Pepperfry Complaints & Reviews

1 Order No.[protected]
28th November 2020

Total Paid₹ 27800

Amanda 1 Seater Sofa in Navy Blue Colour by Casa Craft

Complaint: Couch cushion at centre touching the base

Complaint: Couch cushion at centre touching the base

2 Order No.[protected]
28th November 2020

Amanda 2 Seater Sofa in Navy Blue Colour by Casa Craft

Complaint: Couch...

I have ordered a dressing unit and delivery took 20 days and got in on 31st Oct 2021.

Order No:[protected]
DATE of purchase: 15oCT2021
FN1886156-S-PM34767

Nightmare started and going on until now with daily calls to Pepper fry.

It all started with missing plank which took 20 plus days and my daily calls and patience, post which the item was delivered.

Well that's not...

I have placed a prepaid order with pepperfry.com for an office table. I have received the order confirmation email along with the invoice for the amount paid for the 'assembly' of the table, but not for the table. On asking for the invoice for the product, pepperfry.com is asking me to wait till the shipment which is more than 15days from the date of order. I do not understand why the invoice for a fully paid order be shared before the shipping...

Hi There,

Ref : EM[protected] Ref : EM[protected] for Pepperfry Purchase[protected]FN1916240-S-PM34273

I have ordered a Sliding door Wardrobe at price more than 40, 000/-
At first, it took more than 1 month to deliver, after several follow ups past due date.
Then the product delivered was defective.
They carpenters who installed it, agreed that it's defective and it's to be replaced. br...

I have ordered from Pepperfry one Beluga 3 seater sofa in Blue Colour by Triveni Furniture vide order No.[protected] on 7.10.2021 and another 2 Seater Beluga 2 seater sofa in blue colour by Triveni Furniture vide order No.[protected] on 3.11.2021. The seating height offered by Pepperfry was 18.5 cms and when the same was received I noticed that the actual height is 17 cms. The thickness of the foam used was also less. I complained to pepperfry...

Hi

We have placed order for below product in pepperfry through online from chennai and also paid the full amount- Rs.7000 via online

Order-No[protected]
Product Name- Iron 7 Running Horse Wall Art With LED In Copper By Decocraft
Date Order- 20th November, 2021
Tracking Id[protected]
Delivery Partner- DELHIVERY

We have not received the delivery till date and not able...

Pls find attached the images which clearly shows its 6.25 kgs against the mentioned 12 kgs. Your technician came a month back and checked the same. I wonder what Pepperfry is up to on not resolving this complaint . Feel completely cheated .

Pls resolve the this at the earliest and refund my money and take the product back.

It has been more than 2 months and Pepperfry has closed the complaint saying CUSTOMER...

I had ordered a bed through the website . Firstly it got delivered 18 days later than the estimated delivery date that too after follow up from my end only. Anf now it's been more than 10 days and nobody has come for assembling it. I have already raised the complaint 3 times with the company but no action has been tajen so far. I am even requesting to return the product and get my money back. But they are not entertaining that request either....

I ordered a barstool prices 3500 INR and got it delivered on 22nd November. The delivery personals who also claimed to be the installation personals tried to assemble the product but failed miserably. I was assured a Pepperfly carpenter would come the next day and assemble it. A carpenter from Pepperfly came next day on Nov 23rd, assembled half of it and complained a part is missing. From then, until today, I have been following up with Pepperfly...

This is regarding my TV unit cabinet which I purchased just before a month. The problem started with one drawer which is not getting closed properly. Gradually, both of the drawers got affected and the top plywood started bending from one side. We called your customer service, he send the technician but he couldn't resolve the problem. He was just confused and finally gave the reason that you have put an extra weight inside the drawers and...

I had purchased a pair of bed mattresses from Pepperfry of company Comforto Siesta 5 Inches Memory Foam Single Mattress

product Delivered on: 27th August 2021
ITEM NAME: Comforto Siesta 5 Inches Memory Foam Single Mattress
SKU: FU1796745-S-PM29901-75X35
ORDER ID:[protected]

As the company provides -
Warranty: 10 Years' Warranty
Free Night Trial Days: 100 Nights

According...

I placed an order for mattress on Nov-11-2021. The tracking info in their website indicated the estimated delivery on Nov-19. Its Nov-29 and the item not delivered yet. Their site shows bluedart tracking number but its invalid 5 digit number. I am calling customer care repeatedly but no update. They ask me to just wait for another 48 hours.
The chat option is very bad because most of the time no one takes the call.
I regret...

I have purchased a study table on May 28, 2021. This product was delivered on time and installed within a day itself. After five months the stand got damaged, and I cannot use the table as this stand is foldable, and top is a separate piece. This issue was highlighted to perpperfry immediately after the damage 23 rd November 2021.
Despite multiple reminders to pepperfry customer care, we have not received any replay from pepperfry...

I had ordered a set of 4 chairs from Pepperfry. At delivery, 2 of them were damaged so they were returned. I was promised that I'll get the replacement chairs in 7-10 days. It's been more than 10 days and I haven't received any communication regarding my order. I have been trying to contact them via phone and online but haven't been getting any response. I have paid for the full order upfront....

Ref: WR[protected] for Pepperfry Purchase[protected]FN1774516-P-WH5046

I have purchased Yuuna King Size bed with storage on July 22 2021. This product was delivered on time and installed within a day itself. After two weeks itself we have found bend on the platform and even inside the shelf provided in the head position . One side of the platform were broken and bend was there in all layers. As we were out of station due to...

I ordered a bed through Pepperfry on 30th October. Their tracking showed delivered on 11th November 2021 but in reality the product was never delivered. Since then they are not able to tell where the bed is....

My Order no[protected]
Item Name: Claven Pull Out LHS Sofa Cum Bed with Storage in Teal Colour
Price: 55, 638rs.

I have ordered Sofa cum bed from Pepperfry and product got delivered by October 5th. Within 1 month I found that Am not able to convert Bed- Sofa. Upon checking I found that a wood inside sofa is broken, there was no damage outside. So I have raised complaint with Pepperfry for the same and they send...

Order #[protected]

Bought multiple items from them valued at over 2 lacs. They delivered mostly to a satisfactory level except for the coffee table that poor quality and now the last item is a dressing table. They tried to deliver twice and I returned both times because it was either incomplete or damaged. Now they are trying to deliver the same again which I don't want. They are not reachable and sending it again. I want my...

I have ordered a 2 door wardrobe which they delivered late only after i raised a request. After delivery no one turned up for installation. I sent many mails where i get only same reply like it will be done in 3 days. The customer representative also says some reason and cuts the call. If there is issue with carpenters then the order shouldnt be taken. After raising return request also no one came up to pick the product. Highly dissapointing....

I have ordered two bar stools from pepper fry on 20th Oct.
Its been more than one month and the delivery is still not done.

There was a delivery on 12th Nov, but the products were defective.
So I returned it to the pepper fry representative right away, after discussion with the customer service executive.

Now, every week, I am getting a call from the delivery team that "you will get your product...