Professional Couriers — Poor Service_Employee speak in Bad words without delivery parcel

Hello, I got message'' Request to hold'' on Friday. They have not yet called me at all. Then how can give request? its totally fraud. I have called them on Saturday to deliver on Monday and requested them to deliver after 2pm since i am coming on shift. They said, could deliver before 1pm. They have office near to my office. Do they cant deliver after 2pm?. They didn't call me on Monday and didn't not give parcel to me. They called me 3pm today asking me to pick up the parcel. Service is worst. Other courier bluedart, Javvas, Fitstflight etx they doing excellent service. I called delivery person who is suppose to delivery to me ( got his number from his branch office only). When i asked, why did u hold my parcel & why didn't you delivery on Monday. His response is worst, using BAD WORDS. Dont he know how to respect customer. This what u teaches to your employee? Emp name : Srinivasan His mobile number : [protected] No:SRT[protected] Kind Regards, Sofiya