[Resolved]  Redbus — Refund not given

Address:	Kolkata, West Bengal, 700032
Website:	www.redbus.in

Booking was done on 22.06.2016 using the name of mr. avik chakraborty using citibank credit of mr. dipayan sinha and the transaction reference no of citibank credit card.

22.06.2016 - transaction done, payment deducted from my credit card but tickets were not booked.

([protected]@payu.in) 22.06.2016 - "your refund request for following transaction is being processed and the money should reflect in your account within 5-7 business days."

([protected]@redbus.in) 22.06.2016 - we received an amount of rs.6598.35 from you for which the ticket was not issued. hence, the amount reversal to your account has been initiated today.

(me) 11.07.2016 - mailed for refund process

(redbus) 13.07.2016 - executive is working on the issue

(redbus) 18.07.2016 -
"with respect to your below mail, we have initiated refund of amount rs 6598.35/- to your card /account on 22nd june 2016.
Your bank will process this refund and it may take up to 7 bank working days to reflect to your account.
In case your account does not reflect this amount, then kindly get in touch with us with reference no :77985008
Please note: the refund will be in the name of redbus/ibibo pvt. ltd."

(me) 27.07.2016 - mailed for refund

(redbus) 28.07.2016 - received the same reply above mentioned

(me) 28.07.2016 - mailed for refund

(redbus) 29.07.2016 - received the same reply above mentioned

(me) 29.07.2016 - requested to refund the money to my card

(redbus) 31.07.2016 - they replied that they will refund the amount to my card

(me) 08.08.2016 - informed that the refund amount is not reflecting in my card statement

(me) 13.08.2016 - after getting no response, again mailed for reminder
(redbus) 14.08.2016 - received the same reply above mentioned

28.08.2016 - have a chat in redbus website with an employee of redbus named mr. jagan, he told to write to redbus, they will revert back.

Still the issue has not resolved after more than 2 months.