Reliance Fresh — Non-reversal of failed payment (but deducted from my Credit Card)

Sir/MadamOn 16.01.2015, I went to Reliance Fresh outlet at East of
Kailash (Near Sapna Cinema Red Light) and made a purchase of Rs. 99.80
from my credit card. The money got deducted from my card but I was said
that payment got failed. I paid in cash. The Store manger assured mew
that they have lodged the details for refund and the amount will be
credited in my a/c within 5 days. But the same didn't happen even after
15 days. Again I went to the store on 03.02.2015 and inquired about the
refund, the manager requested me to give some more time i.e. 5 days and
assured that he would keep me informed over phone. Even after lapse of 6
days thereafter ( a total of 25 days) neither my money refunded nor
they informed me about any progress in the matter.Is this the
way, reliance work ? I am very disappointed with such an careless and
unprofessional way of working of company like Reliance. This is totally
unacceptable that you even don't care for the convenience of the
customers and keep their money with you illegally.You are, requested to look into the mater and resolve the same immediately.

VIBHOR
[protected]