Reliance Communications — Regarding e-adhar identity and address proof.

Address:	New Delhi, Delhi, 110044
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Mail sent on 21st april to authority. [protected]@relianceada.com
Dear mr. Rahul tandon,

Greetings of the day!

Recently i have port my mobile number [protected] from idea gsm to reliance gsm in postpaid. Through reliance store, adbg enterprises, commercial shop-ii/c-48, ub, lajpat nagar-ii, new delhi. I have provided my e-adhaar printout to reliance store as identity proof and address proof. Later, the verification agent came to verify the identity proof and address proof and my parents shown them e-adhaar of mine. The verification agent told that reliance is not entertaining e-adhaar as identity proof and address proof.

Later my number got activated. But today i got call from reliance store, adbg enterprises. He told me to produce adhar card which i got by post. I told him that i have adhaar number and e-adhaar since 2 years but i never got my adhaar card which was sent by uidai by post. Then he said that reliance is not entertaining e-adhaar and denied to help me further.

Then i called to customer care and told my problem but they denied to help me. They told me to call in your office. I called to your office and ms. Komal has attended my call. I stated my problem and also told her about government notification and memorandum about validity of e-adhaar. She took me on hold and had conversation with reliance store, adbg enterprises. When she came on line, she told me that reliance is not entertaining e-adhaar as proof of identity and address proof.

Mr. Tandon, can you please explain me why not reliance is entertaining e-adhaar as proof of identity and address? Here i had attached memorandum issued by government of india. Please read this docuemnt carefully and consult with your management, legal team and other higher officials, before reverting back to me, either in negative or positive. Because, i will use your statement for future communication with other competent authority of reliance, uidai & trai.

I hope you will take this mail as consumer grievances and try to solve it on asap basis.

Regards,
Rajeev roshan
[protected]