[Resolved] Reliance Communications — Bill for dysfunctional data card

Ayodhya12

from Mumbai, Maharashtra

Address:

600115

Datacard [protected] was dysfunctional since July 2016 and I requested the customer service to disconnect the datacard service on 30 th July 2016 by email which was not attended to by the company/service provider.Since then I have been reminding them to close the connection through emails but there was no response.But I was asked to pay Rs. 1206/- for the months of August and September 2016.I have also contacted the co. through online chat and I was told that my request for termination of the service will be complied with.I am at a loss to understand the demand of the company for payment of money for a service not at all provided.

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May 15, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Sep 29, 2016

Nayanahal's response Please help me get the new SIM not showing network not generate bar code old bar code is reedim

Verified Support

Oct 05, 2016

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Oct 06, 2016

Updated by Ayodhya12 My email id is available with the service provider to which bills are sent.I would prefer a written solution/communication in response to my emails, than an oral communication through a cell phone.

Oct 06, 2016

Updated by Ayodhya12 Email id furnished to the service provider is: [protected]@rediffmail.com to which communication/reply to my complaint may be furnished by the company.

Verified Support

Oct 09, 2016

Reliance Communications Customer Care's response Dear Customer,

Our customer service team has informed us that your concerns have been addressed. We wish to affirm the same.

Cheers,
Reliance Communications

Verified Support

Oct 09, 2016

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Oct 12, 2016

Updated by Ayodhya12 Please communicate to my email that the sum of Rs.1207/- demanded by the service provider has been waived due to the total absence of service during the said period.I have not received any such communication so far whereby my concerns can be deemed to have been addressed.

Oct 17, 2016

Updated by Ayodhya12 My demand for waiver of the demand due to deficiency/absence of service and acceptance of my request dated 30 th July 2016 for termination of the service has not been communicated by the service provider yet.

Oct 25, 2016

Updated by Ayodhya12 Please see my update on 17 th October 2016. I am yet to receive a written communication on the resolution of the issue from the service provider.

Nov 28, 2016

Updated by Ayodhya12 The company continues to send bills despite my several requests for termination of its dysfunctional data card, contrary to what it has been stating in this forum.This is causing concern.Let me have the grievance settled properly to my satisfaction by the service provider.

Dec 07, 2016

Updated by Ayodhya12 The company sends bills for the disconnected/dysfunctional data card.This should be stopped.

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Comments

Nayanahal

from Bengaluru, Karnataka

I have got kip SIM on 25 Aug but it still not working would not Show the network so I divide purchase new SIM bar code is not generate in my phone Samsung galaxy j7
Please help me

rajkumar36brw

from Ringas, Rajasthan

My sim is blocked by reliance, when i go to jio office bharatpur they said sim is faulty. i said chnge my sim they reply that sim swaping time is 15 days. how it is possible. so please resolve that problem.