[Resolved] Reliance Communications — Committed bill plan not given | |||
Reliance has the worst customer care among all service providers. I have been trying to get my complaint solved since one month but no one has the requisite knowledge or expertise to solve the same. The customer care people do not know anything and keep asking the same questions. There is no facility for Marathi or English. The only language you can communicate with is in Hindi though the IVR says there are language options. I switched from Airtel to Reliance a month back under MNP number portability because the person at Reliance Stores at S.V. Road, Goregaon (West) told me that I would be getting 1 GB 3G internet data (unlimited 2G thereafter) at Rs. 350 per month. However, I never got to use the 3G network due to network issues and moreover was charged in full for whatever little 2G internet usage I did. I got a bill of Rs. 690/- and now no one is listening or resolving the complaint. I also bought a Wipod dongle which boasts of speed upto 14mbps. However, the actual speed that you are given is hardly 800 kbps with connectivity issues each time. Reliance does not give you what it commits. CUSTOMER CARE AT RELIANCE IS PATHETIC AND WORST. NEVER GO FOR RELIANCE. IF THIS IS HOW THEY TREAT THEIR MNP CUSTOMERS I CAN IMAGINE THE PLIGHT OF EXISTING CUSTOMERS! AIRTEL IS MUCH MUCH BETTER! Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 25, 2015 Reliance Communications Customer Care's response Dear Customer, Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority Regards, Reliance Communications | |||
 2 Comments | |||
Comments
I did use your link...Thanks. My outgoing calls have been discontinued even though the due date is 1st September, 2015. Nice way of resolving complaints! I can't switch back to Airtel as I can do that only after three months and I highly regret that! Btw, my complaint still remains unresolved!
Reply
complaint to reliance appellate authority. (HOPE HE WILL RESOLVE THE ISSUE!)
Sir,
Kindly refer to the trailing mails to customer care.I bought a Reliance Wi-pod dongle on approx date 22/7/2015. On
the same day I also did MNP for my Airtel sim to Reliance
as the person in the stores told me that I would get 1000 minutes
and 1 GB 3g data free (2g unlimited thereafter)Right from activation stage I have been harasssed by your customer care department as they took time to activate the card. I NEVER GOT THE PROMISED 3G INTERNET ON MY MOBILE AND SPEED OF 14.7 MBPS ON THE DONGLE. THEY CHARGED RS. 1500 FOR THE DONGLE!Then to my shock I got a bill of Rs. 690 for my mobileOn
enquiries I got to know that the scheme freedom 350 has been closed and
hence I was charged for the 2G INTERNET that I used (3G WAS NEVER
ACTIVATED!). Also, My outgoing calls were stopped even though the due date for bill had not arrived.I
made repeated requests to the store manager and customer care. The
stores manager Mr. Luv Kush kept promising that he will do the needful
but till date the wrong bill amount has not been reversed though finally
after one and half months of visits the plan has been finally changed.
However I am still not getting 3G SPEED.I paid Rs. 350 even though I did not get 3G speed / internet.The reliance dongle gives an average speed of 500 to 800 Kbps against promised speed of 14.7 mbps.
To my surprise I have also got an invoice of Rs. 464/- for a 299 pan
that I took in which I can use 2 GB per month. The usage shows exceeding
2 GB when in fact for years I have been using HATHWAY (1 GB PER MONTH
AT 1 MBPS SPEED) AND MY USAGE HAS NEVER EXCEEDED 1 GB. You may check my
bills.I had a horrible experience with Reliance
customer care who speak only Hindi. (There is no English customer care
even though the IVR says so)The following are the complaint numbers:[protected]/8/[protected]/8/2015236672021236827270236864721 24/8/[protected]/9/2015I have also attached a copy of the online chat with reliance helpline for dongle speed issue. You may check the same.
I FEEL HARRASSED AND WISH TO RETURN THE SIM AND DONGLE AND CLAIM A REFUND
OF THE BILL AMOUNT PAID, FORGET COMPENSATION FOR THE HARASSEMENT BY
RELIANCE STORES AND CUSTOMER CARE. I DESERVE A REFUND AS I HAVE NOT GOT
ANY PROMISED BENEFITS BUT HAVE ONLY FACED HARRASSMENT DUE TO LACK OF SERVICES.PLEASE DO THE NEEDFUL.
IT HAS BEEN A HORRIBLE EXPERIENCE AT RELIANCE! AIRTEL AND HATHWAY WERE MUCH MUCH BETTER. THEY DO NOT CHEAT CUSTOMERS!!!
Sir,
Kindly refer to the trailing mails to customer care.I bought a Reliance Wi-pod dongle on approx date 22/7/2015. On
the same day I also did MNP for my Airtel sim to Reliance
as the person in the stores told me that I would get 1000 minutes
and 1 GB 3g data free (2g unlimited thereafter)Right from activation stage I have been harasssed by your customer care department as they took time to activate the card. I NEVER GOT THE PROMISED 3G INTERNET ON MY MOBILE AND SPEED OF 14.7 MBPS ON THE DONGLE. THEY CHARGED RS. 1500 FOR THE DONGLE!Then to my shock I got a bill of Rs. 690 for my mobileOn
enquiries I got to know that the scheme freedom 350 has been closed and
hence I was charged for the 2G INTERNET that I used (3G WAS NEVER
ACTIVATED!). Also, My outgoing calls were stopped even though the due date for bill had not arrived.I
made repeated requests to the store manager and customer care. The
stores manager Mr. Luv Kush kept promising that he will do the needful
but till date the wrong bill amount has not been reversed though finally
after one and half months of visits the plan has been finally changed.
However I am still not getting 3G SPEED.I paid Rs. 350 even though I did not get 3G speed / internet.The reliance dongle gives an average speed of 500 to 800 Kbps against promised speed of 14.7 mbps.
To my surprise I have also got an invoice of Rs. 464/- for a 299 pan
that I took in which I can use 2 GB per month. The usage shows exceeding
2 GB when in fact for years I have been using HATHWAY (1 GB PER MONTH
AT 1 MBPS SPEED) AND MY USAGE HAS NEVER EXCEEDED 1 GB. You may check my
bills.I had a horrible experience with Reliance
customer care who speak only Hindi. (There is no English customer care
even though the IVR says so)The following are the complaint numbers:[protected]/8/[protected]/8/2015236672021236827270236864721 24/8/[protected]/9/2015I have also attached a copy of the online chat with reliance helpline for dongle speed issue. You may check the same.
I FEEL HARRASSED AND WISH TO RETURN THE SIM AND DONGLE AND CLAIM A REFUND
OF THE BILL AMOUNT PAID, FORGET COMPENSATION FOR THE HARASSEMENT BY
RELIANCE STORES AND CUSTOMER CARE. I DESERVE A REFUND AS I HAVE NOT GOT
ANY PROMISED BENEFITS BUT HAVE ONLY FACED HARRASSMENT DUE TO LACK OF SERVICES.PLEASE DO THE NEEDFUL.
IT HAS BEEN A HORRIBLE EXPERIENCE AT RELIANCE! AIRTEL AND HATHWAY WERE MUCH MUCH BETTER. THEY DO NOT CHEAT CUSTOMERS!!!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709