[Resolved] Reliance Communications — Harassement SMSes to the wrong person

vcsujith

Address:

Pune, Maharashtra

Hi, I've been receiving harassment SMSes from your legal department for paying outstanding bill that I do not even have with Reliance. I am a Vodafone customer and I am told that I have a Reliance number and I have not paid the bill. I started receiving these SMSes about a month or so ago and then I visited your Reliance showroom and found out that the connection is not in my name. How idiotic can you guys be? The Reliance number is [protected]. Do look into this and see to it that you do not send any further SMSes or else I would have to take legal action for harassment. I've never used any Reliance products and with this kind of experience, you can be rest assured that I will never have any association with Reliance and I will spread this word around.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Arun Karthikgayan

from Mumbai, Maharashtra

I too have the same problem as above mentioned, Every day twice I do get the call and asking me to pay the due amount for the number (([protected]) in which I no were connected with Reliance n/w or any Reliance service, Im an Airtel customer since 12 years. These is the number I do get the calls from Reliance[protected] and they call every day in specific time morning at 10.20 and evening at 3.50 PM. No clue what so ever to remove my personal number from there data base, if anyone found solution for this typical harassment and mental torture and asking to pay for the phone which don't use. comes under the cheating and fraud. Plz resolve as soon as possible. An new of cheating people and making money. :( Bad system and work practice :(

Thanks,
Karthik

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications.

vcsujith

Thanks for the response.

Keep in mind that both o[censored]s have not shared our personal numbers (Vodafone & Airtel) in this thread, so your customer service representatives cannot contact us for this. You have to send the Reliance numbers that we have shared in the thread to your customer service team and they should contact your legal department and get our personal numbers removed from these Reliance numbers.

What surprises me is, how come you can associate a number with your Reliance number and start harassing the wrong customer. You have have a process to check your customers and get the payment from them rather than contacting people who are not related to this in any way.

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

vcsujith

What do you mean by resolved? It is NOT RESOLVED. Your bunch of sitting in the legal department are still sending me SMSes? There is no coordination and I guess no one knows what is happening. I did some research and it seems you guys are doing this to a lot of people. A bunch of shameless jokers!!