[Resolved] PayUMoney — train ticket booking

arunpadinjattil

from Mumbai, Maharashtra

Address:

400082

Hi

Yesterday i booked train tickets through my irctc mobile app and i completed the transaction by making the payment of rs. 3610/- through payment gateway - payumoney. The amount was deducted from my account. The screen showed that payment is successful and you will be shortly redirected to irctc website. However that did not happen and ticket was not sent to me. Upon checking irctc i found that they did not receive the money from pay u.

It is really disappointing such unprofessional error happens with a payment gateway. Now i don't know will i get a ticket once this issue is resolved. I can't make a fresh booking as if this booking happens i will have to cancel one of the tickets and pay the penalty. Also it is unprofessional from both parties (Irtct & payumoney) that they do not have any helpline nos. None of the irtct helpline no gets connected. Pay u do not have any such option itself. Customer is suffering and i will not get the tickets if sold out.

Pleasde provide an urgent solution for this.

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Jul 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

PayUMoney Customer Care's response Hi Arun,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU