Reliance Fresh — dual payment

Address:

Krishna, Andhra Pradesh, 520001

I have made a digital payment with bharath qe code on 7/11/2017 at vijayawada one town andhra pradesh. The billing person said payment failed and collected cash from me. Immediately my wallet also debited for same amount from reliance bangalore. I contacted my bank hdfc customer care and got details of my payment was reached to reliance merchant with approval code: 231656
Receive ref no:[protected]. Bank is very clear that payment is credited to merchant. I went to store for refund, but they are saying they have not received any money from online. Find attached bill and online receipt.