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Pepperfry Complaints & Reviews

www.pepperfry.com

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Last updated Aug 17, 2024

Complaints 1621

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Received only half of the expected products.

Furniture under warranty not being covered because merchant declined

Return and refund thereon

Defective Sofas Rome 1 Seater Sofa In Yellow Colour By Arra 308543501

Rome 1 Seater Sofa In Yellow Colour By Arra 308543501

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dismantling and reassembling of bed

Cheat and fraudulent website

Carpenter not arrived to assemble the furniture

invoice/bill for the prepaid order is not issued for order no. 306203894 dated:-31-mar-2020

cash back scam from pepperfry

Pavan Kumar Madyahnapu

Super late delivery, horrible customer service

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My table order delivery has been pending for more than a month

Cancellation fee

Pepperfry denying refund replacement of Bad quality King Size Bed

Pepperfry reviews & complaints page 30

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Address: Mumbai City, Maharashtra, 560102

Its absolutely unsafe to buy from pepperfry! Order#[protected]they take 100 percent advance then they deliver faulty n damaged products. Then they take it back and then its your headache to call them everyday. Their employees are trained in lying and fraud. They will tell that they will call within 3 hours and you will not get a call even for three days. You even get an sms saying you will get a call back but you never get it. I am suffering...

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Address: Mumbai City, Maharashtra, 400050

I purchased a nilkamal cupboard online on pepperfry. The cupboard was assembled by the pepperfry carpenter and he did a horrible job.

The doors are not locking and the drawer is not sitting in place properly.

Yet they have refused to send any carpenter to get this rectified. They have now put this on nilkamal stating that they have made the product like this and it is their fault....

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I have ordered (I'd[protected] an edwina queen size bed for rs 9179/- via pepperfry and it broke in 1 months time. On contacting pepperfry they replaced it with order id[protected] from their back end. On diassembly of the broken bed, we got to see that the wood inside is of very low quality. We immediately mailed photo of the same and informed them to cancel the order and refund. They told that they do not have cancellation. We communicated...

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Address: 560035

Hi,
I have placed the order on 14th october, 2019, the product i have ordered is magnolia rectangular full length mirror in solid wood frame. The ordered id is[protected], the expected delivery for the same was on 19’th october. As i am writing this email to you with utter disappointment of dealing with pathetic customer care who have no clue in handling customer grievances and giving false promises on delivery timeline which has...

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Address: 411027

Order number :[protected]Pm8947 & pm5952)
Both of these products and not received on time.
1. Pm8947- has been received as it was being used earlier by pepperfry the image shown on website and product received are having huge difference.
2. Pm5952- customer care says it was delivered on 26thoct but i have received it today 2nd nov at 12:35pm after i made a complaint to pepperfry yesterday. These people are not intiating...

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Address: Dehradun, Uttarakhand, 248001

I purchased king size double bed by nilkamal from pepperfry on 30th sep19, it was suppose to be delivered by 18-22nd oct 19, after 22nd oct when not received any update i made a call they assured it will be delivered by 28, again when not delivered and asked they said finally it will be delivered by 31st, now i get a call and they say its damaged and product is sold out so cant delivered. How would you like to receive refund, they have held...

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Address: Mumbai City, Maharashtra

Hi,

Despite notifying pepperfry within less than 24 hours and the order not yet being shipped, they are not ready to cancel my order.
Despite repeated interaction, i keep getting same rehearsed answer that it is not possible to cancel the order.
This is ridiculous, first making sure to get the payment upfront and then not even allowing us to legitimately cancel the order.

Order no[protected]br...

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Hello Team,
I had placed order on 14th and 18th Oct, the tracker shows no progress until today 23th oct, unable to contact the company, emails went unanswered in the provided complaint email id. There are no details shared about the company, people dealing with complaints are not reachable, things are very vague. Upon calling the customer care (sometimes says doesn't exist)- which was horrible experience - they kept repeating same...

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Address: 560017

Never ever buy furniture from @pepperfry, it will be the biggest mistake you will ever make.
I bought all my furniture from pepperfry, the quality of material is pathetic, didn't even last 5 months.
First complaint on the broken bed board (Order #[protected] they said they cannot do anything as the warranty doesn't cover, i escalated, the office of the ceo got in touch, and they replaced the wooden board, now the replacement...

