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Pepperfry Complaints & Reviews

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Last updated Aug 17, 2024
Complaints 1621
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Pepperfry reviews & complaints page 31

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A
anuradhapks
from Dharwad, Karnataka
Oct 6, 2019
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cashback issue

Address: 560034

Hi,

I purchased a tv unit in the month of september and the price of the product was around 17500 and after discount i received it for 13700 where it was mentioned as cash back of 2450 which was credited to my pepperfry account. When i tried to do the rest of the purchase fr 2450 i got to now that only 25% will be paid for the shopping and rest 75% should be paid frm our pocket. So i have shop multiple products to get that...
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Vijay Volks
from Mumbai, Maharashtra
Oct 2, 2019
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order id 305691738 not delivered

Address: Office No 301, Kohinoor Complex, Kurla West Mumbai Mumbai City District Maharashtra India - 400070
Website: Pepperfry.com

I have ordered a three seater sofa on 9th september 2019. It's not delivered yet. It's worth 16k. There is no proper notification about the shipment location. Still shows the order is placed in app. The customer care person is providing the false promising dates everytime i consult them. They have no idea where my product is. The response is inappropriate. I request you to resolve the issue. It's a disaster to trust your service and palace...
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P
P Nagrajan
from Ranchi, Jharkhand
Oct 1, 2019
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regarding kaori king size storage bed in wenge finish by mintwud

Address: Rose Wood-104 Chhattisgarh Housing Board Colony Boria Kala Infront of Sadani Darbar Raipur, Ramabai Nagar, Uttar Pradesh, 492001

I have purchased a kaori king size storage bed in wenge finish by mintwud item id is fn1676578-p-wh5046 now crake in inner. So pl return the amount that i have pay that and pl you have to taken your bed from me.

My address is - rose wood-104 chhattisgarh housing board colony boriakala infront of sadani darbar raipur chhattisgarh

My contact no. Is - [protected]...
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H
Harshit1987
from Bengaluru, Karnataka
Sep 30, 2019
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regarding pepperfry order - 305738293

Address: 560078

Hello,

I placed this order "[protected]" on "25 september 2019" and today "30 september 2019" their representative called and informed me that pepperfry is cancelling the order.

It is mentioned on pepperfry site that "we do not accept cancellation once the order is placed." please refer attached screen shot.

I think same way they need to protect the rights of customers as well. Once order is placed,...
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UK Nalini
from Bengaluru, Karnataka
Sep 30, 2019
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order id: 305673930

Address: #201, PoornaPrajna Apartments, Dream Delight Apartments, Behind KrishnaPriya COvention Hall, Vishnuvardhan Road,Kengeri, 560060

I had ordered pepperfry queen size bed order id:[protected]. Bed parts was delivered partially and carpenter and me raised a complaint asking to deliver rest of the other parts. But it's been 15 days pepperfry team is not responding correctly to our calls. Every time we call to customer care, we are informed that product will be delivered within 2 days but no sign of missing parts and we are denied for refund too. It's a scam, please help us...
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prasunverma
from Mumbai, Maharashtra
Sep 28, 2019
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kenzou 4 door wardrobe in wenge finish by mintwud

Address: 601, D5, Tulip Petals,, 122505

Recently purchased this wardrobe which is not as per specification mentioned on Pepperfry website. Material mentioned on website is Engineered wood but only 3 sides were provided with engineered wood. Backpanel is very thin and low quality material which is not engineered wood. Its a thin ply pasted with salo tape.
Pepperfry should have clearly mentioned in their product details regarding this.
Now I am following since 1 week...
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R
RanjanBh
from Mumbai, Maharashtra
Sep 26, 2019
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pepperfry is putting false information on delivery status for order number 305697074

I Ordered Novella Series-09 (Set of 4) Plastic Chair in Bright Red Colour
By Nilkamal from Pepperfry site on 11th September 2019. I got a mail from Pepperfry on 25th Septemeber 2019 that it will be delivered on the same date. Till 6 pm on 25th September, item was not delivered. I called Pepperfry delivery person (contact shared by Pepperfry) at 6 pm and the delivery person told me that they have not loaded my item in the delivery truck...
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S
Shylesh Nair
from Delhi, Delhi
Sep 26, 2019
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reluctant to supply the ordered item/ not refunding the paid amount

Please note that i have ordered philo book case in walnut color from your website on august 25, 2019. The date of delivery is said to be 20-24 of this month. As of now, i did not receive the item reluctant to reimburse the amount.
I contacted the customer care and the replay was highly arrogant and the customer service is worst. According to the status in their application it has been kept on hold. This is a clear case of cheating....
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R
Ramesh Kedia
from Mumbai, Maharashtra
Sep 23, 2019
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stainless steel 3 tier kitchen shelf - 12 x 6 inches by klaxon

Address: www.pepperfry.com

I ordered the above item and to my dismay discovered that the actual service time is actually the outer limit of the range (Approximately 10 to 15 days after placing of the order) mentioned by them while placing order.in most of the websites even though the range is mentioned, the product is supplied much earlier. But not in case of this website which informed me that the goods will arrive only on the last day mentioned in the order placing...
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P
Pavan Kumar Madyahnapu
from Chennai, Tamil Nadu
Sep 19, 2019
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cash back scam from pepperfry

