difficulty. Upon pouting out this obvious oversight to the nonchalant and disinterested staff at the store, I was frustrated to find that they refused to accept that it had not been fixed properly. I had no choice but to accept and leave with my bag as I needed it urgently. Upon asking for the contact of the store manager I was repeatedly given the name of a Mr. Sadiq and a wrong number or one that was never available. I am now stuck with what is essentially an overpriced carry on bag that I am forced to check in. After having paid a considerable amount for a product from a prestigious brand one expects decent service or at least the repair under warranty. Frustrated with and disappointed by Samsonite service and demand immediate replacement as repair has been unsuccessful.