[Resolved] Reliance Fresh — Complaint regarding malpractice by the Biller

Rajendraprasad A.V

from Thiruvananthapuram, Kerala

Address:

Thrissur, Kerala, 680662

I am a regular customer of Reliance fresh outlet at Irinjalakuda in Thrissur District, Kerala State. I am complaining about the malpractice of the Biller who has committed a grave mistake while billing one of the the grocery item purchased by me on 5.4.2017 as per Bill No.C.1006 #00349 (Outlet No.SO2565 R007). The thing is that the Biller has quoted the price of Pomegranate Kesar worth Rs.149/Kg instead of the price of Tomatto(local) worth Rs.20/Kg. Actually I bought Tomato weighing 356 Gram, which costs only less than Rs.10/. But in the Bill it is shown as Rs. 53.04. This type of mistake is often committed by the Biller in the same outlet. One incident was that when I purchased the plantain on some previous day the price quoted for the cheaper plantain a huge amount say Rs. 90 instead of Rs 10 for 450 gram of " Palayancodan Pazham". So I must get back the excess amount collected by the outlet immediately after getting verified by the CC TV installed in the outlet A complaint has already been registered with Reliance as 1704804 Dated 5.4.2017. I hope you will give immediate direction to the outlet concerned in this regard. A compensation must also be ordered for not committing this kind of mistake again. The time of purchase is 12:05:32
Yours faithfully
Sd/-
Rajendraprasad A.V Mail id is '[protected]@gmail.com'

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Apr 7, 2017

Complaint marked as Resolved

The complaint has been admitted and resolved today (7-4-2017) by refunding the excess amount Rs. 44 collected by the Reliance outlet Irinjalakuda. In the circumstances I request that the complaint submitted by me on 6-4-2017 in the matter may be treated as withdrawn. Yours faithfully Sd/- Rajendraprasad

Reliance Fresh customer support has been notified about the posted complaint.