Reliance Communications Limited — Activation of ported mobile no. to rt jalsa 699 plan

Address:	Kolkata, West Bengal, 700071
Website:	www.rcom.co.in

I am writing this complaint in order to raise a serious issue of customer harassment by your reliance. I want an immediate resolution to this issue.

My mother, indira nathany, had agreed to migrate her mobile connection from tata docomo to reliance communication upon aggressive sales follow up from rcom agent, riya.

The required documents such as the form, id proof, address proof etc were collected from her, checked by the agent, confirmed that the same is okay and the connection was activated nearly 1 month ago (Around june 15, 2016).

After a few days, she was informed that there is a discrepancy in the documents and had been asked to submit the photo id proof once again. She contacted the agent and submitted the proof to her, around july 07, 2016.

She has now received a communication from reliance on july 14, 2016 that the outgoing facility has been barred on her phone. Upon calling the customer care several times, she has been informed that she needs to visit the reliance store or call from reliance phone only since from other phones, she can only contact the prepaid customer care and not postpaid. Since the outgoing facility is barred on her phone, we visited the reliance house.

Upon visiting the reliance house, the staff has been very rude and unhelpful. After keeping our representative waiting for hours, they have informed that the documents have not yet been received in the head office and the connection will only be re-activated once the same is received. When our person said he is carrying the documents and to accept them now, they refused and asked us to come through the agent. The agent has now said to visit the reliance care centre and submit the documents there, she has now refused to pick up calls.

From the entire incident, we would like a response on each of the following questions:
· if there was a discrepancy in the documents, why was the connection activated in the 1st place??
· is reliance only interested in aggressively picking up customers and harassing them thereafter?? There has been zero customer service and no problem resolution after we have been on-boarded.
· whose responsibility is it to resolve this issue - the sales agent, the customer care or the reliance house / store / customer care centre?? Everyone has been referring us to the other person and no one has taken up and resolved the issue.
· what action shall be taken on the persons involved for this harassment??

Currently the no. Is deactivated (Both incoming and outgoing is barred). We request an immediate resolution to the issue.