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Address: #76 9th main pipe line road srinagar, 560050

To book a dining table i had visited many website and identified the best deal at pepper fry and i have booked the furniture and made the payment as-well.
Post the order been placed after couple of days i have received the confirmation sms as-well, however the pepperfry team started calling to inform that they are going to cancell the order.

When i have not agreed for the cancellation and i have asked for the reason...

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Address: B-6 Royal oak appartments , Lal bagh Kaithu, Shimla, Himachal Pradesh, 171003

Website: Pepperfry

I bought a luiz sofa cum bed from pepperfry... It was delivered to me on the 19th september 2019 n its one leg broke on 2th september 2019 the very next day... The product quality is so bad and after calling them several times the customer care does not respond and they are least bothered to call back... Disgusting service the delivery is so late and they are not even bothered to reply on mails my order id was[protected]...

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Address: 560011

I placed an order for this product on 30th september 2019. At that time i had paid rs. 8530. They have not delivered it yet and it is scheduled to be delivered between 5th and 8th november 2019. But now i see on their website, the same product is rs 4061. Therefore, i want to cancel the first ordand place another order with the lesser price. But the pepperfry staff is not allowing it. This is completely unfair and cheating. I want justice....

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Address: 560104

Hi,
I ordered "aramika solid wood 2 seater sofa in provincial teak finish & blue upholstery by mudramark". I wanted 3 seater and mistakenly ordered 2 seater on 14-oct-2019 11.30 pm.
Very next morning 15-oct-2019 at 12.00 pm i called there customer care and requested the item to cancel it.
The answer is straight away no. The item is not even shipped and procured.
I requested but pepperfry is not allowing to cancel....

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Address: 712147

I didn't register or buy anything from pepperfry. Still getting promotional messages though sms.

By the way from where do you stole my number? Privacy is becoming primary concern for the citizen of india. Companies are stealing phone numbers and sending junks though people don't have interest on that.

Now i can't unsubscribe from account as i don't have any account with an email for pepperfry.

Unsubscribe...

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Address: Flat No: 101, Saipriya Residency, Country Estate Colony, Jammigadda, Kapra, Near Madduri Swaroopa Gardens, Hyderabad 500062, Hyderabad, Andhra Pradesh, 500062

I ordered a king size bed through pepperfry mobile application just 30 minutes back but offer coupon was not applied. There is no "cancel" option in the pepperfru application. Please cancel my order or apply the offer coupon and give me your offered price for that item.

Item details:
Item name: hideki blackline kingsize bed with storage in walnut finish by mintwud.
Sku id: fn1703868-p-wh5046
Order id:...

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Ordered a wardrobe on 11 oct and it's delivery time is of 33 days. So i will be getting this product on 13 nov. I needed it for diwali.
Customer care told no option for cancellation or rearrangement.
I search for same product with same manufacturer, other website is providing delivery within 15 days. So why pepperfry needs 33 days for delivery....

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Address: URWA STORE MANGALORE, Dakshina Kannada, Karnataka, 575006

Tv unit id :[protected] purchased on : march 09, 2019 and received on date :march 28, 2019. Recollected also.
Refund is still pending amount is not credited aug 14, 2019 i have sent mail after collecting the product told that within 2 days the amount will be refunded.
Today date 12.10.2019 not yet received the amount. If you still resist to refund the amount is considered serious concern.
With immediate effect amount to...

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The company is not cancelling the order and not return our money. We order some items last night at and we felt it would not fit in the space. So when we called the customer care they are not returning the money and holding it as vouchers in their "wallet" this is holding like stealing. There is no clear statement on the product page about this. There is no cancellation policy page....

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I bought one chair from pepperfry just half hour back. The order total was around 2900 after applying coupons. After doing payment, they charged more than 5000. When i called customer care, they are saying that nothing can be done. I reviewed the order and it's showing 2 chairs in the order. I want the other chair to be cancelled since i never added it in first place. Also, the payment amount was showing around 2900. Still customer care is...

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On aug 23rd i placed an order for zurich fabric lounger with two manual recliners in beige colour by hometown on pepperfry, order no[protected] the order was confirmed and the delivery was promised between 20-24th september on the website. I opted for merchant emi and the first emi also got deducted. The product was not delivered also no intimation about the delivery dates was updated in the website, after several calls to the “worlds worst...

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