Pepperfry Complaints & Reviews

I have got incomplete order delivered on 12th Jan against an order raised 26th December. The carpenter who came for installation has to say that item is missing to complete the installation. Since then I am following my making multiple calls and emails but it's ridiculous that the team does not bother to respond. hence decided to return this item and you have to pay the actual amount, not the discount amount.

The carpenter...

Study table deliver by pepperfry against order number[protected] was incomplete and Pperfry is not respondi g on same.

I have raised the complaint on same day but they have still not closed the issue.

Purchase done on 16 Jan 22.

I have aslo raised the return but nobody responding still...

Since no carpenter service has been provided and it's more than 3 days also no response for the customer care calls other than automated voice notes, hence placed return request, I cannot waste my time running behind this. Even getting product from a local store will provide better service than pepperfry...

Hi Team,

This is my second complaint on the same order. Earlier no assembly was provided by Pepperfry despite calling 4-5 times daily since 1 week. Now after one complaint they managed to send a carpenter for assembly but again the carpenter did not have enough tools to carry out the assembly. My order is lying without any use since 10 days.

Now when I called the carpenter he mentioned he does not have drilling...

I had ordered a table on 21st December 2021. The shipping date was mentioned as 5th January 2022 and 11Jan was the supposed delivery date. When there was no shipping update till the 8TH Jan, I called customer care and they responded to me (over email) saying that product has been shipped but I was suspicious because no shipping detail was provided. Also my order status hadnt changed. I called again on 11th January and I was told that the...

Kindly let me know return and refund status of order I'd[protected]. It's been 4 days that i initiated the return request but no progress. No call, no response....

Hi Team,

I ordered a dressing table worth rupees 35K from pepperfry. It was delivered on 09th Jan'22 but no carpenter has come for assembly yet. Inspite of calling multiple times on customer care number I have not received call back in 15 mins. Also pepperfry have charged 499 INR for carpenter assembly with in 24 hours of delivery but no one has yet come for the same.

Kindly send a carpenter as soon as possible....

ORDER ID:[protected]
Order Date: 20 December 2021
Delivery Date: 30 December 2021

ITEM NAME: Comforto Hybrid Orthopaedic 8 Inch Pocket Spring & Memory Foam King Size Mattress

SKU: FU1920822-S-PM29901-72X72

I have registered an exchange for size of this mattress on 2 Jan 2022. I need a 78x72 size mattress. My case has been assigned to Sunish M and I got a reply from him on 5 Jan asking...

With reference to order ID[protected] dated 06-Jan-2022. We have placed 3 products online at pepper fry and payment was done for the amount Rs. 5, 497. After payment we have received any order booking e-mail or reference invoice copy. While we track status of our product on 10th Jan we found that 1 product has got delivered at Kolkatta and 2nd product at Jaipur, 3rd product is yet to ship out. We are ontinously to reach customer care number...

I ordered a queen size bed from pepperfry. When i received it the wood quality is pathetic and the storage cover are of very low quality MDF wood. They have fixed it like particle board. The design at the backrest is misaligned.
I have been calling them but no repsonse. There carpenter visited and reported back to their office that product is in good condition.

There has been no response to my query. a60k they took...

Order number[protected]
I ordered duke dining chairs on 21 Dec and received defective chairs on 5th Jan which I refused to accept. Since then it has been a horror story. The customer care is not responding to my calls/chats or emails. There is no update on the delivery status on Pepperfry app. I have no way of knowing whether I going to get these chairs or a refund. Have tried reaching out to their social media handles but got same...

I have ordered six chairs from pepper fry. Delivery was scheduled for Friday 7 January. Till date not received.. Also supposed to get a desk delivered today but no intimation of delivery. Customer care totally useless. Not helpful at all...

Placed an order through the pepper fry app as a guest. Made the payment but did not receive any confirmation message or mail. Tried calling customer care but did not receive any response....

Sir

I had purchased Bliss 6 Seater RHS Sectional Sofa in Black & Grey Colour. Order No.[protected]. Only some part of the Product is delivered on: 8th December 2021. I have contacted customer care of Pepperfry. They requested me to wait for 48 hrs so that they can check with the warehouse team. Again contacted customer care, they advised me to wait for another 48 hrs. After, some days I call the customer care they again told...

I received defected product.carpenter visited and then pepper fry team decided to return the product and after that I'm just calling to customer support team they schedule pick up but nobody came to pick up the product. I'm sending mails and calling to customer support team but no response is there. I'm requesting you to please resolve my issue so that I get my money back....

Hi
I would like to express my grievance towards Pepperfry.com.
I had ordered a “Prose Book Shelf in Brown Matte Finish by Wakefit” along with 2 other products on 14th December 2021. It was delivered to me on 23rd December 2021. The status on my Pepperfry account for this order no.[protected] shows the following:-
Shipped on 21st December 2021
Out for Delivery 28th December 2021
Delivered on 28th December...

Product name-Turner king size bed
Ordered date[protected]
Promised delivery date[protected]
Current status- Product not delivered

The product was supposed to be delivered by 03 January but after repeated followup it was not done and again the promised date extended to 06 of January and now the same had not been delivered and we are not getting any status or updates on the product and customer care is not...

I have bought a 6 seater dining table with chairs from pepperfry on mid june 2021. i got it delivered and assembled. but later on 30th of august 2021 one of the chair broke. i initiated for return. but they said only replacement possible. but nothing happened. they said one carpenter will come and check nobody came. then after two weeks, one more chair also broke. I tried to contact them to inform them this. but could not get through. they...

My bunk bed broken plz send me a person to repair...

Sir, I am raising this for the second time. Looks like Pepperfry least bother about customer complaints. I have raised below complaint almost a month ago and nothing has been done in spite of me calling them multiple times. Would appreciate if some quick actions can be taken.

Regards
[protected][protected][protected]-------
This is regarding the executive chair which I purchased from...