Professional Courier — theft

Address:

Chennai, Tamil Nadu

Sir I had ordered a 32 GB pendrive ( SONY) vide ShopClues on 16/03/2015 and the same was booked/shipped by Professional couriers ( PROFSNL-OKL) on 18/03/2015 The details are as follows Shopclues Order no – 42367779 Shipment / Tracking No – GGN40033916 Mailing / shipment address – Mr. Ram Jawahar M Examiner, Patents and Designs Patent Office, IPR Building, GST Road Guindy, Chennai – 600032 Mob : [protected] The same was delivered on 19/03/2015 at 4.30 PM, to the shipping address as given on shopclues., ie., Patent Office, IPR Building, Guindy, Chennai. But the same was handed over to one of my colleagues as I was not present in my seat at that point of time. On receipt of the same, however I came to know that the parcel / cover of the shipment has been tampered with / torn apart and on opening the same, I came to know that the content of the shipment., ie., the 32GB pen-drive was not present inside. My colleague also, did NOT notice the defect and had received it from the delivery boy without any enquiry. Moreover it also has to be noticed that the delivery boy, even in the absence of myself being in the seat, he has not made any phone call and has deliberately handed over the empty carton over to my colleague But I am deeply disturbed by the fact that I am encountering such a disturbing and offensive situation from a reputed e-com website ( shop-clues) and its courier partner ( Professional couriers) . kindly help me in this issue, even the customer care in professional courier is not ready to listen my complaint.