Address: West Godavari, Andhra Pradesh, 534002

We have ordered a sofa set in pepperfry.com for an amount of Rs.56278/- in which they have mentioned Rs.10000/- will be credit back to our wallet as cash back and that amount can be utilized for other purchases in pepperfry.com. We have received the cash back after 3 days of our order but the validity they have given as 10 days. Now they were saying that we can use only 25% of the cash back amount for each order, So if We need to utilize...
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S
sumathi_p
from Bengaluru, Karnataka
Sep 17, 2019
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trying to cancel/change my order

Worst customer service. Couldnt alter my order or cancel it after two hours of placing it on the site. The cc did not help either stating it is out of their policy irrespective of reason for cancellation which is ridiculous. I wanted to order another item of the same cost and the order wasnt even processed but they did not allow me to change it. Online bullying!...
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K
KKannan
from New Delhi, Delhi
Sep 17, 2019
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not refunding the amount after returning damaged goods

Address: Coimbatore, Tamil Nadu, 641006

I've ordered a multi storage with pepperfry and it got delivered a month later. My order id is as follows

Item name: multipurpose storage cabinet in wenge colour by eros
Order id:[protected]
Sku: fn1437933-s-pm7288.

However the carpenter found out that there is some damage to the parts and updated pepperfry as task failed.

The parts were left unpacked on our dinning hall for more...
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Bhavya Thota
from Chennai, Tamil Nadu
Sep 14, 2019
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sku id: hc1781351-s-pm31882

Address: Ranga Reddy, Andhra Pradesh, 500019

I took a call with the pepper-fry representative and i am really not happy with the ill logical response. I ordered a coat-stand which is mentioned as no assemble required and when the product is delivered to us i see it requires assemble. I was provided an explanation that if the pin-code is provided then the information of non assemble should have converted into self assemble product. I need this product to be exchanged and stop giving...
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K
Ki3
from Mumbai, Maharashtra
Sep 12, 2019
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defective product and damage while assembling

Address: Tripunithura, Ernakulam, Ernakulam, Kerala, 682301

I bought a dressing table from pepperfry last month (17th august 2019). The product was initially damaged. The handle was broken. But the official who came to assemble the product took the photo and said that he would order a new one and come to fix it. It is 12th september now and that is still not fixed. Also initially we did not notice the slight crack in the mirror. We have not started to use it. Last day the mirror broke at that cracked...
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kavitha_vv
from Mumbai, Maharashtra
Sep 9, 2019
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airavana solid wood cabinet in honey oak finish by mudramark (305525765)

Address: Mumbai City, Maharashtra, 400076

Two-three weeks after we received the product, we are not able to close the doors. Upon complaint(s), the carpenter has visited us twice but is unable to resolve the problem properly. The doors can't be opened comfortably even by a full-grown adult. Upon further complaints, the customer service executive very rudely denied service and closed the complaint as resolved. They were not willing to send another carpenter for inspecting and solving...
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N
Naveennp
from Nagercoil, Tamil Nadu
Sep 8, 2019
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vento venus study table in walnut colour by hometown

Address: #19, Sree Vinayaka Nilaya, 1st Floor,2nd Home, Maruthi Nagar, Kaikondrahalli, Banglore, Bangalore, Karnataka, 560035

Hi,

I have placed an order of
Item name
Vento venus study table in walnut colour by hometown
Order id[protected]
Sku fn1654802-s-pm25358
From pepperfry.com mobile application on 7th sep 2019. But the delivery date is shown as 15th oct 2019 i. E. More than a month of a time. I want to cancel this perticular order and want to purchase the same directly from hometown outlet.
When i contacted...
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D
Dhiraj Ramchandani
Sep 8, 2019
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looting money by not cancelling the order

Address: T3, Rego's Place Apartments, Near Holy Trinity Church, Kodigehalli., Bangalore, Karnataka, 560092

This is one nightmare. I am trying to cancel the order, within just 10 hours of placing the order, because of some my own personal reasons. But pepperfry denies to cancel the order.

I mean, i have placed an order today morning, on a sunday, and by evening i need to cancel the order, but company has denied to do that. Also, being a non working day, i am sure there has been no processing done on the product, specially when you...
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M
Madhvi Anand
from Indore, Madhya Pradesh
Sep 8, 2019
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bed assembly

Address: Indore, Madhya Pradesh, 452001

Pawan jatav was not professional & has misbehaved many times over phone.
Also no one at pepper fry indore store has been reciprocative. No one has informed about assembly. They have even stopped receiving phones from my number.
This is the second purchase from my family & i really regret it.
I would also not recommend this to anyone.
For anything that i asked a girl named added ti at the store, she would point...
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U
Upama2015
from Kolkata, West Bengal
Sep 3, 2019
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pepperfry deducted extra amount and not the amount which was originally shown after adding discount

Address: Kolkata, West Bengal, 700120

Pepperfry deducted extra amount and not the amount which was originally shown after adding discount and my wallet credits.. I was supposed to pay 8305 but they charged 11000. I want a refund of my extra money. My order number is[protected]. There is no cancellation option.. Neither they have a 24*7 customer service.. Their complaint email method is also pathetic.. Where there is no option of incorrect amount deduction.. I tried contacting...
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Anusua Goswami
from Mumbai, Maharashtra
Sep 3, 2019
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no delivery yet against order id 305617926

Address: Gautam Buddh Nagar, Uttar Pradesh

This has reference to order id[protected].
The items were ordered on 12/08/2019. Fully paid. Supposed to be delivered on 20.08.2019.
When i track the order it gives me that date.
Till today i have not received the items, nor i received any communique regarding when it will be delivered or deliver it at all.
Your business practice is despicable to say the least.
You do not care about your customer once you...
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